CosmoProf Beauty Reviews

Cosmoprof never has items in stock, but CosmoProfBeauty let’s you buy items. They never tell you when items aren’t in stock. Cosmprof will cancel a shipment and never send one email about the order. It’s so confusing when you are waiting patiently for items and they never let you know they aren’t coming. I ordered 7 items with my last order, they sent me 3. I waited and waited for the rest of the items. I finally asked why I haven’t received my order with the order number and customer service was like, “Oh, those items were canceled”!! Send an email or text? The way they have this supposedly new app set up is better. They are still behind in orders and will not let you know items are canceled. I’m over them at this point. I hope they Cosmprof goes under. Waste of time on CosmoProfBeauty !

Really is a shame. Customer service matters in the beauty industry.
I wait and wait for products for my clients, and they ghost you with orders!

I love the new update if it only worked ! Everything is so much more easier , and quick to look through like prices and colors. I love that …. But it never works it always glitches . It don’t show any prices or will only show every 1/10 , won’t show my cart or won’t let me check out Ect …and just when I think it’s working ..bam ! Something else happens. I mean it has great potential just please make it work or fix the bugs or whatever is going on . Thank u! P.s I’ve been dealing with this for like 2 months. So usually I get annoyed and give up my orders cause of the hassle then go to the store … which has a down fall to because my store shelves are always bare….

I downloaded the Cosmo prof new app, cosmo prof required me to. I placed an order with the new app on August 31, and it still hadn’t shipped as of September 9. I called customer service, they told me that my order didn’t go through so I missed out on the 40% off big bottle sale and I don’t have all the other supplies that I needed for the week either. There is nothing that can do about it… So now I have to rearrange my schedule and drive to the store to make sure that I have what I need. Maybe next time before they promote a new app so heavily they should make sure that it actually works before requiring their customers exclusively use that app.

You need to fix CosmoProfBeauty to address how things are being delivered clearly the way it set up now is not clear it’s discombobulated it doesn’t even show how to adjust your two hour delivery to regular deliveries with just the three points at the right side. Make it very clear because people may haveClients coming in in four hours and they are thinking they’re going to get their hair color in to and it ends up being a regular delivery. CosmoProfBeauty is not clear for the stylist and salon owners. It needs to be fixed

CosmoProfBeauty used to be decent before the update. Since updating, it won’t give me the option to pick up in store for any type of product( I’ve tried many) and from different locations (I’ve tried switching store locations to see if it would work) it literally only gives the option to have stuff shipped. However if you use the traditional website, it will let you pickup in store. It’s ridiculous.

This revised version of CosmoProfBeauty is a lot more user friendly and has a better streamline of searching and buying items than the previous app.

The old app was half decent. The new one is just annoying. Every time I try to use it, it’ll freeze. Can’t even access when I’d like to browse . On the new one you can’t even view the classes let alone see which locations have items in stock when on the go. I get it there has been technical issues but how long do these issues keep going before being resolved?

It’s great. Easy to use and search items. I’ll definitely recommend using CosmoProfBeauty so much faster.

this new app is useless. Literally useless. My previous orders are gone, and ever time I click on a product that is listed. it says “sorry, we couldn’t find anything for.. Please try another search”. Very unfortunate. I’ve avoided the stores because of poor customer service, not to mention that it’s a 2 hour drive to the nearest location. I suppose that I can no longer support cosmoprof as they do not support me.

Since the update, login is alright and browsing through CosmoProfBeauty is fine too. I just miss having the appointment book. I had my clients’ info and notes in there. Was able to put my client’s appointments in there. Now having to start all over and use another app. Mostly disappointed about the appointment book being gone.

CosmoProfBeauty hasn’t worked since I got it. I have downloaded it and re installed every time I need to use it and it never works. Any time I ask an employee about it they says EVERYONE complains about. It sure is taking a long time for it to work after it came out. It’s really inconvenient to have to use the browsers to shop the website. Please get it fixed or we will all just go shop at salon centric.

Still now even months after the new app has been released, at first it did not work so I kept using the old one since I had no other choice! Now they’ve taken the old one away completely with this new one plus an update-has NOT WORKED since the day it’s been released. I can no longer shop on my Cosmoprof app anymore! Thanks Cosmoprof! For NOTHING! Guess I’ll be ordering my supplies elsewhere at this point.

I am not sure why a new app was created to replaced a perfectly functional and working app. Per old app direction I have downloaded the new app but it will not work. I have attempted to open CosmoProfBeauty multiple times and I only get a blank screen. What is the issue? Very disappointing.

Update: app developer reached out. They stated they have corrected the issues. App does seem to be working. So far so good.

When I click on a product, then click on oh I don’t know, say the ‘directions or description’ tab, the entire app freezes!
What a waste of time!
I have tried shutting CosmoProfBeauty down, rebooting my internet, rebooting my phone, logging out and back in to CosmoProfBeauty , and turning off my VPN. I cannot get a different result.

I was hoping I had found a new distributor since hate dealing with one of my local distributors.

I can’t make the switch if I can’t look to see what is available or place an order. As someone else said, I’m sure the faulty app has cost this company lots of lost revenue and customers.

I was looking forward to have an easier way to pay off my Cosmoprof credit card but I still have to go through loops in the old app to find the option. Why isn’t this included in my profile at least?

It is quite pointless to develop an app that won’t allow its users to log in or even open CosmoProfBeauty at times. It seems to me that either the developer needs to do some serious fixing or cosmoprof needs to hire a different developer to create a better more useful app. The revenue cosmoprof must be losing from all this must be significant to say the least.

It took me 3 days to order product because the new app was showing errors. Went to store location they didn’t have what I need and now almost majority of the stuff trying to order shows out of stock.

CosmoProfBeauty would be wonderful if I actually could do any shopping! I didn’t download CosmoProfBeauty just to scroll and look at products. All my information is up to date, my card, my license etc…..
When I try to put anything in my cart I get an error saying: WHOOPS SOMETHING WENT WRONG! Then when I was able to get something into my cart it won’t let me go to the cart!!!!

Almost a week later and items are just now being cancelled for not having them in stock. The three items that I have received shipped separately days apart. At this point I could’ve gone to the store and found items to replace what they don’t have… CosmoProfBeauty does not make shopping easier

Unfortunately, when I go to make a purchase, or view the door busters that are available now, the screen goes blank it does not populate with any listings. In addition, the same thing happened when I tried to shop by category. I love the idea of the new app but I think there are some bugs that need to be addressed.

After logging into CosmoProfBeauty , I am left with a completely blank screen. I was hoping this would be better than the other app. It’s pretty lame to think there are apps built by kids that work and the company spent money on developing an app that opens up and makes your screen white.

I was hoping there would be an easier way to pay on my cosmo credit card. Now I can’t even find it on the new app. What an easy thing missed!!!!

I was hoping for an easier way to pay my cosmoprof credit card bill. Unable to from old or new app. What an inconvenience.

Just downloaded CosmoProfBeauty , as soon as I login, I see a blank screen that never loads.