Billet Status

Last Updated on 2024-12-10 by Tu Pana S.A.

I have a problem with Billet

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User reports:
No current problems

- Verification process needs improvement

- Difficulty in linking virtual card with Apple Pay

- Confirmation code not received frequently

- Long wait time for confirmation code

- Verification of phone number causing issues for some users

- No option to check phone number if entered incorrectly

- Tariff information not visible

- No option to reload money through phone recharge like in a bank

Common Billet Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Billet network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Billet App
1. On android, goto Settings » Billet » click [Force Stop]

Clear Billet App Cache and Data:
1. On android, goto Settings » Apps » Billet » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Billet.

On android, goto Settings » Apps or Manage Apps tab.
Click Billet » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Billet » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Billet