Based on the responsibility of the Ministry of Hajj and Umrah for the service of
the guests of Rahman, it launched the ( Eatmarna ) application to enable those
wishing to perform Umrah and visit to request the issuance of permits to enter
the Two Holy Mosques to perform Umrah, visit and prayers according to the
capacity approved by the concerned authorities to ensure the provision of a
spiritual and safe atmosphere that achiev.
Are you having issues? Select the issue you are having below and provide feedback to (نسك (اعتمرنا سابقا.
By Bilal Muneer 4 months ago
Its showing message that incorrect data entered
By Huma Tahir 5 months ago
Not able to verify code for registration in Nusuk app. it says 10010016 incorrect entered data.Have tried so many times. Kindly resolve
By Atiya husain 6 months ago
I have been trying to register with Nusuk as visitor but it keeps giving me "Error happened. Please try again later".
By Muhammed uzair 6 months ago
Aslalamu alaikum wa rahmatullahi wa barakat, I can't register on the nusuk app , it keeps saying error ... and I'm leaving for makkah monday morning , insha allah ...
By ali raza 7 months ago
i have issue in making new user account when i fills all info the computer says error happened try again later
By Mohammad Islam 7 months ago
SOLUTION: I was having "incorrect entered data" multiple times. It turns out that the app is saying there is something incorrect in the previous screen (the form where you enter the registration data). In my case, I found that it does not like any non-alphanumeric character in the password - only upper and lower case letters and digits are allowed. Hope this helps.
By Abida Sharif 7 months ago
Salaams, The app is not sending through the verification code matter how many times I've tried. Can this issue be resolved as soon as possible please. Kind regards
By Hameema 10 months ago
EATAMRNA verification code entered but not login, I received an error 10011002
By AKHROR 11 months ago
I can't register my nusuk app. It's showing OTM number is incorrect
By Mohamed bakari 11 months ago
Assalam aleikum why all the days are not available for Umrah this ramadhan and I wanted to book a permit it says something is wrong please try again later
By ABD HARIS BIN ABU BAKAR 1 year ago
Salam, I am Abd Haris Abu Bakar. I am performing umrah on 6 Feb 2023 and i need to install nusuk to book umrah related services. I failed to register nusuk with this error -> ERROR 10000016 Incorrect Entered Data. I read 1 solution above where a complainant removed alphabet in Passport field and he succeeded. I tried both with and without alphabet in the passport no field...all notification code received BUT VERIFICATION STILL FAILED with the above error code. Please help
By tarek 1 year ago
can’t register with my on arrival visa
By Aysha 1 year ago
I keep getting the message 10010016 incorrect entered data as I type in the verification code
By Hayat Afridi 1 year ago
Dear sir. I want to book masjid nabwi ziyaraat but for family visit visa on not working
By Yunus Mithwani 1 year ago
I keep getting the message 10010016 incorrect entered data as I type in the verification code.
By ANISAH BINTI HASHIM 1 year ago
I got problem because I already forget the old email and the password . I try to update new email but the app still want the old password and sent the verify to the old password. How to burn out all the old databased to refresh the new email and new password
By Lubna 1 year ago
Not able to login it's showing error 10011002.please help
By Muhammad Zubair Manzoor 1 year ago
Every time I enter the verification code that I receive in my email to register my account on the app,it keeps on giving the same error message “10072000-The OTO number is incorrect”
By Isa Chohan 1 year ago
10010016 error message when trying to register.
By Fahmeedakhatoon 1 year ago
Assalamualaikum Warahmatullahi wabarkatuhu We have 5 members foe Umrah and currently in Madina unable to register on app even providing currect otp. Error code 10010016
By Zohaib Shaukat 1 year ago
Hello, I am trying to register on Eatmarna app but it is showing 10010016 every time I put correct verification code. can you please help with this?
By Abdul Hameed 1 year ago
Yesterday I selected Umrah option for my mother in law. She wants to offer prayer in Holy Prophet's Peace be upon him mosque. But now when I select this option, it doesn't show dates of permits.
By fozia 1 year ago
my app is not showing any dates for prophet,s visit
By marium naveed 1 year ago
I am trying to create an account and after verification code it says that user shouldn’t be under 5 years old. I am putting in correct date of birth.
By Fathima Azaha hamza 1 year ago
I am in Madina and trying to login on Eatmarna app but giving 10010016 error. I have put all correct information several times but code sent on email does not work . Please help
By Muhammad Saeed Ahmed 1 year ago
Error after passcode entry. Trying since last night but same error occurred
By Abeera Liaquat 1 year ago
It keeps on saying error has happened and doesnot register me
By ABDUL RAZLAN BIN ABDUL RAHMAN 1 year ago
Cannot to connect with tac no given at email
By Ahmad 1 year ago
Error message 10010016 “invalid information entered ” when putting in verification code from email
By Maryam Auchoybur 1 year ago
Aslm, slots are not visible and I cannot book for Rawdah. Will leave Madina soon.
