Surprise app not working? crashes or has problems?

Surprise Status

Published by Surprise.com, Inc. on 2024-04-17

Get amazing *real-life* Surprises from brands you love, and discover brands
you're about to love! Send and get Surprises from friends, play games, and
more. Terms of Service: https://surprise.

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Most reported problems

Reported Issues: 1 Comments

By Kelly Boyd 1 year ago

Every time I select prizes the open button doesn't work and then when I try to go back to what I have to do it again and it just keeps going back-and-forth and never lets me open them.

Common dislikes about Surprise app

- Zhou Sai is getting more and more annoying.

- The system skips all the special effects.

- The app doesn't work properly.

- It asks personal questions about your likes and activities.

- The spinner always lands on ten coins.

- You cannot open the surprise eggs.

- The creator used a fake job offer to lure people to give good reviews.

- Missing $60 from the app.

Have a Problem with Surprise: All-in-one fun? Report Issue

Common Surprise Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Surprise app on iOS and Android devices. Solve all Surprise app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Surprise iPhone Issues and Solutions

Surprise iOS app crashes, not working, errors
Surprise iOS app network issues
Surprise on iOS has black/white screen

Surprise Android App Issues and Solutions

Surprise has errors/crashing/not working
Surprise server network connectivity issues
Surprise has black screen

Surprise iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Surprise app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Surprise app crashes or not working on Iphone (iOS):

Close and restart the Surprise app on iPhone
Update Surprise app to the Latest Version for iOS
Uninstall and reinstall Surprise iPhone app
Update your iPhone to the latest iOS version

Fix Surprise on iPhone unable to connect to server/internet connection issues::

To resolve Surprise network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Surprise black/white screen (blank screen) on iPhone:

Follow the Surprise iOS app troubleshooting guide Here →

Surprise Android App Issues and Solutions

Fix Surprise not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Surprise app issues:

Force Stop the Surprise App
1. On android, goto "Settings" » click Surprise app. » click "Force Stop".

Update Surprise to the latest version on PlayStore

Clear Surprise App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Surprise app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Surprise.

Fix Surprise unable to contact server/ Surprise internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Surprise » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Surprise » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Surprise on android.

Solve Surprise black/white screens issue on Android:

Follow the Surprise android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Surprise.com, Inc., developers of Surprise.

100% Contact Match

Developer: Surprise.com

E-Mail: [email protected]

Website: Visit Surprise Website

About this app

Get amazing *real-life* Surprises from brands you love, and discover brands you're about to love! Send and get Surprises from friends, play games, and more.