TrueLane by The Hartford Reviews

Braking hard is never correct, acceleration incorrect, and has tracked me on the incorrect street. I was on a short street pulling up to a T intersection stop sign and got a hard braking penalty. Just one example. There are more.

Having an application monitor you exact location in life, where you go, etc. is very invasive in my book. Having been in IT for well over 20 years does NOT endear me to this app. I have no desire to have my whereabouts monitored remotely by anyone for any reason. The accelerometers for acceleration, braking etc. would be more than enough in most circumstances to indicate what kind of a driver you are as a whole. Remember all of this data sent on by apps like that can and are usually shared with anyone who is interested including but not limited to government, and groups with political interests. The problem with data in general is that it can be skewed to fit the purposes of different groups that obtain and use it. For example, I drive slower than speed limit nearly all the time to save gas, money etc. That does not stop my wife from condemning me because I am driving slower than most drivers around me which are driving 15-20 mph over the limit most of the time where I reside. If the location could be turned off on the app, I would be more amenable to using it. But I have NO desire for whatever interested parties are wanting to know where I go, when I go and return since this can be used to monitor whereabouts of the people participating in the activities. Remember, data of itself has never been an issue. But once out in the public and private domains can NOT be recalled, erased, nor cleansed from interested parties with political or other agendas that may not be helpful to your future as a driver nor a citizen of the US or elsewhere in the world. Keep in mind my education is in the insurance industry. But I cannot condone this kind of invasion of privacy merely to satisfy entities' interest.

I called your tech line for True Lane waited 10 minutes for someone to answer and didn't understand a word of English He said I had to disconnect still having problems with true Lane

Not worth the discount. Track everything. Even the police let you go a little over speed limit. Doesn’t account acceleration for passing,

I have just started using the driving app. I have 4 or 5 trips (local traffic trips), and two "events" already, though my score is 91. One event was braking, the other cornering. I agree with so many of the comments here about how the app fails to take into account actions of other drivers on the road that force you to brake hard or accelerate or speed. It is not fair or right to be dinged for such infractions when you have no choice but to brake harder than usual, or whatever. I have a sterling driving record, and this app makes me feel like I am a "suspect" driver who needs to pay better attention to my driving. And, I don't believe the app is always right. Today, I got dinged for "cornering" turning on to my side street going probably 7 MPH. It said I was going 19 MPH and cornered too hard. That is just ridiculous. I will give it the 6 month policy limit and see how things go with it. If I do not get 25% discount on my next policy, I will consider it a totally bogus P.O.S.

The pickup that is insured sets for weeks at a time. But I have to leave it on for work truck. Several hard braking even the wife's phone when she was a passenger. Today was the one totally screwed up. Had me doing 78 mile an hrs in a 60. I work road repair and haul 70000 lbs loads. And on theses roads your lucky to do 55. So for me it is a worthless app

Had nothing but trouble with this app. As stated in one review you need to drive with the flow of traffic. It the speed limit it 75 and you driving 55 your going to get rear ended on a crowded highway. If I'm pulling out of my driveway onto the 5 lane street and do not step on the gas. I will get t-boned. If I make a U-turn of any type I get dinged on that too. Some one pulls out in front of me and I hit the brakes to avoid an accident, Bam,! I get ding on that..

I am so frustrated by using TrueLane mobile app! I didn’t use my phone when I just went to the grocery store to pick few things up, and when I saw the speed sign from 35 changed to 45, I was driving with the speed of 45. Later I saw the rating from TrueLane saying I am speeding! Sometimes we need to speed up getting into the highway, then I got ‘cornering’! I guess this software is good for the people who are driving maximum speed of 35, even the speed sign is 45!

I give this app 3 stars and that is generous. There appears to be a built-in bias in the algorithm. It will rate one particular measure at four stars, i.e. cornering and it will rate the other five categories at five stars yet the overall rating for that trip will be four stars. I have also experienced other challenges with the app that resulted in my having to repay The Hartford for previous discounts. The app needs some improvement in my opinion.

get a message that says associate phone. There was a problem during association. It will not record my trips. I have done uninstall/install. Also, I keep getting pop-up saying not connected to internet at random times even when I am not driving.

I got 3 warning about acceleration. 1 for increase 30.8mph in 13.9 sec, 1 for increase 18.3mph in 6 sec and 1 for increase 30.4mph in 16.4 sec. I guess it still has some bugs need to fix.

negatives: 1. passenger in car, esp a grandkid, uses my phone while I'm driving. 2. does not account for what other poor drivers make us do (like a fast braking). 3. can't handle someone not driving for a few days (retired, new lie). 4. Why would AARP think an app like this is good for older drivers anyway? I trusted the AARP recommendation, what folly.

I have had the true lane device in my car for 246 days and over 2300 miles. When I signed up for the program I was told that I only need to keep in my car for 180 days I have no events. I guess they are waiting for me to have a few events before they allow me to remove it.

I will be out of the country and I do not want to be charged on my phone. I will not be driving. How does this work?

This app is an invasion of one's privacy and is unreal when it deducts points for incidents that have a reason for acting the way they occurred. The app can't see the lay of the road or the reason you braked, accelerated, or used a phone. It would have you drive through a changing light at a busy intersection rather than brake hard to stop in time. It doesn't like you cornering at 25mph in a 35mph zone on a banked curve. When entering an expressway it is necessary to merge with heavy traffic as you see fit rather than the way it thinks you should. Never have your cellphone ring even if you don't answer it or have it giving you directions from Siri in your passenger's hand. Start out with it and have all hundreds for scores and when you see these unfair deductions the discount isn't worth it. You'll be with this Gestapo app for 365 days of your policy and Cambridge Telemetrics will enable the insurance company to eliminate these discounts. This is one app that even a saint couldn't pass. I am one irritated consumer who called it quits with a score of 96 and a slew of award badges. I can't believe AARP and Hartford see where using this is good customer relations.

What is a distraction... I was on hands-free calling and was in stop and go traffic in a very rural area... driving under the speedlimit... so why the poor rating for that 2min58sec!

I just switched to Hartford for my car & home insurance (fully paid in advance) but will not take effect until August 31. 1) I received Messages from Hartford that I need to enroll NOW with TrueLane. My car insurance does not begin until August 31. Do I really have to enroll now? My car coverage is from August 31, 2022 to February 28, 2023 (6 months). 2) I will be out of the country from August 31, 2022 to January 20, 2023. And I will be driving another car in a foreign soil. That' s also one reason I don't want to enroll with TrueLane until January 21,2023 because if I do I will be accumulating THOUSANDS OF DOLLARS FOR LONG DISTANCE PHONE FEES AT $0.65 per minute for about 5 months.

Good service if it worked. My phone states service is temporary out of service for a week.

Truelane has not been working on my smartphone for a week, says service is temp unavailable. Is this costing me discounts?

Truelane hit me with 4 DISTRACTIONS while I was in Autozone - car locked and not running in their lot. Another DISTRACTION hit was while filling up the car with gas at Kroger. I was also hit with a DISTRACTION while sitting in Kroger parking lot waiting to have my groceries brought to me. The other DISTRACTION was waiting in the driveway for my wife to bring me my wallet - car not moving. The BRAKING hits were all slowing down at streetlights or Stop signs. The app is worthless unless it is just to reduce discounts you have earned. I have NO legitimate hits after 2 months.