Diot Status

Last Updated on 2024-09-30 by Hélium SAS

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Common Diot Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Diot app on iOS and Android devices. Solve all Diot app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Diot iPhone Issues and Solutions

Diot iOS app crashes, not working, errors
Diot iOS app network issues
Diot on iOS has black/white screen

Diot Android App Issues and Solutions

Diot has errors/crashing/not working
Diot server network connectivity issues
Diot has black screen

Diot iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Diot app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Diot app crashes or not working on Iphone (iOS):

Close and restart the Diot app on iPhone
Update Diot app to the Latest Version for iOS
Uninstall and reinstall Diot iPhone app
Update your iPhone to the latest iOS version

Fix Diot on iPhone unable to connect to server/internet connection issues::

To resolve Diot network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Diot black/white screen (blank screen) on iPhone:

Follow the Diot iOS app troubleshooting guide Here →

Diot Android App Issues and Solutions

Fix Diot not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Diot app issues:

Force Stop the Diot App
1. On android, goto "Settings" » click Diot app. » click "Force Stop".

Update Diot to the latest version on PlayStore

Clear Diot App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Diot app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Diot.

Fix Diot unable to contact server/ Diot internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Diot » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Diot » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Diot on android.

Solve Diot black/white screens issue on Android:

Follow the Diot android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hélium SAS, developers of Diot.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit DiotSiaci Website

Privacy Policy: https://www.helium.fr/mentions-legales/

Developer: DIOT*BY*HELIUM

About this app

Pour simplifier la vie de ses assurés, this app by Hélium met à leur disposition une application gratuite et disponible sur tous les smartphones. Cette application vous permet également de rester en contact avec this app by Hélium grâce à la rubrique « Nous contacter ». Pour se connecter à l’application, il est nécessaire de renseigner l'identifiant et le mot de passe associés à votre Espace Assuré. L’identifiant est disponible sur les en-têtes des courriers this app by Hélium.