UPeSIM app not working? crashes or has problems?

UPeSIM Status

Last Updated on 2024-10-17 by MySIM

I have a problem with UPeSIM

Are you having issues? Select the issue you are having below and provide feedback to UPeSIM.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with UPeSIM: eSIM prepaid card? Report Issue

Common UPeSIM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UPeSIM app on iOS and Android devices. Solve all UPeSIM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UPeSIM iPhone Issues and Solutions

UPeSIM iOS app crashes, not working, errors
UPeSIM iOS app network issues
UPeSIM on iOS has black/white screen

UPeSIM Android App Issues and Solutions

UPeSIM has errors/crashing/not working
UPeSIM server network connectivity issues
UPeSIM has black screen

UPeSIM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UPeSIM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UPeSIM app crashes or not working on Iphone (iOS):

Close and restart the UPeSIM app on iPhone
Update UPeSIM app to the Latest Version for iOS
Uninstall and reinstall UPeSIM iPhone app
Update your iPhone to the latest iOS version

Fix UPeSIM on iPhone unable to connect to server/internet connection issues::

To resolve UPeSIM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UPeSIM black/white screen (blank screen) on iPhone:

Follow the UPeSIM iOS app troubleshooting guide Here →

UPeSIM Android App Issues and Solutions

Fix UPeSIM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UPeSIM app issues:

Force Stop the UPeSIM App
1. On android, goto "Settings" » click UPeSIM app. » click "Force Stop".

Update UPeSIM to the latest version on PlayStore

Clear UPeSIM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UPeSIM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UPeSIM.

Fix UPeSIM unable to contact server/ UPeSIM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UPeSIM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UPeSIM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UPeSIM on android.

Solve UPeSIM black/white screens issue on Android:

Follow the UPeSIM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MySIM, developers of UPeSIM.

About this app

this app connects you to the best cellular networks across the world with the eSIM technology. this app is a must-have Application for travelers faced situations where it is impossible to find Wi-Fi, get a SIM card, or the unpleasant surprise of returning home with a painful roaming bill. An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM. * iPhones purchased from China, Hong Kong and Macao are dual sim, with no eSIM.