GO Miami-Dade Transit Reviews

by Sandividin

This new update is the worst UX I’ve ever seen. I’m tech savvy and it’s wasting too much of my time to navigate. I can’t even imagine the positive reviews here are real. Very creative with the black background alternating fluorescent highlights (It’s like Lightbright!) but has almost no functionality or accessibility. Whoever got the pitch and decided to approve this update clearly never actually tried to use it the same way you would in real life; on the fly from your mobile while rushing to catch a bus. I’ve been looking for the bus schedule. Not the next arrival times but actual list of times it will leave during the day and still haven’t found it after three serious attempts at GOMiamiDadeTransit . It takes forever just to locate the bus info Im looking for, once you adjust to the color assault on the eyes. The whole purpose of GOMiamiDadeTransit is to locate your bus info quickly and easily. No frills necessary.

I normally don’t write reviews on anything but your app just went from very useful to acompleje waste of time in one update and it needs to be fixed. Please fix it. If you all need someone to facilitate a design thinking workshop, particularly your empathy mapping exercises, I’m happy to help.

by Marge1312

Cannot use the trip planner. Once you place location and destination it takes you to the next screen to where it tells you “Could not plan a route with information provided” sub-par app for a city like Miami. Definitely shows the incompetence of this county. Don’t pay attention to the 5 start reviews from bots to boost GOMiamiDadeTransit that looks like it was designed by some kid in Asia. The optimization is really bad, the bottom of the screen is out of reach from newer devices like my iPhone. The fix this mess I would suggest starting from scratch and have it done by local developers where you can have better quality control and optimization. Fix it ASAP and don’t be incompetent like our city!!!

by Applehb

App still shows Orange Line going to Dadeland a couple years after changes to routing. Weekend train schedule is blank at Dadeland. No way to see how frequently trains will be running on weekends. That is all just GOMiamiDadeTransit . The service is worse. Last time I took the train from airport to Dadeland north I watched as the 104 bus left 4 minutes before scheduled time showing in app, while we were coming down stairs from the train. Inexcusable for bus to leave while a train is disembarking before any riders can reach the bus. App and management and drivers need total overhaul

by Rojol

El servicio es un fiasco , es malo , la aplicación no sirve de nada, se saltan buses hasta una hora y media específicamente el 120 Aventura , dan pena , lo mejor sería que sacaran la aplicación ya que eso te lleva a perder tiempo y los choferes muy mal servicio ....

The service is a fiasco, it is bad, the application is useless, buses jump up to an hour and a half specifically the Adventure 120, give it a shame, it would be better to take the application as it takes you to waste time and the drivers very bad service ....

The service is a fiasco, it is bad, the application is useless, buses jump up to an hour and a half specifically the Adventure 120, give it a shame, it would be better to take the application as it takes you to waste time and the drivers very bad service ....

by Latia212

I downloaded GOMiamiDadeTransit for my aunt and my mom unfortunately they don’t have a car so the rely on GOMiamiDadeTransit heavily like most people in Miami the ones that use GOMiamiDadeTransit are elderly and don’t understand how to use their phone properly at first GOMiamiDadeTransit was a little wonky but still usable with its light colors and easy to find options now it’s harder for my family to use and all I do is worry about them how they will get home if they will miss the bus it’s dangerous waiting for the bus and the train I understand it cost money to make an app better to develop it and launch it but please, please make the next update better not for me but my family and everyone else that relies on GOMiamiDadeTransit to get home safe add a Spanish option and an easy to find options like before the latest update I hope someone reads this soon and if whoever does read this does something to better improve GOMiamiDadeTransit thank you and god bless you just remember who you make this help for and what you do does matter and it affects the lives of the people you help

by Jcsmiami

Crap update! Designed to assist tourists; completely disregards the needs of the locals who actually rely on public transportation to live in Miami. Where is the calendar with all of the times of service, etc? Buses down here don’t run all the time; some don’t go to certain places on weekends, etc. and without this information, it’s impossible to plan anything in advance.

Your entire department should be banned from driving a car and required to use public transportation in order to work there. Maybe then, you will understand the actual needs of the people who live and work here in relation to what GOMiamiDadeTransit should and a could provide.

by Bunny C.

