TrueLane Reviews

I have been using the app for a couple of years, but recently it seems to have changed for the worse. I usually maintained a score in the low 90's or high 80's, but no longer as my score stays in the mid 60's, even though my driving habits have not changed. Its as if this is a new app or something has gone wrong with the one I was used to. Main complaints is getting tagged for extreme braking and speeding. Getting tagged for braking to avoid a collision due to the fault of someone else should not go against me, even though the company tells me it doesn't in these circumstances as the app looks at braking overall. You can be tagged for speeding coming off a 65 or 70 mph road and taking the exit which suddenly shows a speed of 35. We all know that If you slow down that much you will get tagged for extreme braking or someone will hit you from behind. If you are in rush hour traffic or in construction areas it has become normal to expect getting tagged just to keep with the traffic flow. Its as if the creator of the app never drove in these situations. Also, I have noticed in the past couple of months that you can have 15-20 perfect scoring trips and your score doesn't go up. But if you get one extreme braking or speeding even on a road that you don't know what the speed limit is, you will see your score drop a point of two. Kinda like when gas prices changes, they go up very quickly but take forever to go back down! I've only been tagged once for Distraction on my phoone in two years, and that was due to it fell from the holder in my car. I do not use my phone when driving. I feel something is wrong since 65-70 percent of the comments I read indicate a lot of frustration with the functioning of the app. I'm reaching the point to where I believe it would be less frustrating if I would just cancel out of the True Lane app and pay the higher price for my insurance.. I'm still a believer and hope someone witll look into all the complaints.

Speeding is 10 times more acceptable than stopping at a yellow light. Running a red light is acceptable, but stopping on a yellow isn't. Breaking the law is better than doing the right thing. This app has everything so backward. Stopping is always the worst thing you can do, worse than speeding and worse than running a red light. It isn't fair or realistic.

TrueLane is not safe or helpful in encouraging safe driving. It appears that it would have you run a red light or hit the car in front of you rather than use your brakes. If you accelerate to enter a lane of traffic it dings you. If you call Hartford for an explanation of why they are unable to answer your question, they merely make something up.

This true lane app is the worst I have ever tried to use.It just makes the insurance company feel good when they jack up your rates.I would recommend looking for another insurance company like I’m doing.There are so many other companies out there.

This true lane app is the worst I have ever tried to use.It just makes the insurance company feel good when they jack up your rates.I would recommend looking for another insurance company like I’m doing.There are so many other companies out there.

Don't understand how the app calculates. I drove to do some errands, and my starting score was 91. I finished my errands with NO events. Checked my score again and it was still 91. I did not drive for the next two days and when I checked my score before driving dropped to 89. I completed a couple of days of trips again with NO EVENTS and my score dropped again. I contacted Hartford and they could not tell me why it happened or how it works.

TrueLane is highly inaccurate. If google maps is not correct, truelane will also be incorrect. If you try to contact them, they remain vague and don’t answer your questions or even consider correcting the inaccuracies.

Really disappointing app especially if you follow the EXACT speed limit. While obeying the posted limit, others do not which can cause an accident. In rural areas many roads do not have posted speed limits or only one for miles. If you miss it, you’ll have to guess and often your guess is incorrect.

It isn't fair. If passenger is using phone for directions you are penalized. If you have to brake because a deer jumps in the road or you meet an emergency vehicle on a curve or hill penalty.

The app has helped me become more conscious of braking, speeding, distractions, and rapid acceleration when I’m driving. I’m competitive and I’ve modified my driving habits to improve my score. My major criticism is that the app is lightening quick to punish users for offenses by taking away points from their overall score; but. extremely slow and plodding to reward safe, error free driving. I’ve been at a score of 89 for almost two weeks (47 trips with a perfect rating) but, my score hasn’t budged. I want to move into the 90’s, but the app seems totally rigged against me.

On some roads speed limit is incorrect to google. Going north half road is 35 mph then is 25 mph but going south whole road is 25 mph.

I don't like that they ding you every time you have to do a hard break. Lights turn red, if you run the red light you could get a ticket and then you have idiot drivers cutting in front of you. If you don't do a hard break you could hit the idiot that cut you off. I don't care how slow you are going if someone cuts you off you will instinctively slam on your brakes, something with animals darting out into the street.

Just added the app today, I live in Houston TX people drive crazy and I am concerned regarding going over the posted limits. You have to be watching out for people and sometimes you are a few miles over. I do not want to get dinged for this also you have to do a lot of defensive maneuvers to keep people from hitting you, happens all the time. Oh well we will see.

The app gives false readings when it comes to speed and hard braking. I have never gotten a ticket for speeding and I keep 2 car lengths between the car in front of me to avoid hard braking.

