W-Family app not working? crashes or has problems?

W-Family Status

Last Updated on 2021-09-13 by SORO SONS BILGI TEKNOLOJISI TICARET LIMITED SIRKETI

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Common W-Family Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot W-Family app on iOS and Android devices. Solve all W-Family app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

W-Family iPhone Issues and Solutions

W-Family iOS app crashes, not working, errors
W-Family iOS app network issues
W-Family on iOS has black/white screen

W-Family Android App Issues and Solutions

W-Family has errors/crashing/not working
W-Family server network connectivity issues
W-Family has black screen

W-Family iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever W-Family app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix W-Family app crashes or not working on Iphone (iOS):

Close and restart the W-Family app on iPhone
Update W-Family app to the Latest Version for iOS
Uninstall and reinstall W-Family iPhone app
Update your iPhone to the latest iOS version

Fix W-Family on iPhone unable to connect to server/internet connection issues::

To resolve W-Family network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix W-Family black/white screen (blank screen) on iPhone:

Follow the W-Family iOS app troubleshooting guide Here →

W-Family Android App Issues and Solutions

Fix W-Family not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent W-Family app issues:

Force Stop the W-Family App
1. On android, goto "Settings" » click W-Family app. » click "Force Stop".

Update W-Family to the latest version on PlayStore

Clear W-Family App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "W-Family app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch W-Family.

Fix W-Family unable to contact server/ W-Family internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click W-Family » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got W-Family » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch W-Family on android.

Solve W-Family black/white screens issue on Android:

Follow the W-Family android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SORO SONS BILGI TEKNOLOJISI TICARET LIMITED SIRKETI, developers of W-Family.

About this app

Is your children asleep or chatting with someone? Is he or she online past bedtime?