WorkCare WorkMatters app not working? crashes or has problems?

WorkCare WorkMatters Status

Published by WorkCare on 2023-06-23

WorkCare provides Occupational Health Services. The WorkCare – WorkMatters
app supports COVID-19 screening and risk stratification for our clients to use
with their employees.

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Common dislikes about WorkCare WorkMatters app

- The app is not the easiest to use.

- Upgrading to the new IOS causes the app to shut down when trying to access the Daily Screening.

- The app frequently experiences issues with loading or takes a long time to load, causing frustration for users.

- The company that made the app does not seem to prioritize functionality, leading to ongoing issues for users.

Have a Problem with WorkCare WorkMatters? Report Issue

Common WorkCare WorkMatters Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WorkCare WorkMatters app on iOS and Android devices. Solve all WorkCare WorkMatters app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WorkCare WorkMatters iPhone Issues and Solutions

WorkCare WorkMatters iOS app crashes, not working, errors
WorkCare WorkMatters iOS app network issues
WorkCare WorkMatters on iOS has black/white screen

WorkCare WorkMatters Android App Issues and Solutions

WorkCare WorkMatters has errors/crashing/not working
WorkCare WorkMatters server network connectivity issues
WorkCare WorkMatters has black screen

WorkCare WorkMatters iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WorkCare WorkMatters app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WorkCare WorkMatters app crashes or not working on Iphone (iOS):

Close and restart the WorkCare WorkMatters app on iPhone
Update WorkCare WorkMatters app to the Latest Version for iOS
Uninstall and reinstall WorkCare WorkMatters iPhone app
Update your iPhone to the latest iOS version

Fix WorkCare WorkMatters on iPhone unable to connect to server/internet connection issues::

To resolve WorkCare WorkMatters network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WorkCare WorkMatters black/white screen (blank screen) on iPhone:

Follow the WorkCare WorkMatters iOS app troubleshooting guide Here →

WorkCare WorkMatters Android App Issues and Solutions

Fix WorkCare WorkMatters not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WorkCare WorkMatters app issues:

Force Stop the WorkCare WorkMatters App
1. On android, goto "Settings" » click WorkCare WorkMatters app. » click "Force Stop".

Update WorkCare WorkMatters to the latest version on PlayStore

Clear WorkCare WorkMatters App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WorkCare WorkMatters app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WorkCare WorkMatters.

Fix WorkCare WorkMatters unable to contact server/ WorkCare WorkMatters internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WorkCare WorkMatters » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WorkCare WorkMatters » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WorkCare WorkMatters on android.

Solve WorkCare WorkMatters black/white screens issue on Android:

Follow the WorkCare WorkMatters android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WorkCare, developers of WorkCare WorkMatters.

100% Contact Match

Developer: WorkCareApps

E-Mail: [email protected]

Website: Visit WorkCare WorkMatters Website

57.14% Contact Match

Developer: Concorde Health

E-Mail: [email protected]

Website: Visit Concorde Health Website

About this app

The WorkCare – WorkMatters app supports COVID-19 screening and risk stratification for our clients to use with their employees. WorkCareWorkMatters guides employees through a series of questions to either clear the individual to go to work or stay home. WorkCare provides Occupational Health Services. If an individual is directed to stay home, WorkCare clinicians (may include nurse and physician counselling) contact the employee for further screening related to COVID-19 as required by their employer.