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I was not happy to be paying for a Dr. who was on a train during my appointment. He said early in the call he sometimes gets spotty internet but he would go mute for 30 seconds at a time. It didn’t help that he was wearing a mask so I couldn’t tell if he was answering me or not since audio hardly worked. When his phone moved was when I saw he was on a train so I asked him about it and he confirmed it saying he was visiting some friends. Now it’s almost 4 days later and I’m still waiting for Vetster to verify to Chewey the 2 prescriptions for my cat but there seems to be no customer service number I can call and speak to someone. I live alone and I don’t drive but Vetster is not working out either. I wish Chewey vets could prescribe meds since their customer service is excellent

I spoke with Dr. Ortiz for two minutes so he could tell me to give my cat Benadryl while he was at a sports bar with his friends. He didn’t even bother hanging up the call before continuing his conversation with his friends. I paid $60 for 2 minutes to talk to somebody who was late to our appointment and who was questionably drunk. He wouldn’t show his face, I talked to a portrait of a football playe, nor did he look at my cat at all. I didn’t feel comfortable to expand on my cats symptoms because he was in a public place and even though I was in a panic about my animal, I felt myself rushing out of the conversation.

My husband and I are traveling out of town for the summer- being away from our home vet we made and appointment with Vetster. Our pup was having discharge from his eye and it appeared reddened. When we saw the option for telehealth for pets we thought, “perfect!”. However to our dismay, what we thought would end in a simple antibiotic ointment for his eye, actually was just an appointment for advice. The vets on this app cannot write prescriptions, so we are out $80 for what we already knew. The vet was very friendly, but this service seems like a scam.