Contact CUTX Support

Even from the start, the app was just really not well put together and was very laggy. Creating an account was very difficult and stressful, especially when the app first came out. The first few updates fixed the initial issues, but now I can’t use Zelle because y’all can’t make fixing it a priority? Its very inconvenient. I can’t use the Zelle app either, since it tells me to use the CUTX app. Either tell Zelle to put us back on or fix it on your end! Y’all are making this more complicated than it needed to be. I couldn’t even change my address in the app, I had multiple people tell me I can, THEN tell me that I have to submit a request in writing via email. Each attempt to change my address was met by a new message thread with a new counselor and it was just a mess. I just feel like y’all really don’t know what y’all are trying to do with this app. If it was meant to be sleek and convenient, it’s actually very cluttered and needlessly difficult. I have never had this much difficulty with the old app.

I have been trying for days to send money to my son. Use to use Zelle but now it tells me I can send money using my bank app. Go to the app and can’t find any option to send to anyone. Searched Zelle bank directory for banks in their system and my is listed. After three days I decided to go to the App Store to see what I find and here I find so many people complaining about the same problem. Why weren’t we notified? Have to go through all this stress for nothing.

I’m so tired of “improvements” that say “how can we maximize our ability to bulk money out of Of members rather than make their lives convenient?” Why make my savings account and my ability to make transfers to ONLY thing I see when I open my account rather than TRANSACTIONS (which apparently aren’t even an option)? Ease is the priority in banking apps — this one is a miserable Failure.