JLab Sound Status

App keeps crashing.

app does not work. says "Please connect the device in settings" the ear buds work great but the app does not. WHY NOT FIX THIS???

jlab sound does not work with my Iphone SE iOS 16.6. JLab GO Air Sport earblugs paired and working fine. JLab Sound app is just gives just message "Please connect the device in Setting"

When I go to the app to try to modify a setting I repeatedlyy get a message that says "connec devise in setting". The device is connected. I can't make any adjustments and I only get sound out of the right earbud.

Same problem as everyone else. Just bought these ten minutes ago. Thankfully I wasn't far from the store. Exchanging now for the Anker Soundcore set.

The app has worked fine for me except it won’t let me update ever

Why are there no solutions on here!? The app is saying please connect they are and its still saying it. I've tried all the crap they told you to do below but nothing works! JLAB WTF

Jlab sound app not working. It says to connect the device in settings (I have an iphone) The ear buds are paired and working. Just not the app. Jerry

Sound app won't work and crashes. Many comments here say the same over several months. Are you fixing this?

I can not connect my headphones in the app. What to do...

Trying to customize sound in app and it's saying connect device in settings it's connected to phone already but won't show up on app so idk what's going on but I need to fix the sound or it's gonna drive me crazy please help

I just got these new JLab earbuds, got the app and the app starts loading then it crashes, idk what to do.

The app does not work, gets to loading and crashes. This makes the product useless. For sure I would advise people to avoid this product

When I get into the app my earbuds are connected to my device and everything but the app keeps telling me to "please connect the device in settings." I've tried restarting my phone, forgetting the device and reconnecting, pairing the earbuds to eachother even though they already were, deleting the app. everything.

App will not open just keeps crashing 😒

Since. As reported by many others, app crashes. Will not open. When will this be addressed?

Ever since updating to Android 12 in Aug 2022, the app crashes while opening. Tried uninstalling and reinstalling but it's still crashes.

I've been trying for months like 3 actually and I still haven't gotten to use my earbuds because I have to adjust it before I can use it because of my hearing is there another appi can use with these or can I exchange them for something else ill buy scukkcandy they work good if I can trade for a computer mouse or keyboard or something

App crashes while trying to open. Problem started after updating on 1 Aug 2022. Earbuds working great but app is unavailable for use Cause of the constant crashing.

JLab Epic Air automatically and repeatedly pauses when in direct sunlight. Heat from sunlight triggers the pause function on the earbud. Using the app to turn off the autoplay/pause sensors makes no difference.

It's fail

The app works with my new Epic Air ANC except updates. This is my second pair (first still in use). First pair updated as expected. 2nd pair opens a dialog with "Bin file invalid" message.

App not working. Will not update. Have to pair earbuds separately every time upon use.

I have received four replacement Epic Air Sport ANC True Wireless earbuds . I requested that they test the Earbuds before they send them to me. I noticed the seal on the box hadn’t been broken so I know that the Earbuds hadn’t been tested. Here’s the problem that I discovered with the CONTROLS; the Right Earbud, the 2 tap for PAUSE/ PLAY is defective. That control only increases the volume. The 3 tap on Right Earbud for EQ CHANGE does not work. On the Left Earbud the Double Tap and the Triple Tap are defective and don’t work. The only controls that work are: Right Ear, VOLUME UP; Left Ear, VOLUME DOWN; Right Ear, TRACK FOWARD; Left Ear, Be Aware/ ANC ON/ ANC OFF; Left or Right Ear, ANSWER. It seem like only the SINGLE TAP functions are the only functions that work on the Left and Right Earbud. The Double and Triple tap functions do not work on either Earbud. Please let me know what you plan on doing. I’m not sure I would like to have this product now that I’ve received four defective products. I’m requested a refund but customer service says they can only replace the Earbuds.