Paper Status
Are you having issues? Select the issue you are having below and provide feedback to Paper.
problems reported in the last 24 hours
Summary of Paper Problems 😠👌🔥
- No feature to lock the drawing or photo in place.
- Typing option is not available on the journal page itself.
- Monetizing method has changed since the user paid for the app.
- Weird new features have been added.
5 Reported Issues: 😵🆘🛟🚨📢
The app is making notebooks and notes dissappear. I have lost important information!
Every time I write something the writing keeps deleting itself and each time I use the lasso tool the app crashes. I've tried all pen types with similar problems. I've tried reinstalling the app, same problem
I've been having problems with using Apple Pencil (2nd generation) with Paper in my iPad Pro 12.9" 6th Gen with iPadOS 17.0.3 Every time I write something the writing keeps deleting itself and each time I use the lasso tool the app crashes. I've tried all pen types with similar problems. I've tried reinstalling the app, same problem I've tried replacing Paperlike screen protector, same problem I've restarted the Ipad, same problem I've replaced the pencil tip, same problem I've used 2 other Apple Pencils, same problem Whenever I use the Apple Pencil in Apple's Notes app there is no problem at all. All smooth and no glitches, no lagging, no crashes. This problem is only with Paper app. What happened? I never have this problem before. Need help.
My two problems have been very much like H. Chiasson’s. The first time, I was just finishing a drawing over a background photograph and the drawing just disappeared. I was never able to recover it though the help line suggested it might be behind the photograph. But no recovery procedure. I redid it from scratch. On my next drawing, I zoomed in the view to work on a detail but when I went to zoom back out to regain the full frame, it was just stuck The full picture was now just the expanded detail in the foreground over a little piece of the background. The only response I have from the help line is to take a picture of my problem. Paper has a pleasing simplicity but its behavior is so erratic (including occasionally freezing) that I would recommend that users avoid it.
Everything was working fine until lately when the image is unstable, shaking, not keeping its position if I enlarge it. Also whatever I draw suddenly disappears as if it was a layer that you can't reposition. Too bad I am stuck with that app cause I have lots of material that I need and can't get rid of. Just lost a whole evening of work cause you can't find help on the internet
Have a Problem with Paper by WeTransfer? Report Issue
Common Paper Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Paper app on iOS and Android devices. Solve all Paper app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WeTransfer BV, developers of Paper.
Verified email
Contact e-Mail: [email protected]
To opt out, you must turn off auto-renew at least 24 hours before the end of the current period. * Manage changes to your subscription in the iTunes Account Settings. * Any unused portion of a free trial will be forfeited when you purchase a this app Pro subscription. Love this app? Leave us a review! To upgrade, simply visit the this app Pro section in your Settings menu. * Payment will be charged to your iTunes Account once you confirm the purchase. * Your subscription will automatically renew at the end of your subscription period. Over 30 million people set their ideas free with this app®, the award-winning immersive sketching app. this app’s perfectly-tuned tools make it easy to sketch, collage, paint, draw—wherever your thoughts take you. With tips and tricks from top artists, it’s easy to connect the dots from fleeting thought to final masterpiece. Wave goodbye to distracting menus and let natural gestures guide you, keeping you in your creative flow. Not sure where to start? Organize pages into beautiful journals and sync them across your devices, ready to pick up right where you left off. Add multiple photos to a single page and cut, stick, move, and fix without the fuss of complex layers. From mood boards to storyboards, pull in inspiration from anywhere and get your ideas moving. The this app Store is home to a collection of creative prompts, from guides and how-tos to daily activities. Take creativity to the next level and subscribe to this app Pro for more tools, features, and journals. Subscription is optional and you can cancel anytime. Thanks to your comments, reviews, and tweets we can continue to evolve this app with you in mind. Questions? Wherever and however you get your ideas, it’s never been easier to put them on this app. Shoot us an email at support@wetransfer. com.
