Contact Smart TV Things Support

by Djitoy

I bought a brand new expensive Samsung television but they still want to squeeze more money out of me by charging a monthly fee just to use a remote control app. This is beyond ridiculous, I honestly can’t believe anyone would actually be willing to pay this fee. I don’t care about any of the other stupid “features” that the “premium” version of this app has, I just wound line to be able to use my phone as a remote but it won’t work unless I pay a monthly fee. They even expect people to pay this fee just to use the app to do the initial setup. The first thing the TV tells you to do is to download this app to setup your tv and the first thing the app does is tell you to upgrade to “Premium” which really means you have to pay for the app to work. Definitely will not be considering anymore Samsung purchases. I also tried contacting them through the “contact us “ feature of the app, that was well over a week ago and surprise surprise surprise...no response. I would give negative stars if that were an option. Still no response after multiple emails sent to “app support”. Beyond Worthless!!!!

by PDG Jr

I just figured out that these con artists keep you online with them (sending detailed info, screenshots, etc) then never get back to you. Why? They held you past the 2 day limit to cancel the paid subscription in time (day before the 3 day free trial expires and the paid subscription starts). Clever, but highly unethical - especially under Apple’s terms and conditions.

I got the 3 day free subscription just now. Tried the app on 3 different iPhones running different iOS versions. All on same WiFi as smart TV. Each recognized the TV but nothing would work. Just a spinning wheel that never stops. Total waste of time. Apple needs to verify these con apps. (I’ve forwarded all the details to Apple already).

Should have suspected something was wrong when there was no free version to test if the app really works! I canceled my subscription within 5 minutes.

The help section on the app takes me to websites of their other apps - nothing about this app. Makes sense, because this isn’t an app that works.

by Moniker 17

This app for months force closed every time I tried to open it for the first couple months I owned a Samsung TV. Then one day I decided to try it again and it took me way longer then it should to even get it to find the tv (yes my phone was connected to the same WiFi network the entire time). Once it finally found the tv I was able to connect. So after that I finally have my phone connected to the tv and I see that you have to spend 5 bucks a month to use the remote feature…. What a joke, buy a Roku tv. Comes with an easy to use remote and a phone app that isn’t garbage. Did I mention you can use everything on the Roku app for free?