I receive low scores because of "hard breaking". The app has no idea of why I am breaking when someone has just swerved into my lane. Even though I frequently receive five stars on a trip. My score almost never goes up. I have been driving for over fifty years now. Over that time, I have received two tickets. I have not had any accidents. But according to True Lane, I am failing. Additionally, True Lane has sense of traffic flow. There are times when I have had to speed up to avoid a potential collision caused by the mistakes of another driver. From my experience, the app seems to support raising premiums for the insurance company.

True Lane has made me aware of driving slower, braking slower, turning slower...BUT my score keeps going down with almost no new infractions. Only thing it could be is "road conditions" ...????? But they won't answer me how do I monitor who and how do they grade that and which roads should I avoid...Overall, it's junk software .......

I signed up for Truelane and averaged between 98-100% for 6 mos at a 12% disc. When my renewal took effect they never raised my disc, although the rep told my I had certainly earned it...at that time they told me I hadn't driven enough miles. Another rep told me that wasn't true.... Also I've been averaging 100% since June 28th and they've kept me at 98%. When I called they said they only change that every 90 days now. I believe this to be a bit of a scam and when you do well they change the rules.

I can't log into the app. I enter my phone number and can't check the box to agree to the privacy policies. I've already uninstalled and reinstalled the app. I'm getting VERY frustrated.

My wife and I both use the TruLane app in our cars. We began doing business with The Hartford on 11-1-23 and do have good rates on our home and vehicles. Since we installed the TruLane app on our smartphones, we both are usually anywhere from a 97 to 100 score. My wife and I were both at a score of 100 on 6-25-24 and on 6-26-24 both of our scores went down. Hers went to a 96 and mine went all the way down to 93. Usually, if we get 4 stars on one of the five things the app watches for, we might drop to 99. After a day or two of all 5 stars, we get back up to 100. To drop 7 points in one day is impossible. Even dropping 4 points would take some really bad driving. My wife checked her driving from 6-17-24 to 6-25-24 and she had all 5 star ratings and was at 100 on 6-25-24. The next day is when we both were reamed. How do you go from a 100, like my wife did with over a week of nothing but 5 stars, to a 96? I called The Hartford and they are saying something about going to a 91 day running average instead of 14 days like they were using. It does not matter in our case, we had at the minimum a score of 97. Going to a running 91 day average, would also improve the chances of a higher overall rating. I was told that there have been other complaints. I take driving seriously and do not appreciate when The Hartford told me that a 93 is still great. It is not the 99 or 100 that we usually have.

Braking hard is never correct, acceleration incorrect, and has tracked me on the incorrect street. I was on a short street pulling up to a T intersection stop sign and got a hard braking penalty. Just one example. There are more.

Having an application monitor you exact location in life, where you go, etc. is very invasive in my book. Having been in IT for well over 20 years does NOT endear me to this app. I have no desire to have my whereabouts monitored remotely by anyone for any reason. The accelerometers for acceleration, braking etc. would be more than enough in most circumstances to indicate what kind of a driver you are as a whole. Remember all of this data sent on by apps like that can and are usually shared with anyone who is interested including but not limited to government, and groups with political interests. The problem with data in general is that it can be skewed to fit the purposes of different groups that obtain and use it. For example, I drive slower than speed limit nearly all the time to save gas, money etc. That does not stop my wife from condemning me because I am driving slower than most drivers around me which are driving 15-20 mph over the limit most of the time where I reside. If the location could be turned off on the app, I would be more amenable to using it. But I have NO desire for whatever interested parties are wanting to know where I go, when I go and return since this can be used to monitor whereabouts of the people participating in the activities. Remember, data of itself has never been an issue. But once out in the public and private domains can NOT be recalled, erased, nor cleansed from interested parties with political or other agendas that may not be helpful to your future as a driver nor a citizen of the US or elsewhere in the world. Keep in mind my education is in the insurance industry. But I cannot condone this kind of invasion of privacy merely to satisfy entities' interest.

I called your tech line for True Lane waited 10 minutes for someone to answer and didn't understand a word of English He said I had to disconnect still having problems with true Lane

Not worth the discount. Track everything. Even the police let you go a little over speed limit. Doesn’t account acceleration for passing,

I have just started using the driving app. I have 4 or 5 trips (local traffic trips), and two "events" already, though my score is 91. One event was braking, the other cornering. I agree with so many of the comments here about how the app fails to take into account actions of other drivers on the road that force you to brake hard or accelerate or speed. It is not fair or right to be dinged for such infractions when you have no choice but to brake harder than usual, or whatever. I have a sterling driving record, and this app makes me feel like I am a "suspect" driver who needs to pay better attention to my driving. And, I don't believe the app is always right. Today, I got dinged for "cornering" turning on to my side street going probably 7 MPH. It said I was going 19 MPH and cornered too hard. That is just ridiculous. I will give it the 6 month policy limit and see how things go with it. If I do not get 25% discount on my next policy, I will consider it a totally bogus P.O.S.

