Cochlear CoPilot Status

Last Updated on 2023-08-21 by Cochlear Ltd

I have a problem with Cochlear CoPilot

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Most reported problems

100.0%

- The exercises, tips, and articles are mixed together, which can be confusing and require scrolling to find the exercises.

- Some users may experience difficulty logging in due to the multiple passwords required for Cochlear's growing number of apps.

Common Cochlear CoPilot Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Cochlear CoPilot network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Cochlear CoPilot App
1. On android, goto Settings » Cochlear CoPilot » click [Force Stop]

Clear Cochlear CoPilot App Cache and Data:
1. On android, goto Settings » Apps » Cochlear CoPilot » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Cochlear CoPilot.

On android, goto Settings » Apps or Manage Apps tab.
Click Cochlear CoPilot » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Cochlear CoPilot » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cochlear CoPilot

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Developer: Cochlear Limited

Dec 06, 2025, 10:49 PM
a iOS user from Brockton, United States reported problems with Cochlear CoPilot : Login
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