WeTransfer app not working? crashes or has problems?

WeTransfer Status

Published by WeTransfer BV on 2023-12-18

WeTransfer is the simplest way to send (and receive) big files. Whether you’re
at your desk or on the go, transfer up to 200 GB in one go.

I have a problem with WeTransfer

Are you having issues? Select the issue you are having below and provide feedback to WeTransfer.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

Crashes

100.0%

Reported Issues: 4 Comments

By Ian 7 months ago

I try and download files to my phone and not long after it starts downloading, it returns back to the main screen… What’s going on with it ??,

By John Moore 1 year ago

DeaR SIR OR MADAM, PLEASE HELP! I’ve been using WeTransfer for years, AND IT’S BEEN GREAT UNTIL NOW!! I had to remove the app due to the size of some videos I mistakenly shot in ProRez. Since I removed the app from my IPad and then downloaded a fresh copy and I even changed my password. Everything seemed to go right in the download. But when I try to log on it keeps giving me the message, “SOMETHING WENT WRONG.” But it doesn’t specify what the problem is. PLEASE HELP AS I NEED TO SHARE SOME OF MY VIDEOS WITH MY EXTENDED FAMILY. I have resaved my locally produced videos so they are under 2 GB and meet the WeTransfer size requirements JOHN MOORE, 1368 BROOKSIDE DRIVE, VENICE, FL. 34285, 941-408-6713. jcmspace@redacted THANK YOU!

By Gareth 1 year ago

Trying to send a 3gb file from my iPhone and the app crashes. Is there a limit?

By Eddy kay 1 year ago

I signed up through google and do not want to use my google e-mail address for my account address. How do I change it?

Common dislikes about WeTransfer app

- Unable to open links sent to my email with the iOS app

- App will not let me log in without saying I need to verify

- Developers don’t let you delete your account

Have a Problem with WeTransfer: Transfer Files? Report Issue

Common WeTransfer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WeTransfer app on iOS and Android devices. Solve all WeTransfer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WeTransfer iPhone Issues and Solutions

WeTransfer iOS app crashes, not working, errors
WeTransfer iOS app network issues
WeTransfer on iOS has black/white screen

WeTransfer Android App Issues and Solutions

WeTransfer has errors/crashing/not working
WeTransfer server network connectivity issues
WeTransfer has black screen

WeTransfer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WeTransfer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WeTransfer app crashes or not working on Iphone (iOS):

Close and restart the WeTransfer app on iPhone
Update WeTransfer app to the Latest Version for iOS
Uninstall and reinstall WeTransfer iPhone app
Update your iPhone to the latest iOS version

Fix WeTransfer on iPhone unable to connect to server/internet connection issues::

To resolve WeTransfer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WeTransfer black/white screen (blank screen) on iPhone:

Follow the WeTransfer iOS app troubleshooting guide Here →

WeTransfer Android App Issues and Solutions

Fix WeTransfer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WeTransfer app issues:

Force Stop the WeTransfer App
1. On android, goto "Settings" » click WeTransfer app. » click "Force Stop".

Update WeTransfer to the latest version on PlayStore

Clear WeTransfer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WeTransfer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WeTransfer.

Fix WeTransfer unable to contact server/ WeTransfer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WeTransfer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WeTransfer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WeTransfer on android.

Solve WeTransfer black/white screens issue on Android:

Follow the WeTransfer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WeTransfer BV, developers of WeTransfer.

23.53% Contact Match

Developer: WeTransfer BV

E-Mail: [email protected]

Website: Visit WeTransfer Website

About this app

Having made our name in the game of quick and simple file-sharing, this app has grown into a collection of tools designed for and inspired by the creative process. Get notified the minute you receive something and preview (or download) your files wherever you are. Paper® helps creative minds sketch, paint, and draw on iOS. And this app is the original web platform, where creatives share their biggest files. this app is the simplest way to send (and receive) big files. Paste® is the collaborative presentation tool of choice for fast-moving teams. With this app, you can check the download status, forward, and delete transfers right from your phone. Collect is the go-to app for saving and sharing inspiration. WePresent curates unexpected stories about creativity. Whether you’re at your desk or on the go, transfer up to 200 GB in one go. That’s about 2000 videos of your cat.