FACTS Family App app not working? crashes or has problems?

FACTS Family App Status
I have a problem with FACTS Family App

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6 User reports:
App has problems
 User reports 6

⚠️ Most reported problems ⚠️
Something else
68.4%

Not working
15.8%

Crashes
10.5%

Login
5.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of FACTS Family App Problems 🔥

- Requiring users to pay to subscribe again

- Not responsive

- Charging families when they could create shortcuts on their own home screen

📋 13 Reported Issues:

V
Valerie Nerge 2023-07-19

Won't renew my subscription. Goes to payment, but never processes it.

K
Kelly P 2023-03-22

FACTS app not working for days says error occurred and we are working to fix…. It’s not working.

A
Angela Beck 2023-03-22

App continues to say not working, we are working to fix this problem, but never fixes Has been saying this for days and can’t log in, just automatically log outs, once read the message that it’s working on a problem with the timer showing it’s trying, going in circles, but never works

J
Jane Ann Anzalone 2023-03-22

I cannot log in to the app. When I try, it shows... ERROR - We apologize. An error has occurred and we're working to resolve it. Please try again later. It has done this for the past week.

⚠️ Troubleshoot | Report Issue ⚠️
M
Michael Mitchell 2023-03-21

App is not working!! Has been down for days. Fix or refund.

L
Lindsay Vinson 2023-03-21

Can’t pull-up application. It just says working on the issue

L
Linda Byrne 2022-09-12

Android app was working ok until around Frdiay. Now I can't log in. Tried to Uninstaller and reinstall as well as repurchasing the app. Now the himw screen says my last name and the intro tabs but keeps asking me to purchase the app. When I click this, then it gives me an error message that I already purchased it.

B
Bryan 2022-09-08

Same issue as several other users. I can log in just fine on desktop and iPhone... but same credentials don't work on iPad.

K
Kristi Doyle 2022-09-05

I keep getting this error on some categories in the app (ex-Lunch, Directory). Other categories work fine?? Error: The web site you are accessing has experienced an unexpected error. Please contact the website administrator.

⚠️ Troubleshoot | Report Issue ⚠️
M
Mavel Cid 2022-08-31

Everything I click on attendance or any other area of the app it gives me an error. It said the website you are accessing has an error. Please contact the website administrator.

Y
Yujin Cho-mcclure 2022-08-17

I just the app on an iPhone and I’m trying to open Facts. The “continue to login” button doesn’t work.

A
Amber Stewart 2022-08-17

Hey, I'm on the new facts family app and my login in credentials are invalid although they're working fine on desktop. Please advise.

D
Dianne Jelinek 2022-06-06

I have been trying to download your new app (FACTS Family app on my android phone. It will not download and just keeps spinning until I cancel.

Showing 1-13 of 13 reported issues:

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Common FACTS Family App Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. FACTS Family App iPhone Issues and Solutions

  2. FACTS Family App Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: appsupport@factsmgt.com

Website: 🌍 Visit FACTS Family Website

Privacy Policy: https://aware3.com/privacy-policy/

Developer: Aware3, LLC




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