Smartyphone app not working? crashes or has problems?

Smartyphone Status

Last Updated on 2020-12-23 by 健生陈

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15 User reports:
App has problems

User reports 15

⚠️ Most reported problems ⚠️

40.0%

Connection

26.7%

Not working

20.0%

Account

13.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Smartyphone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Smartyphone app on iOS and Android devices. Solve all Smartyphone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Smartyphone iPhone Issues and Solutions

Smartyphone iOS app crashes, not working, errors
Smartyphone iOS app network issues
Smartyphone on iOS has black/white screen

Smartyphone Android App Issues and Solutions

Smartyphone has errors/crashing/not working
Smartyphone server network connectivity issues
Smartyphone has black screen

Smartyphone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Smartyphone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Smartyphone app crashes or not working on Iphone (iOS):

Close and restart the Smartyphone app on iPhone
Update Smartyphone app to the Latest Version for iOS
Uninstall and reinstall Smartyphone iPhone app
Update your iPhone to the latest iOS version

Fix Smartyphone on iPhone unable to connect to server/internet connection issues::

To resolve Smartyphone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Smartyphone black/white screen (blank screen) on iPhone:

Follow the Smartyphone iOS app troubleshooting guide Here →

Smartyphone Android App Issues and Solutions

Fix Smartyphone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Smartyphone app issues:

Force Stop the Smartyphone App
1. On android, goto "Settings" » click Smartyphone app. » click "Force Stop".

Update Smartyphone to the latest version on PlayStore

Clear Smartyphone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Smartyphone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Smartyphone.

Fix Smartyphone unable to contact server/ Smartyphone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Smartyphone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Smartyphone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Smartyphone on android.

Solve Smartyphone black/white screens issue on Android:

Follow the Smartyphone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 健生陈, developers of Smartyphone.

About this app

Pour trouver votre téléphone via la montre, laissez-le sur le mode sonnerie. a) Après que l'application soit mise en fond, elle continue d'utiliser le GPS. Cette application est utilisée pour connecter votre montre connectée this app avec votre téléphone. Vous pourrez recevoir toutes les notifications de votre téléphone sur votre montre et lire vos messages. L'app utilise le gps de votre téléphone ce qui peut réduire l'autonomie de celui-ci. Vous pourrez surveiller rythme cardiaque, calories, nombre de pas, sommeil. Ceci peut affecter l'autonomie de votre téléphone.