Contact TINWOO Support
Company Name: 开才 周
About: This app is designed to support TINWOO smart band and smart watch.
TINWOO smart
band and smart watch can track all-day activity, exercise, sleep, resting heart
rate and exercise heart rate.
TINWOO Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: develop@shirajo.com
Website: 🌍 Visit TINWOO Website
Privacy Policy: http://www.shirajo.com/privacy/tinwoo-privacy-policy.html
Developer: CT App Team
7 Most reported problems 😔💔
I cannot connect Bluetooth and set right time on my Tinwoo smart V19.
It's 1 degree Fahrenheit outside but the watch says 42. How do I fix this? Most of the other notifications seem to be working fine.
app is don't work after installation on the phone
hOW DO i PORT MY NUMBER THIS IS KIND OF UPSETTING FOR REALLY GRIPPING A IDIOT ITEM FROM YOU.....
Sleep tracking limited to night time
by Nessalynn77
I purchased the watch mainly for health tracking including sleep tracking. I sleep from 6 pm to 2 am because of my work schedule. For some reason the sleep tracking only starts at 8 pm. Do you realize people have all sorts of sleep schedules??? Some people work all night and sleep in the day. You should at least allow people to set the parameters of their “night” time.
Notifications and messages don’t work.
by MaterKee
Watch doesn’t receive any text message notifications. I have tried everything they recommend. Needs work. Need a major update to fix text notifications or the watch is basically pointless.
Not so smart watch and app
by Xlrting
For the price the smart watch is okay but the smart features are not too smart. I’ve contacted support many times over two months. They always respond but never fix the problem even with latest update last week.
My primary problem is the weather function is completely inaccurate. The watch gets the data from my phone app. Even though the phone app knows my exact location, the weather is wrong. I’ve asked several times how they retrieve weather data (which source) but no specifics are offered.
The sleep tracking also isn’t very accurate. It thinks I’m sleeping even when I’m sitting in bed and get up and walk around.
Heart rate tracking seems good.
Steps tracking is in the right ball park when compared to the iPhone tracker. Hard to confirm accuracy.
Phone call notifications are helpful especially when my phone is on vibrate. All Other notifications for iMessage, news alerts, etc not as helpful because it’s all or nothing. You either turn on all alerts so watch is buzzing constantly or no alerts.
Have a Problem with TINWOO? Report Issue
Why should I report an Issue with TINWOO?
- Pulling issues faced by users like you is a good way to draw attention of TINWOO to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TINWOO customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TINWOO.
