CUTXMOBILE Reviews

by Juni Hdz

Even from the start, CUTX was just really not well put together and was very laggy. Creating an account was very difficult and stressful, especially when CUTX first came out. The first few updates fixed the initial issues, but now I can’t use Zelle because y’all can’t make fixing it a priority? Its very inconvenient. I can’t use the Zelle app either, since it tells me to use the this app app. Either tell Zelle to put us back on or fix it on your end! Y’all are making this more complicated than it needed to be. I couldn’t even change my address in CUTX , I had multiple people tell me I can, THEN tell me that I have to submit a request in writing via email. Each attempt to change my address was met by a new message thread with a new counselor and it was just a mess. I just feel like y’all really don’t know what y’all are trying to do with CUTX. If it was meant to be sleek and convenient, it’s actually very cluttered and needlessly difficult. I have never had this much difficulty with the old app.

by AJ Texan

I’m so tired of “improvements” that say “how can we maximize our ability to bulk money out of
Of members rather than make their lives convenient?” Why make my savings account and my ability to make transfers to ONLY thing I see when I open my account rather than TRANSACTIONS (which apparently aren’t even an option)? Ease is the priority in banking apps — this one is a miserable Failure.

by Riggsp2

I am totally serious here when I say this is the worst app ever. Just having to go on makes me want to cancel all of my accounts and never use this app again. It’s impossible to transfer or make payments. Setting up auto pay on my loan is next to impossible. I’ve been trying to set it up for 6 months. You have major fixes

by Jcmehl

I used to deposit all of my checks using CUTX . Since the new app launched I’ve been unable to deposit. It says the amount of $1,500 is too much. Double that amount was never a problem in the past. Now I have a couple hundred $ of overdraft fees and still can’t deposit a check. I’m out of town so I have no other options.

by (:Zyone:)

It’s very unfortunate and disappointing when the this app advertise for weeks that they were updating their platform for all users and ito use Zelle. A week or two later after the switch over they suspended Zelle services, then restored services and then cancel all services with Zelle that’s crazy. I don’t think ALL USERS should be punished because other people don’t know how to use Zelle.

by Theodore Hamilton III

Only use CUTX because I bank here but it would have to be one of the most inconvenient banking apps I’ve used. It continuously logs me out while I am using CUTX , and have to reset my password every time I enter because it is the “incorrect credentials “ even after I made sure that everything what put in correctly, moving banks just because of how much of a headache this is

by I Want Real Zelle

I used the real zelle app, lost my card and then due to CUTX claiming to have “zelle” i was unable to update my new card on the zelle app. NOW when I want to zelle pay this app makes it incredibly invasive by making the recipient enter a password and their routing information and then the people you want to send money to DO NOTget the money instantly. SET ME FREE GIVE ME THE REAL ZELLE this is awful. Also— no capability for a joint account to have their own login/pw capabilities

by Fire Hall

There was nothing wrong with the old app. All of my accounts aren’t showing up on CUTX.
You get an error when you try to nickname your accounts.
It doesn’t show a running total.
You can’t put notes on transfers when making them. You have to go back in and edit.
Whoever’s idea this new app was needs to seek new employment.

by Wqmxuyrb

I have been trying for days to send money to my son. Use to use Zelle but now it tells me I can send money using my bank app. Go to CUTX and can’t find any option to send to anyone. Searched Zelle bank directory for banks in their system and my is listed. After three days I decided to go to CUTX Store to see what I find and here I find so many people complaining about the same problem. Why weren’t we notified? Have to go through all this stress for nothing.

by ThiccPigeon

Cool app and whatnot but I can’t use Zelle since basically last year, I have been waiting but if I want to send money to my roommate who has a different bank I have to use cashapp which takes a small amount away from the original or wait 2-3 days. I hope zelle comes back because this app locations are few and far between where I live.

by 😡👎🏾😭

I’m a little Bummed 😕 that I can NO longer leave a note on why I transferred the funds! That was a great way of remembering what is what! Other than that I never used Zelle before having a bit of trouble with that. I must say the background pics are lovely and I do like the new features.

by Erie1224

I’m new to using CUTX for banking, I’ve always preferred online banking using a computer or web browser. CUTX was working fine, I guess...now after entering my passcode it goes blank (nothing happens) and I’m not directed to see my account information. Also, it would be great if the pending transactions were already deducted from the available balance similar to having both current and available balances visible in CUTX once opening.

by Outofnamestotry

I don’t find the new app as easy to negotiate through the options as the previous version. This is especially true of the bill paying function. There are too many clicks required to change the payee information or to schedule a new payment series. Really don’t like CUTX…

by SPEAKUP&SPEAKOUT

The look is nice, there are a bit more features. But it seems as if my money is being played with too much. Transactions are taking twice as long to show cleared. Very annoying when you are transferring money and making purchases throughout the day. I literally keep up with all transactions due to things like this but for some reason 100 bucks just vanished from my account. I don’t like that.

by Meme Sn

It’s much faster, hands on and you can see everything after crying and much praying the Lord showd me, this was the better way and easier way, calm down and breathe 😢Now this app Mobile is the way to go!!! Thank you! Praise the Lord!! 🙏🏽❤️

by Scowan181

this app has just released their new platform and so far it looks much more appealing too the eye and setting up my login was easier than it was before! I’ve also noticed, at least on the iOS version, the performance is very smooth and I have not run into any functional problems. Great job this app!

by Secret Smoker

Thank you sooo much for providing us with access to Zelle!! I absolutely love the convienance of sending money from my phone.

by BjCjsMiMi

I HATE IT. Each person must be re-entered. I don’t have access to previous activity or summary of funds sent to each individual. Today, ZELLE is not even on my list of options in my CU App!! How do I pay for service just completed?? HATE, HATE IT!!

by Bizzydew

This system is so perfect for me I think all banking and credit unions should have something similar I don’t want to wait on phone or have the time and for me This is a great sorta contactless system and it is easy love

by Groovemileage

Not user friendly. Can’t find what I need without searching all over the place. Paycheck has not been deposited. A total loser for me.

by D.,pleased

I like the set up of the old app this is confusing

by Mikey82997

Too much information!! What happened to keep it simple? App is way overblown now.

by Abaddongjs

Nothing loads anymore. App is very disorganized since this app switched over to CUTX.

by 46 Year Customer

Not a satisfactory roll out

by 9999hog

New App councils out my pc access

by Duffy552

I much preferred the way the system was working before. The new app format is not convenient. It is difficult to distinguish between my accounts without knowing all the numbers because now I can’t name my accounts what I want them to be called. This is very frustrating. I also cannot see all of my accounts from the dashboard anymore now I have to click to other pages to see all of my accounts. Also very frustrating. I much prefer the way it was on the old app all of my accounts listed on the opening page and each one that had a payment and due date showed me that on the opening page this one shows me nothing except your generic name and the amount in the account.

by Gamma Pi Sig Tau

How is anyone supposed to know to put in “this app mobile banking” to find the new app instead of credit union of texas

by Pookhold

Just finding it difficult to follow.

by Enterharris

I'm living the new app this is long over due.

by Pumpkin💙

💙