Checkers & Rally's Restaurants Reviews

I’ve ordered from the Checkers app several times in the past. For the most part, I’ve had good experiences. The past two, however, have not been. A couple of weeks ago, I had a reward for a free cheesecake sundae. I added it to my mobile order. At the ordering board, I was told to pull to the window. At the window, I was handed my order minus the sundae. Very rudely, the lady said their ice cream machine was down so they took it off my order and I’d be refunded. I was never offered a substitute. I also never received the refund (new reward). Just now I ordered again from checkers. This time I used a free milkshake reward with my food order. Once again I was very rudely told my milkshake was taken off the order because the ice cream machine was down. I wasn’t offered a substitute and told if I wanted a drink, I’d have to pay for it. I explained that it was a reward and that I didn’t get my reward back the last time. I handed my food order back to the lady and asked for a refund. They said I’d have to cancel the order in the mobile app because they couldn’t do it. I then went to cancel my order, but couldn’t. I was charged and it was in my order history. Maybe other locations are better, but I’d avoid the Tifton, GA location.

I ordered my food through CheckersRallysRestaurants and it said that it would be ready in around 3 minutes. First of all, just within CheckersRallysRestaurants , it’s so hard to navigate and find your pending order and it’s status. Next, when I get to the restaurant, there’s no direction on where to pick up, so I went through drive-thru only for them to tell me that my order wasn’t placed and that I needed to wait 10-15 minutes to receive the order. So I waited for 15 minutes and tried again and this time a different lady told me that they still hadn’t received my order and that I needed to wait another 10-15 minutes. So of course, I waited for another 10 minutes, hopeful that they would receive the order. I even tried checking CheckersRallysRestaurants and it said my order was already completed, so I went up to the counter to see if they had the order. Again, it wasn’t placed.

Thankfully, the manager came and verified my order status, and gave me my food. But it is absolutely absurd that after half an hour the store was not able to receive my order. I made sure it was right place and everything, it simply just didn’t go through so don’t bother wasting your time downloading CheckersRallysRestaurants.

I ordered online through CheckersRallysRestaurants when I pulled up at the checkers In Memphis Tn At 3240 Austin Pea y Hwy … THE MANAGER ( Short Lady With Glasses ) didn’t get her name but she was there on Aug29,2021 when I arrived to pick up my food at 4:36p EST … She Told Me They literally Had nothing No Burgers , No Wings , No Fries , And the ice cream machine was down … So I politely ask the Manager to cancel the order on her end cause it’s not giving me an option to on my end … she told me she can’t cancel it and she don’t know how to use CheckersRallysRestaurants and to basically leave … I continued to sit there on line because I wanted my ordered cancelled cause they had already took the money off my card … I knew it wouldn’t be the same day that it’ll come back on there but she couldn’t even ensure me that it was going to be back on my card .. so the lady walked off to the back cursing And saying we need to F***g Go We we’re holding up line … But Yet You Have No food so why is there a line ???? So after sitting there 5more mins and her refusing to come back to the window and assist me I pulled off from the restaurant… went up the street to Wendy’s and successfully got me something for lunch … I have still yet to receive my refund ….

I went to this location twice in a two day period the first day they told me that I had to get out the car when I ordered online for myself. And I had to wait ten minutes for it and I noticed no one had uniforms or non slip shoes and their customer service skills are lacking. The second day I had my baby in the car and my niece and she loves checkers and since this is the only one in the area I went back. Their were a new set of employees with their uniform on . I ordered on CheckersRallysRestaurants again and I told them I had babies in the car I. Can’t get out. So when I went to the window and told them I had a mobile order a employee proceeds to get an attitude with me and slams the door in my face to get a manager. Which I have no clue why I only ordered fries ( which were cold btw) . Then the manager comes apologizing saying there’s no excuse but people walked out and she’s their best employee . She was very rude and I don’t understand why this is the only checkers that yoh have to leave your car for a mobile order and I’m not getting out when I have a 3 month old and a toddler. Don’t go to the vine street location in Kissimmee not wirth you time.

