It Expert Help Desk app not working? crashes or has problems?

It Expert Help Desk Status

Last Updated on 2023-08-07 by Tran Viet Huy

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Common It Expert Help Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot It Expert Help Desk app on iOS and Android devices. Solve all It Expert Help Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

It Expert Help Desk iPhone Issues and Solutions

It Expert Help Desk iOS app crashes, not working, errors
It Expert Help Desk iOS app network issues
It Expert Help Desk on iOS has black/white screen

It Expert Help Desk Android App Issues and Solutions

It Expert Help Desk has errors/crashing/not working
It Expert Help Desk server network connectivity issues
It Expert Help Desk has black screen

It Expert Help Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever It Expert Help Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix It Expert Help Desk app crashes or not working on Iphone (iOS):

Close and restart the It Expert Help Desk app on iPhone
Update It Expert Help Desk app to the Latest Version for iOS
Uninstall and reinstall It Expert Help Desk iPhone app
Update your iPhone to the latest iOS version

Fix It Expert Help Desk on iPhone unable to connect to server/internet connection issues::

To resolve It Expert Help Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix It Expert Help Desk black/white screen (blank screen) on iPhone:

Follow the It Expert Help Desk iOS app troubleshooting guide Here →

It Expert Help Desk Android App Issues and Solutions

Fix It Expert Help Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent It Expert Help Desk app issues:

Force Stop the It Expert Help Desk App
1. On android, goto "Settings" » click It Expert Help Desk app. » click "Force Stop".

Update It Expert Help Desk to the latest version on PlayStore

Clear It Expert Help Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "It Expert Help Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch It Expert Help Desk.

Fix It Expert Help Desk unable to contact server/ It Expert Help Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click It Expert Help Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got It Expert Help Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch It Expert Help Desk on android.

Solve It Expert Help Desk black/white screens issue on Android:

Follow the It Expert Help Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tran Viet Huy, developers of It Expert Help Desk.

About this app

It Expert Help Desk provide a solution to Help end users contact the help desk anytime from anywhere over the world, and get problem fixed.