MetroConnect Miami Dade Reviews

The first time I ever used it, I had requested a ride and had to wait 20 mins. No problem since it’s a free service, or so I thought, the driver literately passed me on the street and went straight to Sédanos, and canceled. Had to request a second driver and waited another 20 mins. They accepted it and canceled it the last second and went passed us.

The final driver came within another 20 minutes and didn’t want to talk or answer any of our questions. Horrible attitude and was angry the entire ride. The only good thing I have to say is that the cars used are comfortable and clean, plus it’s free. That’s if you can even get one driver within an hour or get passed the frustration of them driving past you and constantly canceling.

Overall, only use this service/app in an emergency where you have an hour or more of waiting. MetroConnectMiamiDade also doesn’t have any texting the drivers feature or texting any real representative so you’ll have to wait in silence while you’re confused and frustrated.

MetroConnectMiamiDade contains no information on the lines or the routes, or the times that a bus is expected. You can accept the route it gives you or not. You can’t search where each line goes and build an alternate route.

I’ve tried and tried I’m never able to get a ride. I’ve deleted and re-downloaded it a couple of times and still doesn’t work. It keeps saying that I’m requesting out of the service time or I’m not in the service zones, I am in the service zone.

Most pickups will happen 30-45 minutes even one hour after calling. Drivers sit in parking lots not moving 70% of the time. Even if you plan ahead. Map lines are difficult to tell where the borders are making it tough to pick a nearby address for drop off. Drivers do not speak English making it difficult to ask questions about how to better use the service. Free is really free. It was a way better service when you had to pay.

MetroConnectMiamiDade is the worst known to man kind, i ordered a connect, waited for an hour and then was cancelled last minute. I then tried to order a second ride and was told there was no cars available as i watched an empty van pick up the person next to me. It didnt let me book a ride until 6 minutes before closing before cancelling again

The intention is appreciated and it is a good initiative but unfortunately it is a failure on the part of the drivers, I started this service at the beginning of 2023 if I remember correctly and I have had very bad experiences the truth, first of all the waiting time is too long, not to mention that you are canceled on a trip at the last minute after you wait more than an hour. I have been harassed by the drivers (Especially for Enrique R, be very careful with that man). and I called support and they didn't do anything. Sometimes the drivers don't pick you up, they just pass you, they don't stop and cancel the trip. Not to mention that they leave you lying where they want without respecting your drop off address and many times their bad attitude and treatment is intolerant.

drivers are super lazy i had to wait 20 mins for a ride that’s 3 mins away they sit in Taco Bell or CVS parking lot the whole time not even attempting to come get me i canceled so many rides one time i had to walk to the van when it was nearby because they were just sitting he was laid back on his phone need a way to contact drivers & need better drivers !

This was good for like one week, now there are not enough cars so it doesn't really meet the needs. They removed my bus route and nothing gets where I used to take from work to home, I thought this could replace that but unfortunately they have just like 2 drivers

The idea as great, but it doesn’t work as you’d expect it to. First of all, it’s not uncommon to have a driver accept your ride, but stay for a long time just standing still, or even worse, just drive in the opposite direction you are. Also, it usually takes a long time for one to pick you up. So you should request your trip 30-20 minutes before you are ready to go.

That being said, I have had some good rides, with little to no time waiting for the driver, and getting to my destination in a much faster and more comfortable way than buses. These just were more a exception than a rule.

I have been using MetroConnectMiamiDade to transport myself from school to home, and most drivers take almost 20-30 minutes to get to my area even though they are incredibly nearby. Some go to Tacobell and eat while I have to wait in the scorching sun. I had to cancel multiple rides consecutively because they never arrive early and doing their own thing. Please add in a report driver feature!

Convenient and secure ride to nearest train stations in Gables,South Miami,Dadeland,and Kendall. A more affordable experience than waiting for a Lyft or Uber at peak times. Thank you.

MetroConnectMiamiDade is pretty intuitive and my ride always arrive on time.

MetroConnectMiamiDade makes the reach for the people of Miami-Dade to have easy access to their destinations when available at a convenient point. This service is a very good idea.

For humid Miami summers, Via Connect helped me get from a location near my house to the neighborhood Target, with way less sweating…and the ride was $0, maybe because it’s so close!

I needed to get to college but I don’t have a car and I also don’t have money for a taxi but with MetroConnectMiamiDade I no longer have to worry about getting to class. Can’t recommend MetroConnectMiamiDade enough

It was my first time using Metro-Connect, and I was pleasantly impressed by how easy and seamless the travel was. The gentleman who picked me up informed me about what Metro Connect's wants to do with the community, and I am very happy with this service. Excellent service, highly recommended. -GG

It is very transparent and feels very safe. All the details matched the driver, pick up and drop off times are fair given that it is a free service.

My overall experience was amazing, I couldn’t believe myself I was receiving a service like that for free.

Great app wish I knew about it sooner, Great service, Great Drivers, and the rides are free an overall great service. Really useful for people who don’t have transportation and need to get around Extremely Grateful that the county started this service. Thank You (Please 🙏 Never Cancel This Service)

It’s like an Uber with obviously less places where you can go with it. It helped get from somewhere with no metro station near by to a train station FOR FREE!!!!! This honestly helps so many people to help with the heat and wait times. And at the moment it’s free but when it charges it’s going to charge what a bus charges. You will pay for a private car for the price of a bus fare.

Connect is amazing I use it to get my son to and from school