Contact MetroConnect Miami Dade Support
Company Name: Via Transportation, Inc.
About: GO Connect makes it easier than ever to access Miami-Dade Transit stations or
nearby destinations — with a few taps, book a ride using the app and we’ll
pair you with others headed your way. No detours, no delays.
MetroConnect Miami Dade Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Via Transportation, Inc.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit MetroConnect Miami-Dade Website
Privacy Policy: https://ridewithvia.com/privacy-policy/
Developer: Via Transportation Inc.
Privacy & Terms:
http://goconnectmiamidade.com/
Can I trust MetroConnect Miami Dade app?
Protect your data and wallet. We investigate the developer's website (Ridewithvia.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Terrible and disappointing
by Davidt12
The first time I ever used it, I had requested a ride and had to wait 20 mins. No problem since it’s a free service, or so I thought, the driver literately passed me on the street and went straight to Sédanos, and canceled. Had to request a second driver and waited another 20 mins. They accepted it and canceled it the last second and went passed us.
The final driver came within another 20 minutes and didn’t want to talk or answer any of our questions. Horrible attitude and was angry the entire ride. The only good thing I have to say is that the cars used are comfortable and clean, plus it’s free. That’s if you can even get one driver within an hour or get passed the frustration of them driving past you and constantly canceling.
Overall, only use this service/app in an emergency where you have an hour or more of waiting. The app also doesn’t have any texting the drivers feature or texting any real representative so you’ll have to wait in silence while you’re confused and frustrated.
Bad drivers
by Bla Bla Bla Idk
The intention is appreciated and it is a good initiative but unfortunately it is a failure on the part of the drivers, I started this service at the beginning of 2023 if I remember correctly and I have had very bad experiences the truth, first of all the waiting time is too long, not to mention that you are canceled on a trip at the last minute after you wait more than an hour. I have been harassed by the drivers (Especially for Enrique R, be very careful with that man). and I called support and they didn't do anything. Sometimes the drivers don't pick you up, they just pass you, they don't stop and cancel the trip. Not to mention that they leave you lying where they want without respecting your drop off address and many times their bad attitude and treatment is intolerant.
Terrible terrible service
by Umcrew
Most pickups will happen 30-45 minutes even one hour after calling. Drivers sit in parking lots not moving 70% of the time. Even if you plan ahead. Map lines are difficult to tell where the borders are making it tough to pick a nearby address for drop off. Drivers do not speak English making it difficult to ask questions about how to better use the service. Free is really free. It was a way better service when you had to pay.
Have a Problem with MetroConnect Miami-Dade? Report Issue
Why should I report an Issue with MetroConnect Miami-Dade?
- Pulling issues faced by users like you is a good way to draw attention of MetroConnect Miami-Dade to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MetroConnect Miami-Dade customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MetroConnect Miami-Dade.
