Acne-Safe Status

Last Updated on 2021-08-31 by Acne Solutions NYC INC

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Common Acne-Safe Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Acne-Safe app on iOS and Android devices. Solve all Acne-Safe app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Acne-Safe iPhone Issues and Solutions

Acne-Safe iOS app crashes, not working, errors
Acne-Safe iOS app network issues
Acne-Safe on iOS has black/white screen

Acne-Safe Android App Issues and Solutions

Acne-Safe has errors/crashing/not working
Acne-Safe server network connectivity issues
Acne-Safe has black screen

Acne-Safe iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Acne-Safe app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Acne-Safe app crashes or not working on Iphone (iOS):

Close and restart the Acne-Safe app on iPhone
Update Acne-Safe app to the Latest Version for iOS
Uninstall and reinstall Acne-Safe iPhone app
Update your iPhone to the latest iOS version

Fix Acne-Safe on iPhone unable to connect to server/internet connection issues::

To resolve Acne-Safe network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Acne-Safe black/white screen (blank screen) on iPhone:

Follow the Acne-Safe iOS app troubleshooting guide Here →

Acne-Safe Android App Issues and Solutions

Fix Acne-Safe not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Acne-Safe app issues:

Force Stop the Acne-Safe App
1. On android, goto "Settings" » click Acne-Safe app. » click "Force Stop".

Update Acne-Safe to the latest version on PlayStore

Clear Acne-Safe App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Acne-Safe app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Acne-Safe.

Fix Acne-Safe unable to contact server/ Acne-Safe internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Acne-Safe » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Acne-Safe » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Acne-Safe on android.

Solve Acne-Safe black/white screens issue on Android:

Follow the Acne-Safe android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Acne Solutions NYC INC, developers of Acne-Safe.

Verified email ✔✔

E-Mail: veronica.astashonok@gmail.com

Website: 🌍 Visit Acne-Safe Website

Privacy Policy: https://docs.google.com/document/d/e/2PACX-1vRnf0gknEc-N3EkpD3DoSbDDGCz-Toircae2AV-w93E6Wh3FqOuGotcLSYuTyjPnM0W5l9f1-5xRrA1/pub

Developer: Acne Solutions NYC

About this app

Having non-comedogenic skincare, makeup, and hair products is crucial to having clear skin. Comedogenic ingredients are the ingredients that clog your pores, resulting in different types of acne. You might not even be aware that your moisturizer, foundation, or shampoo could be the reason you can’t fully get rid of acne! Our application allows you to easily check whether the product’s ingredient list contains any pore-clogging ingredients, or if the product is safe to use on acne-prone skin.