Contact Vetster Support

by Haliebr

The vet we saw was amazing and very helpful, sent our script for us to pay right away. I payed for his medication on July 14th the same day he was seen, and it said it would be delivered on the 18th or 19th even though I payed for overnight shipping. Well the 19th came and gone and still no medication. There is still not any tracking information available. Customer service said oh it will be to you by the end of the day on July 21st. Still never came. Now I’ve had to seek help from another vet with another pharmacy service to get my dog the medication he needed. I payed over $100 between shipping and the medication for the meds never to be delivered. This app must be some kind of scam on the pharmacy side of things. Would NOT recommend using this app for your pets.

by Noriinny

I was not happy to be paying for a Dr. who was on a train during my appointment. He said early in the call he sometimes gets spotty internet but he would go mute for 30 seconds at a time. It didn’t help that he was wearing a mask so I couldn’t tell if he was answering me or not since audio hardly worked. When his phone moved was when I saw he was on a train so I asked him about it and he confirmed it saying he was visiting some friends. Now it’s almost 4 days later and I’m still waiting for Vetster to verify to Chewey the 2 prescriptions for my cat but there seems to be no customer service number I can call and speak to someone. I live alone and I don’t drive but Vetster is not working out either. I wish Chewey vets could prescribe meds since their customer service is excellent

by Crb818

I spoke with Dr. Ortiz for two minutes so he could tell me to give my cat Benadryl while he was at a sports bar with his friends. He didn’t even bother hanging up the call before continuing his conversation with his friends. I paid $60 for 2 minutes to talk to somebody who was late to our appointment and who was questionably drunk. He wouldn’t show his face, I talked to a portrait of a football playe, nor did he look at my cat at all. I didn’t feel comfortable to expand on my cats symptoms because he was in a public place and even though I was in a panic about my animal, I felt myself rushing out of the conversation.