Covid SafePass app not working? crashes or has problems?

Covid SafePass Status

Covid SafePass is a powerful tool for safely storing your COVID-19 test results
- Covid-19 test passport*. It helps you stay organized and get back to life
safer.

I have a problem with Covid SafePass

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Common Covid SafePass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Covid SafePass app on iOS and Android devices. Solve all Covid SafePass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Covid SafePass iPhone Issues and Solutions

Covid SafePass iOS app crashes, not working, errors
Covid SafePass iOS app network issues
Covid SafePass on iOS has black/white screen

Covid SafePass Android App Issues and Solutions

Covid SafePass has errors/crashing/not working
Covid SafePass server network connectivity issues
Covid SafePass has black screen

Covid SafePass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Covid SafePass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Covid SafePass app crashes or not working on Iphone (iOS):

Close and restart the Covid SafePass app on iPhone
Update Covid SafePass app to the Latest Version for iOS
Uninstall and reinstall Covid SafePass iPhone app
Update your iPhone to the latest iOS version

Fix Covid SafePass on iPhone unable to connect to server/internet connection issues::

To resolve Covid SafePass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Covid SafePass black/white screen (blank screen) on iPhone:

Follow the Covid SafePass iOS app troubleshooting guide Here →

Covid SafePass Android App Issues and Solutions

Fix Covid SafePass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Covid SafePass app issues:

Force Stop the Covid SafePass App
1. On android, goto "Settings" » click Covid SafePass app. » click "Force Stop".

Update Covid SafePass to the latest version on PlayStore

Clear Covid SafePass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Covid SafePass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Covid SafePass.

Fix Covid SafePass unable to contact server/ Covid SafePass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Covid SafePass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Covid SafePass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Covid SafePass on android.

Solve Covid SafePass black/white screens issue on Android:

Follow the Covid SafePass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medek Health Systems, developers of Covid SafePass.

57.14% Contact Match

Developer: Maryland Department of Health

E-Mail: [email protected]

Website: Visit Covid SafePass Website

60.87% Contact Match

Developer: VDH

E-Mail: [email protected]

Website: Visit VDH Website

About this app

Covid SafePass is a powerful tool for safely storing your COVID-19 test results - Covid-19 test passport*. The SafePass app is to be used as a Covid-19 test passport*. Medical providers can also help identify COVID-19 testing locations and help you acquire tests for personal use. After you get tested you can upload your test result into the SafePass application securely. Medical professionals are available through SafePass giving you the ability to have your questions answered through telemedicine. It can also help locate testing sites near you and offers the option of a telemedicine visit. It is a secure, private and trusted app that uses Blockchain Technology. It helps you stay organized and get back to life safer. SafePass can be done anonymously or publicly but either way your data is protected through Blockchain, ensuring the highest level of confidentiality and accuracy. * A Covid-19 test passport is a digital or paper document showing the bearers results for a Covid-19 test that was recently taken.