I used GOMiamiDadeTransit all throughout 2019 and I loved it. It was very convenient to plan out my bus route at any time of the day, view all connecting bus routes and bus stops, and track which direction certain busses were going.
Now, with the January 2020 update, I can barely figure out anything! Why can’t I see the bus routes and times during the whole day? Why are the north and south busses mixed? What if I need the bus information for a different day?
I heavily relied on the old version to go to school and work and I’m afraid of how this update will affect how I get around. Please, PLEASE, allow people to access the old app because many people really rely on it.

by 2ThompsonAS

I’m usually the one to type up great reviews on businesses and applications but this one which is so vital for those of us that have a car in the mechanic shop or none at all will depend on apps like this. I registered for this application 2 days ago and have yet to receive a confirmation email so that I may be able to ride the public buses. Not 5 minutes or 10… over two days is more than 2,880+ minutes/48hrs. Thankfully I can walk to areas nearby but I need this mode of transportation temporarily and to get to college. GOMiamiDadeTransit looks nice but unless you have confirmed your account you might as well delete it.

by 171739

I never actually had any overwhelmingly negative experiences with the old app- I liked it. It was compact, organized and provided you with all the information necessary.

The new update has only brought unnecessary clutter while slicing off half the information. Why is half of my screen immediately taken up by useless buttons and advertisements? Where are the schedules? Why are the trackers so difficult to decipher?

I’m not entirely convinced that the developers of GOMiamiDadeTransit actually used the old app with any frequency, because these are immediately recognizable problems. It’s awful.

by Xixic10

Hands down the worst! I am a college Student, they had suspended the sale of physical cards on campus because of COVID-19,I had to order mine online. 1) there’s a long waiting period, which fine because they provide the active wallet option. 2)You can’t rely on the active wallet because it doesn’t always appear on GOMiamiDadeTransit . If you are from Miami you know rude these drivers be! When you try to explain them you already pay and the active wallet is acting up and you waiting for them to ship your card! They make you feel like you are trying to ride free. The county is really doing a poor job when it comes to facilitate transportation. Always carry some change.

by Lilyputt

For some reason they modified GOMiamiDadeTransit with so much crap on the home page, it’s actually more difficult to find what you need. It’s also changed to white letters over black background which is more difficult for me to see. There’s no way to report issues with GOMiamiDadeTransit but 3 ways to report issues with the buses or trains. What it doesn’t do is tell you the difference between them. I miss the plain, boring app that was at least user friendly even if it didn’t accurately track the buses, let you know when transit was on holiday schedule or tell you if a bus is broke down or running late. This has all the same defects of the old one but it’s uglier and more confusing. I’m thinking of just picking up the paper schedules and just laminating them. It would be much more useful and accurate.

by Dhentntnkwksk

GOMiamiDadeTransit has to be one of the worst apps in GOMiamiDadeTransit Store. It’s always giving me the wrong time and the wrong schedule. I check the bus schedule to know more or less what time I can catch the bus so I’ll be at work on time and the schedule will tell me something like the bus runs every 10 minutes, and when I get to the bus stop and check the bus time it’ll say the next bus is in 45 minutes. Not only that but also when I get on the bus and try to use my mobile pass, GOMiamiDadeTransit won’t show the pass like if I never purchased one. So now I have to pay a extra $2.25, that I shouldn’t have to spend, out of my pocket to get on the bus because GOMiamiDadeTransit doesn’t want to show my mobile pass.
Not only a waste of time and money but also have to spend extra money and constantly be late to work. PLEASE DO NOT DOWNLOAD GOMiamiDadeTransit

by Jake150@

The new version of GOMiamiDadeTransit is terrible. Everything is too big, it is near impossible to view the bus route map, finding bus stops is a pain since they decided to sort it by distance and not order, and navigation is extremely unintuitive. Yeah the old version looked a little dated, but it was better and more functional in almost every way.

One of the things they changed with the new version was the ability to manage your easy card within GOMiamiDadeTransit . And, although it does work to view the balance, everything else is near worthless. I tried reloading the card in GOMiamiDadeTransit , but that didn’t work and I had to use the website.

It’s not even a native app, it looks like they used HTML5 or react native or something like that, so it’s slow and system gestures such as swipe back don’t work. There are a number of visual inconsistencies and glitches. It looks like whoever was commissioned to make GOMiamiDadeTransit did a hack job, and GOMiamiDadeTransit they made proves that.

