EchoGuide Status

Last Updated on 2024-01-24 by American Society of Echocardiography

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Common EchoGuide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EchoGuide app on iOS and Android devices. Solve all EchoGuide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EchoGuide iPhone Issues and Solutions

EchoGuide iOS app crashes, not working, errors
EchoGuide iOS app network issues
EchoGuide on iOS has black/white screen

EchoGuide Android App Issues and Solutions

EchoGuide has errors/crashing/not working
EchoGuide server network connectivity issues
EchoGuide has black screen

EchoGuide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EchoGuide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EchoGuide app crashes or not working on Iphone (iOS):

Close and restart the EchoGuide app on iPhone
Update EchoGuide app to the Latest Version for iOS
Uninstall and reinstall EchoGuide iPhone app
Update your iPhone to the latest iOS version

Fix EchoGuide on iPhone unable to connect to server/internet connection issues::

To resolve EchoGuide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EchoGuide black/white screen (blank screen) on iPhone:

Follow the EchoGuide iOS app troubleshooting guide Here →

EchoGuide Android App Issues and Solutions

Fix EchoGuide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EchoGuide app issues:

Force Stop the EchoGuide App
1. On android, goto "Settings" » click EchoGuide app. » click "Force Stop".

Update EchoGuide to the latest version on PlayStore

Clear EchoGuide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EchoGuide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EchoGuide.

Fix EchoGuide unable to contact server/ EchoGuide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EchoGuide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EchoGuide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EchoGuide on android.

Solve EchoGuide black/white screens issue on Android:

Follow the EchoGuide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at American Society of Echocardiography, developers of EchoGuide.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit EchoGuide Website

Privacy Policy: https://www.asecho.org/privacypolicy/

Developer: American Society of Echocardiography

About this app

One special feature in EchoGuide is that users have the ability to select their favorite interactive tools for easy access. this app is intended for educational/informational use only. this app is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease by aiding clinical decision-making. ASE’s this app provides access to over 50 calculators, algorithms, and charts. this app was developed based on key ASE guidelines for use by healthcare professionals providing cardiac care. Please send feedback through EchoGuide information page and feel free to leave a review and rating in EchoGuide Store.