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Functions horribly. I repeatedly attempted to sign back in after the my changed apps and cannot. At first they were confusing and led me down a maze to enter the info I need, then for about a week when I tried to verify and enter, the app encountered an issue and told me to try later. Once that was resolved and I continued to the next line, it claimed to let me reset my password, but it still doesn’t work. This is the worst app I’ve ever had to deal with on my phone, and it would be quicker to drive to the bank and deposit checks in person at this point

For all the touting about how great this new system was going to be and seamless interfaces I give this a minus star. This is not nearly as robust as the old system and lacks user friendly tabs and interfaces. Kind of reminds me of a small little processor system with very limited functionality compared to the old system. I have no confidence in the bill pay feature as it only shows the name of who to pay and says it will be electronic transaction. No where does it give me the details of a payee or an option to edit or verify. The previous system actually mailed out payments to payee. I’m sure I’ll get used to the new balance screen in time but I currently think this is a huge step backward and your customer base will not be happy as some of the feedback on Facebook indicates. Big black eye for INTRUST as I see it.

If I could rate it lower than a 1 star I would. Nothing works and know I cannot access any of my information. Here’s an idea make sure your “new and improved” app works before making us all switch over. Someone needs fired for their ignorance. Been looking at moving to a new bank this just made it clear I will be moving to a different financial institution now.