Thank's app not working? crashes or has problems?

Thank's Status

Last Updated on 2023-09-19 by HALER GROUP

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13 User reports:
App has problems

User reports 13

⚠️ Most reported problems ⚠️

Not working

76.9%

15.4%

Crashes

7.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with Thank's? Report Issue

Common Thank's Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Thank's app on iOS and Android devices. Solve all Thank's app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Thank's iPhone Issues and Solutions

Thank's iOS app crashes, not working, errors
Thank's iOS app network issues
Thank's on iOS has black/white screen

Thank's Android App Issues and Solutions

Thank's has errors/crashing/not working
Thank's server network connectivity issues
Thank's has black screen

Thank's iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Thank's app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Thank's app crashes or not working on Iphone (iOS):

Close and restart the Thank's app on iPhone
Update Thank's app to the Latest Version for iOS
Uninstall and reinstall Thank's iPhone app
Update your iPhone to the latest iOS version

Fix Thank's on iPhone unable to connect to server/internet connection issues::

To resolve Thank's network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Thank's black/white screen (blank screen) on iPhone:

Follow the Thank's iOS app troubleshooting guide Here →

Thank's Android App Issues and Solutions

Fix Thank's not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Thank's app issues:

Force Stop the Thank's App
1. On android, goto "Settings" » click Thank's app. » click "Force Stop".

Update Thank's to the latest version on PlayStore

Clear Thank's App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Thank's app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Thank's.

Fix Thank's unable to contact server/ Thank's internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Thank's » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Thank's » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thank's on android.

Solve Thank's black/white screens issue on Android:

Follow the Thank's android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HALER GROUP, developers of Thank's.

About this app

It allows you to connect your health records using the body fat scale to Apple Health, where BMI, weight, height, fat percentage, and more can be found in Apple Health's body measurements, giving you a clear and comprehensive picture of your health. Thanks allows you to control different Thank's brand smart devices anytime and anywhere you want. Start using it now and feel the intelligence, convenience and joy. Thank's app has integrated with HealthKit. You'll need to enable health privacy permissions for Thank's app.