Fitdock Status
Are you having issues? Select the issue you are having below and provide feedback to Fitdock.
18 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
the weather does not show on the watch. location is allowed. it is synced. bluetooth on.
unable to bind app to watch :T115 0643
📋 32 Reported Issues:
The watch face gallery shows only a black screen. Faces do not load.
The watch face gallery shows only a black screen. Faces do not load.
fitdock app not finding the servers. Can't pair with the watch.
The watch no longer shows incoming text messages, but will show incoming phone calls. I checked, and all the settings on the app and phone are correct; nothing changed.
After opening the app and checking the "I have read . . ." and "I am over 13 years old" there is no way to complete joining fitdock. How is this supposed to work? Android app on Samsung Z Fold4.
Did not receive verification email. Customer support unresponsive.
I am only receiving call notifications through watch but not getting any texts through the watch. All my settings are turned on for receiving the texts through watch but nothing happens.
I cannot get my watch to come out of exercise mode can you help?
Watch will no pair with Samsung JV7 phone. Try all the suggestions :restart phone ,Bluetooth, and watch
I can’t pair my EW1 smart watch to my Apple iPhone 11,I have done everything possible to try to fix it so idk what’s up with it,it keeps saying I need to give permission to my location and I did do that already so help please
It did track me doing jump rope I did for 10 minutes and it did’t track my heart rate workout and when I do dance it stilll isn’t tracking that either
I'm not getting text or call notifications. How do I fix it
Can't receive calls and notifications
My time is off by 3hrs and says it’s Aug 20 and it’s sunday
My app will not open on my iPhone. I’ve reset. Removed app and restarted. I push on the icon it pops open then shuts down again
heart workout stopped working. Closed app restarted watch still not working
I’m not getting notifications on my watch!!! How do I fix it???
I’m not getting notifications on my watch!!! How do I fix it???
my Fitdock keeps turning on/lighting up by itself. When trying to go to sleep, it's a problem for me and partner.
My fitdock will not come on. I also cannot get calls and messages. Thanks
Cannot be pair with my Samsung Galaxy Android cellphone. I downloaded the Fitdock App not working at all. Please help.
The Fitdock counts steps but it is not an accurate. How do I adjust stride length under steps? Ihe steps do not appear to align with the actual mileage covered.
My Fitdock is counting steps, time, etc. but isn't logging my heart workout. I walked 5 miles and 11,634 steps in an hour and forty minutes, yet no heart workout was recorded.
I need to know where to purchase a new watch band fir Mt Fitdock.
PIXEL 4A5G FIT DUCK WILL NOT "FORCE STOP"
Makes my phone run super slow
My text messages wont show up on the watch. Bluetooth and location are on. Please advise. Thank you!
My clock time is running slow. Right now it is 9:24 pm. I tried to reboot and I'm stuck on the scan code. Coffeescreen
App won't open and will not nrecord data. Watch is stuck on wrong time and it won't chane. Can't pair with app to reset it
Not recording heart rate or able to access exercise feature
My Fitdock is not calculating my steps
Did not completely record my work out time.
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Common Fitdock Problems & Solutions. Troubleshooting Guide
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E-Mail: [email protected]
Website: 🌍 Visit Fitdock Website
Privacy Policy: https://api.fitdock.com/fitdock_html/privacypolicy.html
Developer: Fitdock Team
‼️ Outages Happening Right Now
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Mar 02, 2026, 11:59 PMa iOS user from Hamilton, United States reported problems with Fitdock : Login
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Mar 02, 2026, 01:03 AM
a iOS user from Hamilton, United States reported problems with Fitdock : Login
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Feb 03, 2026, 04:17 PM
a AndroidOS user from Portland, United States reported problems with Fitdock : Connection
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Jan 01, 2026, 09:23 PM
a iOS user from Houston, United States reported problems with Fitdock : Not working
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Dec 26, 2025, 08:18 PM
a Mac user from Westminster, United States reported problems with Fitdock : Not working
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Sep 17, 2025, 05:41 PM
a AndroidOS user from El Paso, United States reported problems with Fitdock : Not working
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Aug 20, 2025, 11:21 AM
a AndroidOS user from Hanover, Germany reported problems with Fitdock : Connection
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Aug 18, 2025, 09:23 PM
a Windows user from Denver, United States reported problems with Fitdock : Login
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Aug 14, 2025, 02:08 PM
a AndroidOS user from Friedberg, Germany reported problems with Fitdock : Connection
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Aug 13, 2025, 08:52 PM
a AndroidOS user from Friedberg, Germany reported problems with Fitdock : Connection
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