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by NavyBob2003

I have owned 4 of these devices for about 2 years. The software would frequently not update to the current time even after forced updates. I eventually decided it was quicker to put my hand over the device to see it was red, yellow or green knowing most of the time it meant too high for CO2. It recently recommended updating to a different software which I did naively thinking they wold finally fix these issues but it not. The new software is even less user-friendly. Plus it took all of my devices and made them separate homes whereas before they were all under one house. Also, when I try to erase the device so I can reset it under as a room in one single house it will not let me. This has caused me to wonder how accurate the devices are; if the user interface doesn’t work are extremely poor and doesn’t wilt correctly then why would I think the actual monitoring devices are any better. I’m gonna look for new radon and CO2 air monitors cause I’m done with this frustration.

by Adieudaemonic

Unfortunately, I had to return my View Plus because this product just doesn’t work. It struggled to find my wifi, which is in the open, and in the same room as my View Plus was. After repeatedly force closing and reopening the app, it finally found it. All seemed well for several hours before it failed and said it couldn’t find the wifi. I followed their troubleshooting instructions that mainly focus on your router (weird how none of my other smart products have this issue?), with some app instructions at the end. The instructions:
Press "Try again" in the app where you receive an error that the device is unable to connect to the WiFi. The reason for that is that there is Bluetooth failure during communication.
"Choose a different WiFi" and add the same again, double-check that the password is correct.
I had the latest version of the app. It didn’t have a try again or choose different wifi option. 🙃 Just plaintext saying it is offline. Would not recommend their products due to their app.

by Isaac Gray

I attempted to setup the device with a new WiFi network through the app fails. The fact that you have to unmount the device from the wall, unplug it, and take out all the batteries to facilitate a power cycle is really annoying. Additionally, the device only recognizes it is in hub mode (USB-C powered) when it has no batteries and USB is plugged in. Then batteries can be added. That’s really dumb design. Additionally, why is it appropriate that this app track my browsing history across the internet? Is there something I misunderstand because it has login? Seems weird from a GDPR compliant company.