INTRUST Bank Reviews

INTRUSTBank is so easy to use. I like the fact that it looks similar to the full site so there is cohesiveness between both platforms.
Transfers are fast. I also likes that I can see my bank statements on INTRUSTBank . I have used the message service too and they are very responsive. Thank you for continuing to improve. Your new site and new app work very similar to other company platforms.

Why do I have to enroll my account(s) for mobile deposits and wait for approval? Once I was approved for mobile deposits, I completed a mobile deposit only to have it rejected because I did not write “for INTRUST Bank” with the endorsement on the back of the check. I wrote “For mobile deposit” and included my account number, and am using the INTRUST Bank app, so why the need for the notation that it’s a deposit for INTRUST Bank? Is INTRUSTBank being run by a third party? Mobile deposits were approved and deposited much more quickly on the old app. And don’t get me started on the multiple text alerts for the same transaction. I finally had to turn that off. The old app sent one text alert per transaction at the time of sale. The new app blows up my phone with individual alerts sent back to back for transactions “processing.” So annoying.

As a senior, I’m not after a cool experience, or technical finesse. I first want everything done right. 30 plus years with INTRUST banking has given lots of chances to be satisfied. If I can’t understand something I call or go in to have it explained. We’ve financed home,cars,loans, checking, savings etc. It’s always easy and done right.

Functions horribly. I repeatedly attempted to sign back in after the my changed apps and cannot. At first they were confusing and led me down a maze to enter the info I need, then for about a week when I tried to verify and enter, INTRUSTBank encountered an issue and told me to try later. Once that was resolved and I continued to the next line, it claimed to let me reset my password, but it still doesn’t work. This is the worst app I’ve ever had to deal with on my phone, and it would be quicker to drive to the bank and deposit checks in person at this point

The new design is really nice, but I have trouble getting accurate account balances and refreshing INTRUSTBank because of an error on the server. I tried signing out on INTRUSTBank , and was unable to sign back in (login info is correct). And I was still unable to sign back in after uninstalling and reinstalling INTRUSTBank . I’m unable to sign in online either, so I’m not sure if this is just an issue with INTRUSTBank or the whole platform, but it is frustrating from the customer standpoint.

The old version of INTRUSTBank provided a better dashboard organized by account. It’s a shame that in the attempt to modernize that some of the organizational aspects of INTRUSTBank were abandoned and the customer has no flexibility to restructure INTRUSTBank to serve their interests or needs.

For all the touting about how great this new system was going to be and seamless interfaces I give this a minus star.
This is not nearly as robust as the old system and lacks user friendly tabs and interfaces.
Kind of reminds me of a small little processor system with very limited functionality compared to the old system.
I have no confidence in the bill pay feature as it only shows the name of who to pay and says it will be electronic transaction. No where does it give me the details of a payee or an option to edit or verify. The previous system actually mailed out payments to payee.
I’m sure I’ll get used to the new balance screen in time but I currently think this is a huge step backward and your customer base will not be happy as some of the feedback on Facebook indicates.
Big black eye for INTRUST as I see it.

Not sure how this update is an improvement? I hate that when you open it it shows activity for all accounts all garbled together. What a mess. You have to specifically go into each account and then hit transactions to see account alone and not all intermingled with other accounts. This is definitely not an improvement

INTRUST worked with us when bigger banks would concerning the sale of our previous house. They have gone out of the way to continue that customer service over the years since.

Followed the instructions from the info provided in mail/email and logged in without incident. Looks good, and no problems so far!

Not able to see when you last paid a bill (no “recent” section for bill pay). I haven't had to get on a real computer for banking in forever, and now I have to do it a couple of times per month.

If I could rate it lower than a 1 star I would. Nothing works and know I cannot access any of my information. Here’s an idea make sure your “new and improved” app works before making us all switch over. Someone needs fired for their ignorance. Been looking at moving to a new bank this just made it clear I will be moving to a different financial institution now.

The new change in format is difficult to read. It’s easy to mistake which account you are viewing when there are multiple accounts. It is not user friendly at all. It is very tempting to move my main transactions to the other bank I use just to avoid having to maneuver through INTRUSTBank.

INTRUSTBank is so easy and convenient to check my balance and monitor my activity! It’s a pleasure to use, and keeps me away from late fees! Thank you INTRUST!

The new system is not user friendly. Gave myself some time to get used to it and I still hate it. It’s hard to tell which account I’m looking at, or what transactions have cleared, and there’s no running balance. Why do you have to go through steps to enable mobile deposits? This upgrade was not done with customers in mind.

I wish the transaction notifications had a toggle where you could turn on that will let it indicate where the transaction is from. Instead of just some generic message and the amount.

Signed and checked the box for mobile check deposit as instructed. Never could get one check to take. Kept saying I needed to check the mobile deposit box which it was checked. Second check it took. Received notice it was received and approved. Then received email it was declined.

It won’t accept my sign in info and when I go to retrieve and set up it requires 2 factor authorization and when doing that it just says oops something went wrong on our end. I got 10 or more emails to prepare for the June 11th change and I was, but as of today June 20th I still can’t get signed in. It is unfortunate.

INTRUST treats you as if you were with a small town bank all while maintaining the benefits of a mid-larger size bank

I preferred the old version of INTRUSTBank where I could see all accounts and their balances on a single screen. I don’t like how all transactions from all accounts appear on a single screen now because it makes it easy to misread.

Most of the transactions are now labeled as “merchant purchase terminal” for debit card Point of Sale transactions and only shows that text face-up. Nothing about the merchant due to screen size limitations. Seeing just that text as a end-user is frustrating, because now to see more relevant details (like who the actual merchant is) I have to tap into each individual transaction. It results in too many tap actions between drilling into the individual transaction and drilling back to the main transactions screen if you’re wanting to view several transactions in a sitting. Too much work for the end user as a result.

It’s not working

Horrible experience so far! Every thing I try, it says something went wrong on their end. Wasted half my day trying to get through to a real person on the phone to make this thing work!