Contact VIRMEE

Contact VIRMEE Support

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About: Virmee is an app that works with smart watches to help users manage their
health. It can record the heart rate, blood oxygen, weight, arrhythmia
detection, pressure value, exercise, and sleep data collected by the watch, and
perform weekly and monthly statistics.



How to Contact VIRMEE Customer Service/Support

VIRMEE Contact Information

Listed below are our top recommendations on how to get in contact with VIRMEE. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact VIRMEE. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen VanTop Technology & Innovation Co., Ltd.



Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: Mariana Trading Inc.

E-Mail: [email protected]

Website: Visit VIRMEE Website








Reported Issues: 18 Comments

4.6 out of 5

By Andrew Jackson

6 months ago

Hi I am trying to get the watch app back installed on my android phone but it's no longer available in the play store.but app is still available for iPad why is that what happened bring it back fir android.

By Mark Przepiorski

7 months ago

Every time I open the Virmee app or change screens within the app, I am now getting "Cannot connect with the server" message. It takes quite some time to load any info from the watch also.

By Diane Logan

10 months ago

I have the virmee vt3 lite and I lost my charger and I am needing a replacement..where do I get a replacement or interchange that will work with my watch ....could you give me a number to get find another charger

By laura clark

1 year ago

yes i need somebody to contact me asap ive looked n looked i dont know how to get ahold of you all i bought a vt3 smart watch and i had it laying on my kitchen table and the whole face was cracked when i got up the next morning i would like to get another one but im scared the other one will crack while im wearing it i havent had it not even a month yet can you guys replace it for me???

By AJ

1 year ago

Touch screen or working properly

By Michael Lombardo

1 year ago

I have a Virmee vt3 lite with a black screen. Nothing I do turns on the screen. I try updating the firmware but it gets stuck at 10%. I don't know if it's the battery. I can't seem to find out how to take it out, if that's even possible. Thank you for act help. Mike

By Sandy Bryan

1 year ago

I lost my charger for my Virmee FT3 plus and cannot find a replacement

By Peggy annette

2 years ago

Delete account permanently

By Donnie Montgomery

2 years ago

My heartbeats were showing on the watch face, but now does not. Also cannot get the weather as well as other apps. Read the manual, watched YouTube video but no answers. HELP!

By Gerald Kennedy

2 years ago

I just received my watch. When I turned it on I accidentally pressed Chinese as my language. I need English. How do I do that? Thanks

By Crystal Michelle Pennon

2 years ago

I purchase the VT3 back in October. It began giving a “Invalid Data” Notification after my walks. It works fine otherwise. But it is not able to keep track of my walks since April. I’ve tried unbinding the watch and re-binding and I still get the same issue. How do I fix this? Crystal Pennon

By Dennis D Hancock

3 years ago

I added an app to notifications and now want to just remove that one app because it's becoming annoying on my watch. I seem to not find the instructions on how to do so. Thanks for a quick response

By Billie McInturff

3 years ago

I have a Gearfly vg3. I do not know ANYTHING about these watches. I can charge it, but I can't set the time. Where can I find very specific details on how to operate this watch? I want it to check my heart, blood pressure, oxygen level, stress level, and sleep information.

By Ed Pielin

3 years ago

Like the watch.but I only got one band.why was that.

By Linda Tisza

3 years ago

Received my VIRMEE tempo VT3 around Christmas. The step counting is not accurate. Do the same walk every day and count 5400 each walk. Now I am getting 2600 to 4100. Why am I getting this inaccurate count and what can I do. Not satisfied with this what this watch is doing. Please let me know.

By JGD1950


Latest firmware update issue

I need to say I have the watch and Ap for the last year with great results. But with that in mind I need add that the latest firmware has issues. Once the firmware was uploaded to the watch my daily step count has been cut in half with basically no change in my daily routine.



By lglogan


No detailed instructions

I wish there detailed instructions on how to get to places to turn things on and off. AND a place where you can contact someone for help. I have a very small wrist and the band is too big, but I can’t find anywhere I can order a smaller band. I would also like to have a spare charger cable, but there again there is no place to order one. Otherwise, I love the watch. Great price and it has all the things I wish to track. The reasons above are why I am only giving it 3 star



By nursepamsd


Forced to decrease my rating

Once again this app has stopped working for the sleep portion. It absolutely will not capture your pre-midnight sleep if you wake up over the midnight hour for even five minutes. I use it for steps and walking. I also track my cardiac health. However I am beginning to lose faith in the overall accuracy of the app simply because of the sleep feature’s continued glitches




Have a Problem with VIRMEE? Report Issue

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Why should I report an Issue with VIRMEE?

  1. Pulling issues faced by users like you is a good way to draw attention of VIRMEE to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a VIRMEE customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VIRMEE.


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