The pickup that is insured sets for weeks at a time. But I have to leave it on for work truck. Several hard braking even the wife's phone when she was a passenger. Today was the one totally screwed up. Had me doing 78 mile an hrs in a 60. I work road repair and haul 70000 lbs loads. And on theses roads your lucky to do 55. So for me it is a worthless app

Had nothing but trouble with this app. As stated in one review you need to drive with the flow of traffic. It the speed limit it 75 and you driving 55 your going to get rear ended on a crowded highway. If I'm pulling out of my driveway onto the 5 lane street and do not step on the gas. I will get t-boned. If I make a U-turn of any type I get dinged on that too. Some one pulls out in front of me and I hit the brakes to avoid an accident, Bam,! I get ding on that..

I am so frustrated by using TrueLane mobile app! I didn’t use my phone when I just went to the grocery store to pick few things up, and when I saw the speed sign from 35 changed to 45, I was driving with the speed of 45. Later I saw the rating from TrueLane saying I am speeding! Sometimes we need to speed up getting into the highway, then I got ‘cornering’! I guess this software is good for the people who are driving maximum speed of 35, even the speed sign is 45!

I give this app 3 stars and that is generous. There appears to be a built-in bias in the algorithm. It will rate one particular measure at four stars, i.e. cornering and it will rate the other five categories at five stars yet the overall rating for that trip will be four stars. I have also experienced other challenges with the app that resulted in my having to repay The Hartford for previous discounts. The app needs some improvement in my opinion.

get a message that says associate phone. There was a problem during association. It will not record my trips. I have done uninstall/install. Also, I keep getting pop-up saying not connected to internet at random times even when I am not driving.

I got 3 warning about acceleration. 1 for increase 30.8mph in 13.9 sec, 1 for increase 18.3mph in 6 sec and 1 for increase 30.4mph in 16.4 sec. I guess it still has some bugs need to fix.

negatives: 1. passenger in car, esp a grandkid, uses my phone while I'm driving. 2. does not account for what other poor drivers make us do (like a fast braking). 3. can't handle someone not driving for a few days (retired, new lie). 4. Why would AARP think an app like this is good for older drivers anyway? I trusted the AARP recommendation, what folly.

I have had the true lane device in my car for 246 days and over 2300 miles. When I signed up for the program I was told that I only need to keep in my car for 180 days I have no events. I guess they are waiting for me to have a few events before they allow me to remove it.

I will be out of the country and I do not want to be charged on my phone. I will not be driving. How does this work?

This app is an invasion of one's privacy and is unreal when it deducts points for incidents that have a reason for acting the way they occurred. The app can't see the lay of the road or the reason you braked, accelerated, or used a phone. It would have you drive through a changing light at a busy intersection rather than brake hard to stop in time. It doesn't like you cornering at 25mph in a 35mph zone on a banked curve. When entering an expressway it is necessary to merge with heavy traffic as you see fit rather than the way it thinks you should. Never have your cellphone ring even if you don't answer it or have it giving you directions from Siri in your passenger's hand. Start out with it and have all hundreds for scores and when you see these unfair deductions the discount isn't worth it. You'll be with this Gestapo app for 365 days of your policy and Cambridge Telemetrics will enable the insurance company to eliminate these discounts. This is one app that even a saint couldn't pass. I am one irritated consumer who called it quits with a score of 96 and a slew of award badges. I can't believe AARP and Hartford see where using this is good customer relations.

What is a distraction... I was on hands-free calling and was in stop and go traffic in a very rural area... driving under the speedlimit... so why the poor rating for that 2min58sec!

I just switched to Hartford for my car & home insurance (fully paid in advance) but will not take effect until August 31. 1) I received Messages from Hartford that I need to enroll NOW with TrueLane. My car insurance does not begin until August 31. Do I really have to enroll now? My car coverage is from August 31, 2022 to February 28, 2023 (6 months). 2) I will be out of the country from August 31, 2022 to January 20, 2023. And I will be driving another car in a foreign soil. That' s also one reason I don't want to enroll with TrueLane until January 21,2023 because if I do I will be accumulating THOUSANDS OF DOLLARS FOR LONG DISTANCE PHONE FEES AT $0.65 per minute for about 5 months.

Good service if it worked. My phone states service is temporary out of service for a week.

Truelane has not been working on my smartphone for a week, says service is temp unavailable. Is this costing me discounts?

Truelane hit me with 4 DISTRACTIONS while I was in Autozone - car locked and not running in their lot. Another DISTRACTION hit was while filling up the car with gas at Kroger. I was also hit with a DISTRACTION while sitting in Kroger parking lot waiting to have my groceries brought to me. The other DISTRACTION was waiting in the driveway for my wife to bring me my wallet - car not moving. The BRAKING hits were all slowing down at streetlights or Stop signs. The app is worthless unless it is just to reduce discounts you have earned. I have NO legitimate hits after 2 months.