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Unfortunately, I had to return my View Plus because this product just doesn’t work. It struggled to find my wifi, which is in the open, and in the same room as my View Plus was. After repeatedly force closing and reopening the app, it finally found it. All seemed well for several hours before it failed and said it couldn’t find the wifi. I followed their troubleshooting instructions that mainly focus on your router (weird how none of my other smart products have this issue?), with some app instructions at the end. The instructions: Press "Try again" in the app where you receive an error that the device is unable to connect to the WiFi. The reason for that is that there is Bluetooth failure during communication. "Choose a different WiFi" and add the same again, double-check that the password is correct. I had the latest version of the app. It didn’t have a try again or choose different wifi option. 🙃 Just plaintext saying it is offline. Would not recommend their products due to their app.

I attempted to setup the device with a new WiFi network through the app fails. The fact that you have to unmount the device from the wall, unplug it, and take out all the batteries to facilitate a power cycle is really annoying. Additionally, the device only recognizes it is in hub mode (USB-C powered) when it has no batteries and USB is plugged in. Then batteries can be added. That’s really dumb design. Additionally, why is it appropriate that this app track my browsing history across the internet? Is there something I misunderstand because it has login? Seems weird from a GDPR compliant company.

Spent over an hour trying to get my View Plus to connect to this device. Bluetooth would recognize the device but every time I tried to connect it would fail. Restarted the phone, reinstalled the app, pulled batteries on the view plus, and then factory reset the view plus and nothing worked. Went on the website and realized this app is brand new and that the Airthings Wave app also supports View devices. Set everything up with the Airthings Wave app without issue. I’ll update my review and give the app a better score when it actually works!