Dillard's Reviews

Dillard's Reviews

Published by on 2024-10-24

🏷️ About: The latest in fashion at Dillard’s, now in the palm of your hand! • Scan to pay! Complete your in-store purchase with your Dillard’s card using only your phone! • Be rewarded! Use your rewards in-store and stay up to date on rewards and promotions. • Stay in the know! Seamlessly keep track and review all your online and in-store purchases.


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
41.5%

👿🤬😠 Negative experience
32.8%

🙄💅🫥 Neutral
25.7%

~ from Justuseapp.com NLP analysis of 1,855 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Love that Dillards has finally got its own app

- No longer have to keep up with paper coupons

- Support from Margaret V.



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Don’t be fooled

2022-05-21

Don’t be fooled with the $10 award when you download Dillards . It can ONLY be used at a store and NOT for online purchases. It does mention this in very small letters at the bottom of the email I received notifying me Dillards was available. I was very disappointed.

Awful. Just use the internet.

2022-06-22

Waste of time, just use the regular internet site. I’ve had to redo my password 3 times now and it still says it’s wrong and can’t add my card. Takes you through your browser anyways.

Not working on iPhone 13 Pro Max

2022-07-23

I got a brand new phone. Dillards won’t allow me to register my card. The indicated fields to fill out the card information still have red asterisks. You can’t back space or retry putting the information in unless closing Dillards and trying again. It still doesn’t work. Can’t make payments or use the card for the digital wallet either. Also, can’t shop online or make/recover account.

Dillard’s App=JUNK

2022-08-24

Dillard’s app is absolute junk in comparison to other department stores. You basically attempt to sign into Dillards - where it tells you that your email address is invalid- then when you continue as guests it takes you to the web address. Like I said- Junk. It’s okay- Nordstrom has a pretty great and convenient app and I prefer to shop with them anyways. But it would be nice to browse Dillard’s on occasion- just for fun.

Very Frustrated

2022-09-25

I was so excited to set up Dillards . I read the reviews that said it was so easy to use. I can’t get past the set pin section. It’s stuck. There’s no button to press or enter or back or forward arrow. I called customer service for help. I waited for 10 minutes then was hung up on after asking for help. I was at the store. The clerk wasn’t able to help either. Oh well, so much for that.

Just a link to website! Pointless.

2022-10-26

Not dedicated app.
Where does 74mb come from with just link to website in Safari???
It doesn’t even auto-login.

Still have to shop through website

2022-11-27

This is worthless, you still have to shop through the website. This is just a glorified wallet and rewards tracker🙄

Disappointed

2022-12-28

I got Dillards thinking you could shop from it. Well it turns out you can’t. It directs you to the website online. What’s the point of that when I could have just logged in online in the first place? The only good thing is that you can store your card in Dillards . And use it to pay in store just in case you forgot your card.

Not useful 👎

2023-01-29

Dillard’s has so much potential but will not give customers a quality phone app. Wake up Dillard’s and download your competitors apps to see what you’re missing. The retail sector is flooded w businesses who flock to their customers and give back with loyalty rewards etc. We want an updated trendy phone app that’s as colorful and exciting as the lives of your customers.

Worthless for shopping

2023-03-02

Was hoping this would be easier than the website to navigate for online shopping, but it’s EXACTLY the same as opening the website on a mobile device.

Shopping in app

2023-03-31

It seems strange to me that while in Dillards , where I tap the shop icon, this app full web site opens in Chrome on my iPhone instead of keeping me within Dillards to browse and shop. MostDepartment store apps that I have on my phone such as Macy’s, Nordstrom’s and Bloomingdale’s browse within Dillards and do not go outside Dillards to the company’s full website. Therefore, I’m not sure how secure Dillards is.

App needs improvement

2023-05-02

I love shopping at Dillard’s but Dillards needs some improvement. It’s not very smooth and user friendly. Going back to what I was previously viewing doesn’t work. I end up jumping to other shopping apps. The Home page is just the same picture of the same woman, and does nothing. I suggest Dillards creators look at other apps, even Target, and see how they’re more user friendly, and redo Dillards to make us want to stay on it more.

Love app

2023-06-02

Great app! However Dillards doesn’t save the email/password and neither does the face recognition work which is why I gave 4 star rating. I hope this is rectified soon.

Amazing

2023-07-04

My dad works here and I have been telling him for the past years they need a app!

Contactless payment

2023-08-04

Use in the store and you don’t need a Dillard’s Card.

Shopping with Maria

2023-09-05

Maria H insisted I upload the Mobil app. Which I did and received $10 off my purchase. She is a super star. Please let her know she is a super employee.

Customer support/service is outstanding…

2023-10-07

Thanks to Margaret V.
She continued support to assist us finding our wardrobes has been so greatly appreciative. Thank you!!!!
The Archer Family

Finally a Dillard’s app!

2023-11-07

Easy to set up & so glad to have a Dillard’s app!

Dillard’s App ❤️❤️❤️

2023-12-09

I’m so excited that my favorite department store has an app! I no longer have to keep up with paper coupons…they’re right on my phone! I love love love the new app!

Great

2024-01-09

Love that this app has finally got its own app . But would love it more if it would the feature to also make a payment on it .

Omg 😡

2024-12-23

What’s the point for Dillards it will take you to the website omg

New Dillard’s App

2024-12-23

Ready to share with friends.

Boongy

2024-12-23

This is literally the best retail app I have ever experienced.

Finally

2024-12-23

All I can say it ABOUT TIME !!!!

Love it!

2024-12-23

So easy to use.

Love this app!

2024-12-23

My favorite store! Love Dillards!!



Is Dillard s Safe? 🤗🙏


Yes. Dillard's is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,855 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Dillard s Is 55.9/100.


Is Dillard s Legit? 💯


Yes. Dillard's is a totally legit app. This conclusion was arrived at by running over 1,855 Dillard's User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Dillard s Is 90.6/100..


Is Dillard's not working? 🚨


Dillard's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Dillard's? Post a Review




Features

Since 1938 we’ve focused on delivering the style of your life, exemplary customer service, and exceptional value to our shoppers.

• Stay in the know! Seamlessly keep track and review all your online and in-store purchases.

• Be rewarded! Use your rewards in-store and stay up to date on rewards and promotions.

ranks among the nation’s largest fashion retailers.

Dillard’s Inc.

  Customer Service/Support
Developer:
Dillard's, Inc.


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