Contact NurseIO Support

by Suga_reee

This app/company used to be great until changes about 3 months ago. Since then- just as others say: you DONT get paid at end of shift. You have to wait hours- days to get paid. The app clock in system glitches. You have to wait for admin to “confirm” your time submitted , as if we are lying. The customer service in AZ are in fact, rude. They gaslight, telling us “you’re the only one having an issue with the app” yet, we all are. They send messages “due to the high volume of calls we won’t be taking anymore”. They stopped answering calls a few months back. There’s no support service. They answer a text after the main person emails a response. The hardest part of my work day shouldn’t be “suffering” to get paid for the hours already worked. Oh - and the hours- usually end up being 4-6 hours instead of 12hours. I wonder if the CEO is aware of how crappy this app has become and losing not on only healthcare staff but healthcare facilities as their tired of reiterating the same info- simple things like “no the nurse didn’t have to have a break. She worked 4 hours”…. Yep. Good luck

by Kai Mudiwa

I have never seen a temp service or app that will allow a facility to book temps and then cancel on them within four hours of the shift, three hours of the shift, two hours of the shift. There is absolutely absolutely no compensation if you are last-minute canceled. There is no respect for the fact that you held your day open, there’s no respect for the fact that you might’ve needed some money. They will allow you to pick up shift after shift after shift for facilities that are using you for “just in case”. Since starting with this service, I have been sent home after two hours, sent home after four hours. And that’s on 12 hour shifts. And then I’ve had five cancellations. I’ve picked up seven shifts and I still have not worked one single full shift. They will lose professionals if they carry on like this. Nobody likes their time wasted, it’s ridiculous to allow us to pick something up and then cancel us within hours of it without compensating us at all.

by Just For The Extra Fonts !

I was very excited to try out the app to compare it to other similar agency apps however, I have not been able to start. I have been unable to even finish onboarding because of the app’s continuous asking of me to download their paying app (Branch), which I have already done. To make matters worse, I tried reaching out to their team and have been in contact with people just for them to ignore me. I’m on my third time today trying to contact them in one month and the person I’m in contact with isn’t very helpful. I guess I’ll never get to try this one out!