FreeStyle Libre 3 app not working? crashes or has problems?

FreeStyle Libre 3 Status


I have a problem with FreeStyle Libre 3

Are you having issues? Select the issue you are having below and provide feedback to FreeStyle Libre 3.




⚠️ Most reported problems ⚠️

Connection
49.5%

Not working
35.5%

Crashes
9.1%

Something else
3.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of FreeStyle Libre 3 Problems 😠👌🔥

- Cost of the device.

- Sensor was constantly off and no way to recalibrate it.

  37 Reported Issues: 😵🆘🛟🚨📢

John Sprague
2022-12-26

My shared app not working today! Say libre Network down

Philip Chang
2022-11-24

I opened my first Libre 3 easily and used it two weeks ago. No problem. Now I tried to open my 2nd one, but it seemed stuck, I just could not open it. As I have 3 more at hand, I tried all of them but can not open any of them. I tried to have stronger people to help also tried tools with no avail. Is there a fix or am I running into a bad batch of Libre 3? Thank you for helping

Paula Appel
2022-11-23

I put in a a new sensor, scanned it and it did the count down but never showed any glucose level. I turned off my bluetooth and restarted my phone but it keeps saying alarms unavailable and they are all on. Did all the trouble shooting that waS listing but now it is not even recognizing the new sensor and all my data is gone.

Mick McClain
2022-11-20

The Libre 3 app drains the iPhone battery very quickly! Batt charge doesn’t even last a day anymore!

Gerardo Cervantes
2022-11-18

went to the doctor and he put a sensor on my arm and when we tried to activate it as a new sensor nothing happened, as if the phone was not reading it. my battery was low on my phone so we thought that might be an issue. I charged my I-phone and it still did the same. we decided to use another new sensor and it was the same result. I'm coming to the conclusion that it a phone issue, but I have tried everything that I can find online and no results. I'm going to try and use my wife's phone to activate it and see if it's my phone.

Shawn
2022-10-31

I just started using the FreeStyle 3 sensor last night I had been using the FreeStyle 2 sensor for quite some time I’m noticing a few things the readings do not seem to make it to my Log screen 📺 and also my readings seem very low as compared with using the FreeStyle 2 sensor … I had eaten a bowl of honey nut and oats with some blueberries and my blood sugar would usually have gone up a ways considering I had just eaten and it did but not by what I had expected not by a long ways so I’m puzzled with this & then after going to bed and my phone 📞 right over my bed on the headboard I had been asleep for of 30 minutes and the low blood sugar alarm 🚨 went off showing my blood sugar at 69 this doesn’t happen I’m not sure what’s happening with this new FreeStyle 3 sensor can anyone please get into touch with me I’m needing to know what’s going on with this FreeStyle 3 sensor because I am depending on this to maintain and monitor my sugar levels every day of my life … please someone help me 913.626.6650 cell number thanks

Duke Shin
2022-10-27

Hi, After changing to Libre3 from libre2, I can not use logbook while others are working. I reloaded Libre3 software but no avail.Thanks.

Showing 31-37 of 37

Have a Problem with FreeStyle Libre 3 – US? Report Issue




Common FreeStyle Libre 3 Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Abbott Labs, developers of FreeStyle Libre 3.




About this app

The FreeStyle Libre 3 app is cleared for use with the FreeStyle Libre 3 sensor. • Glucose readings are automatically sent to your smartphone every single minute. • The world’s smallest, thinnest, and most discreet sensor [1]. • The most accurate and reliable 14 day CGM [1] [2]. • Optional, real-time glucose alarms let you know the minute your glucose is too low or too high. • Glucose readings are updated 5x faster than other CGMs [3]. • Get detailed reports, including your time in range, to better understand your glucose trends and patterns. • When you connect with family members using the LibreLinkUp app [5], they see your current glucose reading, 12 hour historical glucose graph, set their own alarm notifications and receive alarms in real time [6].  For more information on how to use the FreeStyle Libre 3 Continuous Glucose Monitoring (CGM) System, refer to the User’s Manual, which can be accessed through FreeStyleLibre3 .  Download the FreeStyle Libre 3 app and talk to your doctor to learn more about the FreeStyle Libre 3 Continuous Glucose Monitoring System.  The FreeStyle Libre 3 app is intended for measuring glucose levels in people with diabetes when used with a FreeStyle Libre 3 Sensor.  The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott.  Journal of Diabetes Science and Technology. https//doi. org/10. 4] Based on the signal strength in Dexcom G6 CGM User Guide and Medtronic Guardian Connect System User Guide. 5] The LibreLinkUp app is only compatible with certain mobile devices and operating systems.  It is not compatible with FreeStyle Libre or FreeStyle Libre 2 Sensors.  You can only use the FreeStyle Libre 3 app with FreeStyle Libre 3 Sensors.  Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions. 2] Alva S, et al.  Please check for more information about device compatibility before using FreeStyleLibre3 .  Compatibility may vary between smartphones and operating systems.  Use of the LibreLinkUp app requires registration with LibreView.  To resolve any technical or Customer Service issues you are having with a FreeStyle Libre product, please contact FreeStyle Libre Customer Service directly.