Contact NALA Send Money to Africa Support

I recently attempted to use Nala for an international money transfer to South Africa, a service they claim to offer. However, my experience has been frustrating, to say the least. I initiated the transfer 11 days ago, and it has still not gone through. To make matters worse, I’ve reached out to their customer service multiple times, but I’ve received no response or assistance. For a platform that markets itself as efficient and customer-centric, this experience has been highly disappointing. I would strongly advise anyone looking to make timely and reliable payments to South Africa or other African countries to reconsider using Nala until they improve their service and communication. Finally, someone responded to my several messages after 2 weeks of initiating the transaction with comments like…’going forward, do not send messages, we will respond when we get a response from our partner’ another- “I am only trying to help you” as if the staff is not been paid for their work. I am just waiting for my transaction to go through after two weeks so I can delete the app.

I truest had high hopes like many for this app. But the currently have my money sitting in limbo for 4 days now and another four days waiting for my account to get verified. Every time you talk to someone the claim it is being escalated. Looking at the number of complains about funds sitting I. Limbo and days to verify accounts it is common with them. Give me a reason to update this with better ratings. Adding to my above review. It took days to verify me. Now every single transaction is take days. They always have issues on the other end yet other apps are delivering instantly. Customer service is very vague and seems to always be escalating things yet it still takes days to move money by mtn. Great rates but is it worth waiting days for the transaction that they claim is instant. They need to do better.

Have been using this useless app for a few months until when they Restricted my Account Requesting my paycheck and bank statement which I later submitted all and guess what they have my full ssn I mean they have all my life and they never Release the Account and also stop responding to text. Their customer service is the most useless to deal with no any number to call you just have to text a stupid mama nala and it takes a decade for you to have a response. Infact I do Regret a lot for giving them out my Informations and I urge anyone to stay away from them,Yes their rate is the best but that’s where they will confuse you before you Realise you’ve given out your infor.