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3 Most reported problems 😔💔

4.7 out of 5

Can’t print anymore!!

2022-06-05

by VJay2949392@2

I was able to print just fine the first few weeks then it suddenly would not allow me to print anything anymore. My husband is the only one that can print stuff. I deleted the app and redownloaded I’m hopes it was a glitch or something and after authenticating and doing all the steps I can am unabl... Show more

Tried and failed

2022-06-12

by Badkitty_

Tried to connect my Brother HL –2170W. It asked for local network access and I gave it. When it tried to scan for the printer that is on the same network, it gave up and couldn’t find it. I then manually enter the IP address which I had just verified by going to it and verifying that the printer wa... Show more

Cumbersome application.

2022-06-19

by A Worthwhile Read

While I’m sure the intent is to make life easier through propriety applications and proprietary file services - I don’t want to have to use your app for standard actions like scanning and I really don’t like how hard it is to avoid your services for the resulting files.


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Why should I report an Issue with Brother Mobile Connect?

  1. Pulling issues faced by users like you is a good way to draw attention of Brother Mobile Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Brother Mobile Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Brother Mobile Connect.


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