Contact CosmoProf Beauty Support

Cosmoprof never has items in stock, but the app let’s you buy items. They never tell you when items aren’t in stock. Cosmprof will cancel a shipment and never send one email about the order. It’s so confusing when you are waiting patiently for items and they never let you know they aren’t coming. I ordered 7 items with my last order, they sent me 3. I waited and waited for the rest of the items. I finally asked why I haven’t received my order with the order number and customer service was like, “Oh, those items were canceled”!! Send an email or text? The way they have this supposedly new app set up is better. They are still behind in orders and will not let you know items are canceled. I’m over them at this point. I hope they Cosmprof goes under. Waste of time on the app! Really is a shame. Customer service matters in the beauty industry. I wait and wait for products for my clients, and they ghost you with orders!

I downloaded the Cosmo prof new app, cosmo prof required me to. I placed an order with the new app on August 31, and it still hadn’t shipped as of September 9. I called customer service, they told me that my order didn’t go through so I missed out on the 40% off big bottle sale and I don’t have all the other supplies that I needed for the week either. There is nothing that can do about it… So now I have to rearrange my schedule and drive to the store to make sure that I have what I need. Maybe next time before they promote a new app so heavily they should make sure that it actually works before requiring their customers exclusively use that app.

You need to fix this app to address how things are being delivered clearly the way it set up now is not clear it’s discombobulated it doesn’t even show how to adjust your two hour delivery to regular deliveries with just the three points at the right side. Make it very clear because people may haveClients coming in in four hours and they are thinking they’re going to get their hair color in to and it ends up being a regular delivery. This app is not clear for the stylist and salon owners. It needs to be fixed