By Sharifah 1 year ago
Slot always not available
By Wasim akram 1 year ago
Eatmarna app version is not compatile in my device ..what to do ? I am using samsung galaxy note 4
By Nisar Hussain 1 year ago
Managed to register and i can log in and out. But the "Slots" are NOT visible. So i can't book a slot yet. Running out of time. N. Hussain
By Babar Luqman 1 year ago
Asslam O Alaikum ! Respected Sir, I have download Eatmarna App and i want to register on app but on the last step the passcode didn't received. I have been tried may times. Please resolve my issue. Thanks
By Mahd Akashah Bin Abd Aziz 1 year ago
I keep on having incorect data when register eatmarna..?. Pls help
By Nisar Hussain 1 year ago
The "Nationality" box not opening. Please help, as otherwise i can't complete registration without it.
By Hazim 1 year ago
Having issues with error code 10010016. “Incorrect entered data”. Kindly assist.
By MUHAMMAD YAMIN KHAN 1 year ago
What is the fault code10010916
By Radin Azlina 1 year ago
Cannot select Nationality (Visitor). List not apoear when click the drop button even all info has been filled.
By Muhammad Rafiq 1 year ago
OTP verification code showing error (10010016) .. Tried many time but same results, please fix this issue & do the needful on priority ?
By Syed Mansoor Ali Jaffari 1 year ago
While trying to register, always received message data is incorrect. error code 10010016. Please resolve
By Ahmad Ali 1 year ago
While enetering the OTP which is received on email during registration, it always say the data is enterd in correctly, error code 10010016. Please reply as soon as possible.
By Muhammad Ibraheem 1 year ago
After completion when I login it shows message 10010016
By I Gede Sudaryanto 1 year ago
Error : 10010016 - incorrect entered data. I have many time but always Error : 10010016 - incorrect the answer. Please give me solution. Thanks.
By Adryansah 1 year ago
10010016 - Incorrect entered data when register new user, 10 times a day, since yesterday.
By Mohamed Kamal 1 year ago
Error message 10010016 “incorrect data entered” when putting in verification code. But the date are correct
By M Nasir Hafeez zamani 1 year ago
Error 10010016, It is very bad that from april people are posting same error but there is no one to response on it or solve the problem
By Rehan Gul 1 year ago
SOLUTION: Error: 10010016 incorrect data enterted Solution: For me, I had to remove any characters from passport number text field, so only enter numbers from passport number. After that I was able to create user and request entry permit.
By Oladunke adunni 1 year ago
Error code 10010016 after correctly entering required information. Please fix this ASAP!
By Nafees Ahmad 1 year ago
Incortect data
By Dayan Malik 1 year ago
I Am Entering The Correct Data To Register But It Keeps On Saying Incorrect Data Entered
By SHAHBAAZ 1 year ago
After entering the passcode. I'm receiving this 10010016- Incorrect data entered. Tried multiple times What is the solution for it
By MOHAMMED SHAMIM ALAM 1 year ago
Trying to register as visitor t KSA but after putting verifiation code getting message 10010016 incorrect data entered. Please advise how to register
By Asif Ikram 1 year ago
I am unable to create my new user in Eatmarna app It gives incorrect data error however I am giving all correct data.
By Haroon Rashid 1 year ago
I have down loaded eatmarna app on my phone. I’m trying to register myself but when I go to nationality it doesn’t give me any options. I want to perform umrah and visit a few places in Saudia. Need your help please . Thanks
By Shariff 1 year ago
10010016 incorrect entered data
By Muhammad Ameen 1 year ago
it gives error of data entry 10010016
By Abdul samad surya 1 year ago
Error 10010016 When i rcve code then i entered code it shows error
By Aisha 1 year ago
Error code 10010016 after correctly entering required information. Please fix this ASAP!
By Sani Nauman 1 year ago
Cannot open nationality
By Sana S Qureshi 1 year ago
The passcodes are not going through i have had multiple attempts
By ORPHIUS I MOHAMMAD 1 year ago
I received “10010016 incorrect entered data”. Please advice. ZazakAllah Khair
By Muhammad Yasin Akbar 1 year ago
Unable to register and receive error 10010016 - incorrect entered data
By Moosa Bin Nasir 1 year ago
i put verification code from gmail, i get this 10010016 incorrect data
By Aqsa Nasir 1 year ago
Nationality tab is not opening
By Avazbek Shadmanov 1 year ago
After entering activation code getting error “10010016 , incorrect error data “ Tried multiple times but no result
By Asad Iqbal 1 year ago
I am in Madina and trying to login on Eatmarna app but giving 10010016 error. I have put all correct information several times but code sent on email does not work . Please help
By Aliyu Idris 1 year ago
Error 10010016 response I get and I can’t register to visit Raudah
By Nayaz rahman 1 year ago
10010016 incorrect data enterted error..... Even after providing correct data.