Decided to stop here on my way home after spending 3 days in the hospital with my baby to get my free burger and my fiancé decided to order his as well through his app. We get to the speaker unsure of how to redeem our orders seeing as we only had an order number for each order the girl was super rude and told us she didn’t know either and told us to pull around to the window when we get to the window we again try to explain to her show her our phones and our orders she hands us the phones back and shuts the window in our face. Comes back 10 minutes later with only 1 order when we told her we had 2 and we wanted to place an order for our kids she smacked her lips and shut the window in our face once again so I didn’t even get my second order and wasn’t even able to order my kids food. Horrible customer service and if people don’t like their jobs they should really look into finding a new one that they doesn’t have to deal with food and customers

I ordered for the first time in CheckersRallysRestaurants and everything was good until my food got here and they did not have the drinks I ordered. I had a drink with my meal and a slush. The delivery driver said to call and get a refund on them. I ate my food while on hold with the customer service it took so long. After 20 minutes it said the call can not go through please try again in a few minutes. I called right back and still waited about 5 minutes before someone answered and told me it would be 3-4 business days before someone would contact me about my missing items on my order to get a refund. This was after telling him the missing items and the prices of them. This is the worst customer service for a fast food place ever. It should of been apologizing and asking if I would like my order replaced or they offer me something on my next trip there. 3-4 business days to get a refund is insane. NEVER USING CheckersRallysRestaurants AGAIN!

Used the Rally’s app for the first time tonight. No where on CheckersRallysRestaurants or at the restaurant does it say that you have to go through the passenger side to pick up your own order. However, that was what I was told when I attempted to pick up my mobile order. I was told to pull on through. I get to window and they hand me my food. I immediately open it without leaving because I customized it. My hotdog (consisting of chili, melted cheese and onion) container had been placed in the bag open. And my mozzarella sticks box( which they handle) had been placed on my hotdog. The open hotdog container had gotten cheese all over the inside of my bag when it was being passed around. There were no napkins in my bag so I had to wave to get the drive thru attendants attention who looking annoyed threw her finger up at me. I will not be back.

I order from CheckersRallysRestaurants every time I order from here, they messed my food up one time…. And they made it right without me asking 🤯. I left a not so good review after that, and the next time I went through to pick my food up, they apologized in person and offered a free drink!! I’m new to this town, so I was confused as to how they knew it was me. It kind the less, it happened, and I was impressed by it!! In a side note though…. Y’all should make a place on CheckersRallysRestaurants to actually write something down when you customize your food. For instance, I like extra BBQ sauce on my burgers, there is no option for that and no where to actually write it!

It is my first time using CheckersRallysRestaurants was very thankful for the free burger to sign up! However I did go to the window first to pick up my order no help from employees other customers were not getting helped either! Tried to go thru the the drive thru sat in the drive thru for 20 min til I got to the box and was told I have to pick up my order at the window and probably now I have to sit another 20 min just to go to the window since I have no way of getting out of the drive thru line and wait probably another 20 min at the window! CheckersRallysRestaurants does not say to pick up at the window! I know things are rough nowadays but whats the difference if I pick up at the window since there is no way for me to get out of the drive thru line!! Especially when I placed the order thru your app!! Not happy!! Guess I won’t be enjoying that free burger thanks for nothing!!

I’m sitting in my car next to a checkers as I write this.
I downloaded CheckersRallysRestaurants and made an account. It runs fine and looks nice, but first issue was encountered when finding a location. No results came up and I found out I had to increase the radius from 0 in order to get a result. (As if I had no clue whether I were in a Checkers. Pretty funny stuff. Please make it default to “within 100 miles” at least.) The checkers next to me (and every checker within 50 miles apparently) were not showing up as options; trust that involving these locations into online ordering is definitely in your best interest, as this ordering option has become popular even before the COVID crisis.
Thank you, and best of luck with improvements!

Checkers/Rally’s had left my area a long time ago and made a return recently. I had tried it once since their return and it wasn’t great, but my kid liked it and asked for it again tonight. I placed an order via CheckersRallysRestaurants at 5:26pm and was told to expect it ready at 5:32. I arrived at 5:33 and drove to the pickup window. I was asked to pull up last the window and my order would be out shortly. After roughly 5 minutes of waiting, I parked and went in. I was told someone would be right with me and that my order would take another minute. At 5:46 I was given my food. Somehow my order vis CheckersRallysRestaurants came through as a Big Buford with nothing but bacon and cheese. I’m not sure how a double cheeseburger with bacon, some chicken that I saw them take out of a drawer, and some cold fries takes 20 minutes to make. I definitely will not be going back.

I placed an order in CheckersRallysRestaurants for a nearby Checkers and when I arrived to the store the employees informed me that their system was down and they never received my order. CheckersRallysRestaurants was telling me my order was ready for pickup. I asked the manager for a refund and he said he can’t do it for the system being down and told me to contact corporate. I contact corporate the next day and they said it’s nothing they can do until the payment is posted with my bank, and told me to call back after that. Three days after the payment is posted I returned the call to corporate and they opened up a case for a manager to contact me within 3-4 days to get the payment reversed. That was a week ago and no one reached out and they still have my $24 for food I never received.😡🤬 I will never used CheckersRallysRestaurants again nor go to another Checkers&Rally’s ever!

