Contact Hippo Education Support

by Floppy Frappe

I think the podcast content is great. However, since the launch of the new app, I’ve had nothing but problems. I know the developers have been slowly working on fixes, but it’s been months and months and there are still major issues that make it completely unusable at times for me.

I do most of my listening offline with downloaded content. Unfortunately, it’s not infrequent that I’m not even able to launch the app when offline as it gets stuck at a questionnaire screen and then the app crashes. Additionally, when offline, if I click on an episode to play it launches a completely different episode, and there’s no way to select a specific episode except by skipping forward or backward on tracks until I get to the one I want. If my phone goes from offline to wifi while playing (or the other way around), it stops the episode that is currently playing and jumps to another screen, which is quite annoying. It frequently does not save my listening progress when offline. Please fix these problems, developers, and I’ll give you 5 stars because the podcast content is great (if only the app worked to access it easily)!

by Bls0n

I subscribe to PC and UC RAP and really like the Hippo Education content. However, I absolutely hate this app. I listen in short stretches, like driving for 5-10 minutes to work. When I start playing, the audio will switch between chapters, but the screen stays on the initial chapter for which I started playing. If I want to go to the currently playing chapter, like to look at the chapter summary, I have to go back and then select the chapter that's playing, but it won't realize that I'm half way through and will restart the chapter. I spend way too much time figuring out what I was last listening to, both chapter and location in chapter. I've deleted and reinstalled the app, made sure background refresh is on, but nothing helps. Using this app feels like a chore. Like any audio or podcast app it should visually advance with the audio and keep track of where I am, but it does not. 5 stars for content and 1 star for app.

by Sohil386

I’ll be brief all the issues are in other reviews. So much swiping and columns and unintuitive. Facelift the old app there’s nothing wrong with that one. Then add multi rap support under 1 app. Ensure playback position is saved. That’s all it needs. Inability to see progress bars on 1 screen. Unable to download all. Unable to skip on Lock Screen.

At least model off pocket casts or something with a stellar track audio player track record if you want a facelift.

I’ve used the old version since launch and this is a downgrade by every measure.