By Saad 1 year ago
Error code 10010016 after correctly entering required information.
By Imran hanif 1 year ago
Its not working when i go to enter the code error cames 100100106
By SARFARAZ KHAN 1 year ago
After entering activation code getting error “10010016 , incorrect error data “ Tried multiple times but no luck :(
By MUHAMMAD ABUBAKER 1 year ago
Eitmerna not open not new user all data enter after 4 dogit code but reason message 10010016
By Jawad Zafar 1 year ago
I am unable to sign up as new user. 10010016 error always show up and registration fails. Please fix this
By Tanweer Ahmed 1 year ago
Error message 10010016 “invalid information entered ” when putting in verification code from email while creating User
By Muhammad saad 1 year ago
Facing the issue with 10010016 error of incorrect data since morning and unable to get permit for offering in in Noble Rawda for women
By AESLAN KAREEM 1 year ago
Application showing *Incorrect entered data*.
By Naya 1 year ago
I’m trying to register on the app and it won’t let me choose nationality or country code to complete my registration. I have deleted the app but n my iPhone and downloaded it again but that didn’t resolve the issue. Cl
By Riyaz 1 year ago
I cannot choose nationality when trying to create new user. Nationality search not working.
By Khozaima Shakir 1 year ago
Cannot enter nationality on samsung galaxy
By Amna 1 year ago
On iPhone this app not working . I cannot choose nationality on the app
By Akhtar Iqbal 1 year ago
I enter verification coad but they give error 10010016 plz guide
By Ghulam Mustafa 1 year ago
I have issue with eatmarna app when i registering on this app, it shows "error happened please try again later"
By Fatima Heena 1 year ago
Not able to log in error message as below NO USER VALID DATA PLEASE LOG OUT AND LOGIN AGAIN But not able to do so
By HafeezUllah 1 year ago
10010016 data error
By Naveed Akhtar 1 year ago
My eatmarna not working. It says " No user valid data please logout and login again" but I cant do that since this message is there on the screen.
By Asad 1 year ago
Asking me for logout but I can't logout,
By Salim 1 year ago
Dear Sir, whenever I opened the screen showing "No user valid please logout and login again" then press the OK button it is not gone and also I reinstall it, but same thing no change, what is the solution, please.
By mohamed osman 1 year ago
My eatmarna not working. It says " No user valid data please logout and login again" but I cant do that since this mesage is there on the screen.
By Aamer Mumtaz 1 year ago
Error code 10010016 since two days
By Mohamed KHELIFI 1 year ago
Error message 10010016 “Incorrect entered data” when putting in verification code from email
By syed alam 1 year ago
Error message 10010016 “invalid information entered ” when putting in verification code from email
By Irfan Siddique 1 year ago
I registered my mistake with my wife’s visa and passport no . How to edit it
By Fatin Aqilah Mohd Azmi 1 year ago
i didnt received any OTP massage from eatmarna apps, please please please assict because i really in short time in Madina
By Abdul Basit 1 year ago
I'm attempting to register my Eatmarna ID with my Iqama number . It says it's already registered, but when I try to login, it says ID not registered. Could you please assist me in resolving this problem?
By Mohammad Ahmed Ali 1 year ago
I am a visitor. Registered as new user on Eatmrna. Unable to log in as it says user is not active. How to solve it.
By Abdali Jan 1 year ago
Can’t register , for Umrah . After I put verification code , get error “10010016 , incorrect error data “ Other family members also having same issue . Keep getting the same issue
By Muhammad Usman Khawaja 1 year ago
App crashes on apple software ios. It opens and shuts down.
By Anis Shobirin Meor Hussin 1 year ago
I cannot register eatamarna with notification: visa number already exist. Several of my family members also have the same problem
By R Shaikh 1 year ago
I cannot seem to register to use the app. I have provided the correct visa number and all other details. I have received the code by email and inputted. Error message 10072005 - Visa number already exists? Will not let me proceed any further. Please help
- Lags or have issues
- Number of prayers is limited to 3
- Asks to update with the v3.3 installed
- Grayed out as unavailable for Umrah slots
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Complete guide to troubleshoot (نسك (اعتمرنا سابقا app on iOS and Android devices. Solve all (نسك (اعتمرنا سابقا app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministry of Hajj and Umrah, developers of (نسك (اعتمرنا سابقا.
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Developer: Ministry Of Haj & Umrah
E-Mail: [email protected]
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