MassMutual Reviews

I wish I can able to add more than one person in MassMutual . We are 4 family members and I would like to keep track on all 4 members life Insurance policy’s. Please make it happen where I can see all 4 of us life insurance policy. Please allow to add more than one person insurance policy. Thank you.

This is very well designed and organized app. It has all the relevant information I need. Keep up the great work!

Making payments is way too difficult. One insurance policy doesn’t allow payments online while them another policy just returns an error anytime I try to submit a payment from my bank. This has been a problem for a long time even before the latest version of MassMutual. The fact that I have to make payments via phone or mail is ridiculous.

Went to pay my premium on app as I have always done. Option to do so wasn’t there anymore and it said that I did not have any payments due at this time…which was clearly false. What’s the point of MassMutual if you can’t make a payment? Had to log in via website and re enter all my info. No sense.

Not a fan at all with this new app...difficult to access, difficult to move through, I tap to go back and forth..nothing.
And another thing, add a nickname to submit a review... try again, that one is taken 9 x ? Very user unfriendly.
There is no way 2 of those nicknames were taken..

MassMutual is easy to use and quick. Thank you!

“Account information not available at this time.”

“Sorry, we encountered a problem.”

I’ve experienced constant problems, both with MassMutual and it’s ability to link to others like Mint. It’s also puzzling why this app has so many different apps.

I would like the ability to change payment accounts for annuities and National Financial Services.

Always says “service unavailable” and occasionally when I do get in, MassMutual has zero features and is completely useless. The old app wasn’t great either but at least it was functional. A waste of space.

My life insurance (but not my disability Insurance) policy was transitioned to their new Coverpath platform without any information sent to me about this change. Now I can no longer pay my bill online and I cannot see my previously selected beneficiaries.

Still cannot access account info. Initial login screen brings me to another login screen that does not work. Frustrating!!!

I have tried repeatedly without success to log in. It just spins and spins and spins and then asks you to log in again as if nothing ever happened.

I have electronic automatic payments on my policies and it didn’t work so I now have a late due payment on my record.

New version is totally jacked up for iPhones

Unable to access my account. Policy not showing after making payment. Keeps asking me to allow them to text me a code. I did this multiple times.