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by KayMial

I purchased three lamps as a Christmas gift (and in remembrance of my mom’s birthday) for my younger siblings and I to feel connected. We lost our parents and we live in three different parts of the country. We’ve tried multiple times to set up and connect the lamps and unfortunately have had no luck. It’s been 9 months and between conflicting schedules, different time zones, and simply being frustrated, we have yet to connect our lamps.

I was really excited when I made this purchase, but am sadly disappointed that it has been this difficult to get them to work. Especially considering the fact it was not an inexpensive purchase, but more importantly, we really were excited for what these lamps could do for us being so far apart (Florida, Texas, & Arizona). I’m 31 years old and my siblings are 22 and 23, so I can’t imagine how frustrating this is for older folks that aren’t so great at troubleshooting etc. I will try again to get our lamps to connected, and am really hoping that something will give and they will magically work. I hope others are having better luck than we are.

by Kh Auntie

I’ve given this app at least a month, probably two months now. No. I do not recommend the product or the app designed to work with the lamp - doesn’t work. I’m tech savvy, my family has a set of lamps & they’re tech savvy too. We live in the city with high up/down speeds and we have to reset minimum daily to reconnect and send lights. No. The worst spend of over $400. The app will send the colors if your lamp is offline (offline often), but the receiving lamps need to be online to show the color which is barely ever the case. No. Don’t do it. I wish I’d trusted the negative reviews I read before making this purchase; I thought they were just complainers. No, waste of $ and time doing daily resets. My niece & nephew are 3 & 6 and this was to stay connected with them. We’re not receiving each other’s messages or lights (got the infinity lamps with voice).

by Dude127843

My girlfriend and I got the lamps since we’re long distance, but were at my place when they arrived. Setting up an account was the first difficulty. We both had to use multiple email accounts to complete that process and now receive daily emails to the email that wasn’t good enough for the app. Then, my girlfriend went home, taking her lamp with her, and now cannot get her lamp to connect. Customer service was able to help add her lamp to the group but it’s sitting in “pending” status with no way to admit it to our group.
Additionally, after a power outage, I had to go through the entire setup process again. Completely ridiculous and frankly unacceptable. Save your money and send a text or pick up the phone!