FamilyVi app not working? crashes or has problems?

FamilyVi Status

Last Updated on 2024-09-24 by DomusVi

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

66.7%

Crashes

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common FamilyVi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FamilyVi app on iOS and Android devices. Solve all FamilyVi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FamilyVi iPhone Issues and Solutions

FamilyVi iOS app crashes, not working, errors
FamilyVi iOS app network issues
FamilyVi on iOS has black/white screen

FamilyVi Android App Issues and Solutions

FamilyVi has errors/crashing/not working
FamilyVi server network connectivity issues
FamilyVi has black screen

FamilyVi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FamilyVi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FamilyVi app crashes or not working on Iphone (iOS):

Close and restart the FamilyVi app on iPhone
Update FamilyVi app to the Latest Version for iOS
Uninstall and reinstall FamilyVi iPhone app
Update your iPhone to the latest iOS version

Fix FamilyVi on iPhone unable to connect to server/internet connection issues::

To resolve FamilyVi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FamilyVi black/white screen (blank screen) on iPhone:

Follow the FamilyVi iOS app troubleshooting guide Here →

FamilyVi Android App Issues and Solutions

Fix FamilyVi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FamilyVi app issues:

Force Stop the FamilyVi App
1. On android, goto "Settings" » click FamilyVi app. » click "Force Stop".

Update FamilyVi to the latest version on PlayStore

Clear FamilyVi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FamilyVi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FamilyVi.

Fix FamilyVi unable to contact server/ FamilyVi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FamilyVi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FamilyVi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FamilyVi on android.

Solve FamilyVi black/white screens issue on Android:

Follow the FamilyVi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DomusVi, developers of FamilyVi.

About this app

Un Magazine this app personnalisé à chaque résident est imprimé régulièrement par les établissements DomusVi pour les personnes âgées les moins à l’aise avec les nouvelles technologies. Disponible sur Internet, tablette et smartphone, il a pour objectif de favoriser le lien entre nos aînés et les membres de sa famille. - suivre l’actualité de la résidence, les agendas d’animations, les menus du restaurant... this app est un service diffusé par DomusVi entièrement dédié aux familles de personnes âgées résidant en établissement spécialisé (EHPA, EHPAD) du groupe DomusVi. Ainsi qu’une conciergerie qui propose des services sur mesure pour profiter de la vie ! Une dame de compagnie, un abonnement à son magazine préféré, un rendez-vous chez le coiffeur... Des chocolats, un bouquet de fleurs, des accessoires d’hygiène et de beauté... Des produits de bien-être toujours à disposition...