We ordered on CheckersRallysRestaurants and arrived to no cars in the drive thru but 3 cars in CheckersRallysRestaurants line. Thinking we not only helped them prepare food and get our food more efficiently. After sitting for 25 minutes in the line and watching numerous cars go through the drive thru and get their food, we had to wave a worker to come to the window. Upon coming to the window he told us the drive thru was busy and that they would make our food shortly. Still sitting here 35 minutes later waiting on our food. Seriously the worst experience I have had at a fast food place. The lack of care and response for us is staggering. They didn’t even care or apologize…ohhh and still waiting for our food with no one having come back to the window yet. Thanks checkers, ruined a great friend of checkers

This was my first time eating at a Checkers/Rally’s. My friend referred me to enroll in the rewards program. I hope I receive the offer for a free burger/sandwich as promised for signing up! I was super excited to try the banana shake with chocolate fudge, sadly they didn’t have any milkshakes. We were offered the option to substitute for something else that we might enjoy…I chose the mango fruity slushy and my friend chose the mozzarella sticks. The rest of our order was good!

I’ve had many mozzarella sticks, because my daughter has loved them ever since she was a little girl, she is now a mama herself, and I am trying to convince my daughter that these are the best I have ever had! I told her that the cheese is so melty and gooey, that it doesn’t compare to even Red Lobsters mozzarella sticks, when you bite into most mozzarella sticks even when fresh out of the deep fryer the cheese still has a rubbery texture, but not Rally’s your cheese is soft and creamy not rubbery. Out of a scale from 1-10 y’all get a 100

I decided I haven't had checkers in year's and wanted some dinner from there. I downloaded CheckersRallysRestaurants and signed up on email to get a free chicken sandwich. I ordered online and drove to the nearest location which was several towns away. I went through the drive thru and then drove home. The first thing I noticed was both order of fries were barely half filled. The second was the free item I just signed up for was missing! The third thing.... And yes there is more! The burgers were made wrong, omg, I worked fast food as a teen and never had these types of problems!! These are the same people who want more money to work?? I just can't........🤬

But what’s the point to CheckersRallysRestaurants if you order 30 mins ahead and still got to wait for your food to be made when you arrived there everywheres I’ve ordered from would have the order in the bag ready to go usually within just 15 mins and it’d be a simple trip in and out but with rally’s they’ll have the mobile order lanes and pickup windows closed so I have to go wait in line and then when it’s my turn they haven’t even begun making my food yet. Big let down and really makes no difference between ordering in person or on the phone same wait time and same inconveniences.

I also am new too Michigan. I came here after hurricane IDA . The Rally in New Orleans was so bad the pigeons even left the Hamburgers alone. I Never ever went back. So when my daughter got me a hamburger and French Fry. I was shocked when she told me where she got it. The size of the Hamburger was bigger and had a Awesome Taste. So She has gotten me lots of the double meat hamburger. I rate it a 5 out of 5 . It’s better than Dairy Queen. But l still get my Banana split from Dairy Queen. Loving it !

Restaurant does a great job as it has over the years. Heck remember the CBS TV show Undercover Boss they used this location for a multiple part segment.
The staff was friendly and made me feel valued as customer,especially considering how close to closing it was.
But CheckersRallysRestaurants SMH for sure. Where is the rest of the menu with so much more of the very delicious and yummy food?

Rewards aren’t worth it and you can’t pick up the food at the drive-thru (according to my local store). It was raining today so I ordered on CheckersRallysRestaurants , pulled through the drive thru and the woman on the speaker told me I had to get my food at the “order” window even though it’s literally across from the drive through window. I understand if that’s the normal procedure, but it was poring down raining and I still had to wait for it to be fixed. It’s not worth the hassle and the workers at this location (6700 St Claude in New Orleans) are extremely rude. As much as I like the food, I don’t think I’ll go back.

Cannot log in to account after account creation. Error: no matching guests. When I recreate the account I get another error: account doesn’t exist.

Endless loop, broken app, don’t waste your time.

I love rally good rewards

CheckersRallysRestaurants is super easy to use. I was able to easily order my favorite food and get it delivered. Not to mention I earned points for my order with their new Rewards program. Love it!