Contact Proscenic Support
Published by Shenzhen Proscenic Technology Company Limited on 2023-12-14 About: The Proscenic App is a mobile phone application that connects Proscenic smart
products. You can control the functions of the product and monitor your product
in real-time through the application.
How to Contact Proscenic Customer Service/Support
Listed below are our top recommendations on how to get in contact with Proscenic. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Proscenic. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen Proscenic Technology Company Limited
81.82% Contact Match
Developer: Shenzhen Proscenic Technology Co.,Ltd
E-Mail: [email protected]
Website: Visit Proscenic Website
100% Contact Match
Developer: Shenzhen Proscenic Technology Co.,Ltd
E-Mail: [email protected]
Website: Visit Shenzhen Proscenic Technology Co.,Ltd Website
Reported Issues: 6 Comments
By Fred Bass Savell
9 months agoWe have a Proscenic M-7 Pro, the right drive motor stop working. We ordered and received the replacement wheel motor assembly, but we found after watching all the videos we can find regarding wheel motor replacement, we can not remove the old wheel assembly. Where can we send the unit for repair?
By Michael/Bernadette Frankiewicz
1 year agounit will not stay on green after i replaced the filter. It keeps jumping to yellow then red. then recycled, How do I correct this?
By Trudi
1 year agoMy Proscenic 850T was working fine for 6 months. Now it messes up my WiFi and doesn’t want to connect to my WiFi . Please advise.
By Justmagic55
Recent App update prevents Proscenic A8 air purifier from working correctly
The App update has created a problem for the A8 air purifier. The older version worked perfectly. The new version prevents the air purifier from responding to the “Schedule” function and does not allow the air purifier from entering “sleep” mode. When trying to select “sleep” mode, the App sends back an error message (dps data type error 3005). I informed Customer Service and they replied that there is indeed a problem with the App update and this will be fixed in a future update…no update so far. Proscenic needs to fix the bugs in the App or at least provide a way for customers to “roll back” to the older version of the App that worked perfectly.
By Mr. Daniel's Girl
App doesn’t recognize my WiFi (2.4 GHz)
I just bought my M8 Pro and it worked perfectly with the old app. When I was notified about this new app, I downloaded it right away and followed the directions. The app does not recognize my WiFi (2.4). I tried using the other app, but now it won’t recognize the Machine. This is not the first time this has happened. When I bought my last machine, they updated the app and I could not connect my machine. Please fix whatever is wrong with this app.
By Hitler's nephew's son
Went back to the old app (807c/808 humidifiers)
This new app which is prompted for you to download when you try to access the old app is pretty terrible. It would not connect to my Wi-Fi. I am pretty tech savvy and after multiple attempts with my multiple machines nothing connected and I ended up deleting this “new” app and I am back on the old one controlling my humidifiers (807c & 808c) perfectly fine. Hopefully this continues to work.
Have a Problem with Proscenic? Report Issue
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Why should I report an Issue with Proscenic?
- Pulling issues faced by users like you is a good way to draw attention of Proscenic to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Proscenic customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Proscenic.
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