Miami-Dade should be ashamed for publishing an app like this that is clearly a step down from the older version in so many ways. The update has made GOMiamiDadeTransit largely useless for me, and I’m sure anyone else who recently updated to the new version shares my frustration. Please either revert to the old version or hire someone else who knows what they are doing to make GOMiamiDadeTransit .

by Goatie100

This update is awful and I can see I’m not the only one who thinks that. I liked how the old one was organized and I hate how confusing this one is. Makes it so difficult just to look for a stop or station and it does it by distance now? Which isn’t even 100% accurate most of the times?? And it mixes the train stations with northbound and southbound (keep them separate like the old one). Didn’t even let us transfer favorites from the old app! And now for this one some favorites don’t even appear after you added them! Lately I’ve been trying to track the buses and it doesn’t even load! Just a blank screen or no GPS of the bus shown at all. There’s probably other things I’m missing as I’m writing this review but please either go back to the old app or mix it up with the new and old. Keep the old format but change the appearance/colors and add that you can add value and use your bus pass on there as a feature.

by Mel83535

I’m a high school student who rides the bus every morning and afternoon. GOMiamiDadeTransit was a great deal of help with bus scheduling and somewhat reliable ETAs. But now with this update, I can’t find the list of times a bus stops at a certain station and GOMiamiDadeTransit is now overall not user-friendly. I’m young and kind of adept at working a phone, but sometimes I’m just confused by the UI design. I understand it costs to change/update/fix an app, but many people heavily rely on it and now it’s very confusing. I liked GOMiamiDadeTransit better before this update. It was plain yes, but so easy to read and it didn’t need all the fancy colors or big buttons. Is there anyway people (like myself) can download an older version so that we can actually use GOMiamiDadeTransit ?

by Sanpeg

The trip planner hasn’t been working for a while now. Once you enter your location and destination it takes you to the next screen that says “couldn’t plan your route with this info. I depend on public transportation to get to and from work. GOMiamiDadeTransit is very necessary. Please fix this ASAP. I see from previous comments that this same complaint was already posted and nothing has been done. Your attention on this matter would be greatly appreciated. Thank you!

by Niqgemini

Initially after the new update it was completely terrible. Key word was. Tracking the MDT system was non existent after the update. I couldn’t care any less about graphic designs and colors. The most important thing was being able to track buses,metrorails and trolley as close to real time as possible. I’ve notice things have gotten waaay better. Go Google maps and the Go MDT Transit apps are working hand and hand now. I would’ve given 5 stars, but my experience right after the update was very stressful.

by Piinky15

GOMiamiDadeTransit recently started saving my billing address at the checkout for mobile passes, but where it says “City/Town” it’s supposed to say “Apt/Suit” because if I don’t put my Apt # there it won’t let me check Out, please fix this. Also, it would be very helpful if it would save the Card information as well, that way I don’t have to keep adding it everytime I need to check out.

by 666666666656556555

I am a student who has been taking the bus to school and to work for almost one year now and I have used GOMiamiDadeTransit since then and it almost never fails. It gives accurate enough arrival times and it would get you to where you are going without a problem. It’s easy and simple to use, sometimes it fails, obviously, but for me it has been a lifesaver. I recommend it 100% if you are in the need of taking the public transportation. (In my opinion it’s better than the other fancy apps since this is one is straight to the point without complications)

by DonnaFlorida5

With GOMiamiDadeTransit, I know before I leave home whether I can take the Metrorail and be downtown on time. If I also check my map app for driving time to the Metrorail station considering current traffic, I’m all set. It has removed the stress of driving to the station and rushing to the platform and panicking when I see a train coming, “I’m going to miss it!” Now I know all about that train, and the one coming behind it is mine!

by Bad Internet

First, you didn’t give any options to transfer our favorites to the so called new app. Second, when looking up bus stops for any route, it’s not in order like it was on the old app. Third, it’s very slow keeping up with the arrival time. Forth, by the time I called about why the bus is behind, hours later, it’s posted, which means someone is not keeping up or not doing their job. If this so called agency wants to stay afloat, get it right or like in any business, time to close up shop.