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I am a healthcare worker on a busy COVID unit, out of town. I called in advance to ensure that I could receive treatment for a suspected UTI, and was assured that it is a common complaint and frequently treated through their telehealth app. After enrolling, scheduling and appointment, and paying 100 dollars, I received a call from the nurse for the physician who stated that the doctor is unwilling to treat me and my appointment was automatically canceled. The nurse did not inquire as to my symptoms or ask for any elaboration, I simply was denied treatment. The nurse then stated that I could speak with a representative who could issue a refund, but was hung up on. I currently am on hold for 10 minutes and 9 seconds, to attempt to get my money back. This company is dishonest and unwilling to help. If the physician had such great concern that she is unwilling to prescribe a broad spectrum antibiotic to prevent the further spread of infection, until I can get back to town, she is putting me at greater risk by no treatment at all. I do not have time, I just worked 14 hours and have to be back at work again, I simply needed treatment to buy some time until I can see my family doctor in 3 days. I implore you, do not trust this company, it is a bait and switch. I will be making a full report to the better business bureau

Had an appointment payed the 20$ copay, doctor never got onto the video call. Had a stomach virus just wanted some zofran. The doctor then called me from a personal phone number and said she can’t diagnose me without SEEING me??? Um isn’t that the point of the video call and the whole entire reasoning behind this app? I said okay. I got a refund for the appointment. A month later in January my card is being charged for 9$ here and 9$ there so I called them (and sat on hold for 20 minutes) and they told me it was for a membership. I never once signed up for a membership! I even looked through the app and I didn’t see anything about a membership or upgrading to a membership until I dug and dug and found the debit card on file as well as my insurance. Was able to remove my insurance however it doesn’t give you an option to remove your debit or credit card. The lady cancelled my “subscription” however the card is still on file which makes me very nervous! My suggestion is to go through a different online doctor. I’ve had such a bad experience and I do not want anyone else to have it!

PlushCare is okay if you need quick short term meds. You’ll pay a lot more than if you go to the Dr in person (for me $20 with in person vs $129 with plushcare) and I was okay with paying for that convenience once a year or so but they purposely give you only a few months (90 days to be exact) of meds and then won’t refill them without you paying for another expensive appointment. I’ve taken this medication before and have always been given refills for a year by my previous doctors. I would have continued using PlushCare if they were ethical and not just trying to make an extra dollar anywhere they can. Normally you can call your doctor to get a refill, PlushCare doesn’t provide their phone number so you have to do it via another appointment in their system. They refused to offer me any other alternatives for refill other than paying for another appointment for me that’s not only a rip off but also highly unethical. I should be able to speak directly with my doctor without having to pay a fee.