BIGGERFIVE app not working? crashes or has problems?

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10 User reports:
App has problems
 User reports 10

⚠️ Most reported problems ⚠️
Something else
64.3%

Connection
14.3%

Login
10.7%

Not working
7.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of BIGGERFIVE Problems 🔥

- Hard to use

- Bluetooth function is terrible

- Initializing functionality always fails

- Syncing watches takes forever

- Step counter is inaccurate

- Can't see data on the app

📋 18 Reported Issues:

T
Tiffany West 2025-02-13

I have 3 bracelets that cannot sync. The app cleared my kids profiles and will not allow me to put t

C
Casey 2024-02-22

Hi there, I purchased 2 of the Vigor 2 L for my children and unfortunately the BIGGERFIVE App isn't working. To start with it worked for a little bit, it let me add one child but not the other. I tried rebooting my phone with no luck. So, I tried uninstalling the App and reinstalling it. When I opened the App up again it wouldn't initiate and wouldn't connect to the network. Network was working fine, I even rebooted it just in case. I also put the App on my partner's phone and the same thing happened with not being able to initiate or connect to a network. I really hope this issue is something that can be solved as one is a birthday gift for my son which is coming up in just over a week. Thank you, Casey

C
Caroline 2024-01-30

My sons unable to tell how many steps he’s done from his watch. And neither can I retrieve the same from my phone app. The device and phone are synching okay as we are able to change the face, etc. Phones been working okay for the past couple of weeks Very strange but more so, very frustrating for a 7 year old! Whose excited to track each of his day activity.

S
Susannah Cartwright 2023-09-30

We have two of these. I have set my daughters to sync with my phone and my son’s with his dads. Both watches lose data and the time changes for no reason (they have never run out of battery.) Then I connect to the app to try to put the time correct and the screen changes to the default watch face. The data is not being transferred and it is a very disappointing product for the price.

⚠️ Troubleshoot | Report Issue ⚠️
K
Kristina 2023-08-16

I've synced my one child's watch but my second child's watch won't sync. I can't see their steps or any data from the app on my phone. Why are there so many issues with this product? Under the family plan I should be able to see their data. It won't work.

S
Sanghamitra 2023-07-31

Biggerfive vigor 2 wont reconnect to the app even though it's paired to the phone. So cannot use it or sync it or d anything really. Parent and kid both are disappointed and frustrated. Please help.

L
Lorne McPherson 2023-07-15

Bracelet won't pair so cannot update time or do anything really. Have followed all help steps, uninstalled and reinstalled app. Nothing works Pretty frustrating and disappointing for child.

C
Carmel Prejean 2023-06-04

App won’t let me Choose region if I type it in it will not take it Help!

E
Emma 2023-05-13

The watch does not charge

⚠️ Troubleshoot | Report Issue ⚠️
F
Fiona Fitzgerald 2023-04-18

I have logged in but the watch won’t sync so it is reading the wrong time. How do I fix it please Fiona

K
Karen Duddy 2023-04-01

Hi. The app installs but doe not open. Stuck on opening screen.

N
Nina 2023-02-03

Vigor 2 watch won't reconnect

S
Sarah 2023-02-01

Both kids watches will not connect to the app

A
A 2023-02-01

Watch is not connecting to app

⚠️ Troubleshoot | Report Issue ⚠️
K
Kathleen Newton 2022-12-25

Created first child profile but can’t create second or sync. Errors out over and over.

R
Roxanne Mahroof 2022-11-16

Unable to register??? Please help

K
Kelly Kristine HUBER 2022-08-05

App won’t let us select country of origin. Therefore, unable to create an account for vigor 2

M
Mrs Faith Daly 2022-04-24

Am unable to pair subterfuge bracelet to phone. It says it problem persists to do factory reset but don't know how to do it

Showing 1-18 of 18 reported issues:

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Common BIGGERFIVE Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. BIGGERFIVE iPhone Issues and Solutions

  2. BIGGERFIVE Android App Issues and Solutions


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