Contact Kneaders App Support

by Hyzenth

When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order.
There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information.
The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it.
Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.

by Jehfbdjjsjdnhnebshsjfjn

I love Kneaders! I’m a regular. I stopped back at this particular location bc I saw some jewelry previously that I wanted to buy.
I was able to find the jewelry, and also was happy to see some holiday items also for sale. As I was checking out, the attendant was not friendly AT ALL even though there was no line behind me and the restaurant was quiet. She was quite rude when I was trying to use my app and when I asked about additional discounts for damaged items. Then when I asked about the pricing for the ornaments she also curtly had her manager come over. I expressed my confusion and disappointment in how the holiday items were marked (they were labeled with the 50% already taken off instead of showing the original price AND the sign didn’t mention the 50% was already taken off), he didn’t apologize or admit that that could be confusing. In fact he didn’t say anything. He just walked away! I took my things and thanked them even though they didn’t have the decency to say anything to me. Such rudeness is appalling to me! I will never return to this location.

by Omgitsjustareview

First time using the app and I was impressed with the ease of use until we went to the store to pick up the order and they told us the order didn’t come through. The email confirmation of the order took 20-25 minutes to arrive also, so all we had to confirm the order was a screenshot of the basic view of the order from the app. This didn’t have the “add this but don’t add that” parts of the order on it. The store tried to wing it, but obviously got all that part wrong, then they tried to make the person that came to pick up the order pay for it again, despite the fact that I had paid for it through the app (no fault of theirs, they didn’t receive the notification of payment either). Because of this, the app is useless until they sort out the problems with transmission of the order/payment.