myIDgo app not working? crashes or has problems?

myIDgo Status

Last Updated on 2024-06-13 by Lufthansa Industry Solutions AS GmbH

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22 User reports:
App has problems

User reports 22

⚠️ Most reported problems ⚠️

Not working

72.7%

13.6%

Crashes

9.1%

Screen

4.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of myIDgo Problems 😠👌🔥

- App is so broken that user can not even access the space to log in

- Popup keyboard appears mostly off screen so typing doesnt work

- Copy/pasting seems to be disabled

- Desktop website is also unhelpful about any kind of troubleshooting

- App will not allow retired employees to download unless they have a company email address

Have a Problem with myIDgo – NEW Relaunched App!? Report Issue

Common myIDgo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myIDgo app on iOS and Android devices. Solve all myIDgo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myIDgo iPhone Issues and Solutions

myIDgo iOS app crashes, not working, errors
myIDgo iOS app network issues
myIDgo on iOS has black/white screen

myIDgo Android App Issues and Solutions

myIDgo has errors/crashing/not working
myIDgo server network connectivity issues
myIDgo has black screen

myIDgo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myIDgo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myIDgo app crashes or not working on Iphone (iOS):

Close and restart the myIDgo app on iPhone
Update myIDgo app to the Latest Version for iOS
Uninstall and reinstall myIDgo iPhone app
Update your iPhone to the latest iOS version

Fix myIDgo on iPhone unable to connect to server/internet connection issues::

To resolve myIDgo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myIDgo black/white screen (blank screen) on iPhone:

Follow the myIDgo iOS app troubleshooting guide Here →

myIDgo Android App Issues and Solutions

Fix myIDgo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myIDgo app issues:

Force Stop the myIDgo App
1. On android, goto "Settings" » click myIDgo app. » click "Force Stop".

Update myIDgo to the latest version on PlayStore

Clear myIDgo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myIDgo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myIDgo.

Fix myIDgo unable to contact server/ myIDgo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myIDgo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myIDgo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myIDgo on android.

Solve myIDgo black/white screens issue on Android:

Follow the myIDgo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lufthansa Industry Solutions AS GmbH, developers of myIDgo.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit myIDgo Website

Privacy Policy: https://www.myidgo.com/pages/dataprotection.html

Developer: Lufthansa Industry Solutions AS GmbH

About this app

Do you want to book travel items like hotels and rental cars at Travel Industry rates? Are you a myIDTravel user or other (active) Airline staff? And do you want to see all of your booked myIDTravel flights in the same app? Then this app is the perfect choice for you! • More than 50. • Travel Industry rate car offers from more than 2.