Introducing the new Steak ’n Shake Rewards Club where members earn tasty deals
all year long! Perks include: • FREE Specialty Milkshake with your first
purchase (for new club members) • Get a $5 Reward every time you reach 50
points • Order and pay through the app • Refer friends for bon...
I just walked out of Steak & Shake very unhappy again. Walked in at at 7:55pm stood waiting to be seated for over 6 minutes, in a restaurant with 3 tables in use. There were 7 dirty booths and 6 dirty tables at that time. The waitress was taking an order and visiting with a family of 6 for approximately 10 minutes. The hostess finally escorted me to a table. I asked for a booth as several were empty. She curtly took me to a booth that had been cleared but not wiped down.(not one of the dirty ones I had counted). She got my drink order asked if I was ready to order, I wasn’t. She brought my drink and I ordered at 8:20. Food came at 8:40, 2 more tables occupied. My chilli and fries were lukewarm. Never checked on me after food delivery. The same tables and booths remained dirty. 3 customers came in while I was there. 2 seated themselves and 1 waited and finally asked where he should sit after getting his own menu. I finished and went to the cash register at 9:00 and waited about 5 minutes to be checked out. Steak & Shake is a place that has been our family favorite for 2 generations. Love the food. But the Vincennes restaurant is not up to Steak & Shake reputation for service and food quality.
Went to Steak n Shake and one waitress was the cook as well as our waitress. Our fries were cold, asked for hot fries. Twenty minutes later we got hot soggy fries. Plus she got my order wrong. My hubby wanted us to bring back a steak burger for him as well. We decided to go to a different Steak n Shake from having had a bad experience where we originally had gone. I walked in, waited ten minutes while a heavy set manager was on her phone. She finally came up to the register and waited on someone else ahead of me. I didn’t say anything. Meanwhile a gentleman was paying his bill and he said to the cash register gal “is that the manager in the black with the tattoos “? The gal said yes and he said he wanted to file a complaint. He told her that this lady (me) stood there ten minutes before she got off her phone and then she waited on other people before me”. He said he wanted this noted. We eat at Steak n Shake a lot. I never have had two miserable, bad experiences at two different Steak n Shakes in all my life. It’s really gone down hill from the good old days. WHY???
My family loves steak and Shake. We go to the one in our town Muncie Indiana. Every time I go there esp in the drive thru 20 min waits, I ordered a bowl of chili they brought me half a bowl with basically only broth told me that is all they had no offer of another side or my money or nothing. I got my kid a 4for$4 combo one time, no cookie they are out can’t do anything for me after a 25 minute wait. Another time, $40 order got someone else’s $12 order had to come back all the way across town and they give me the original order that had been sitting there since I left with the wrong order ice cold no offer to fix. But this time is the final straw I order some food on app it takes my order and my money I get to restaurant they tell me they are closed busted water mane they can’t give my food, nor my money and told me to call corporate. When I asked for the number they can’t get it for me and told me it is on the app. I have been searching for this number on the app for 20 minutes. It is not on the app!!!
Many missing options.
As I was sitting in the restaurant waiting to get served after waiting 15 minutes to get seated I decided to see if maybe I could order online quicker than getting a waitress. I had the order all ready to go when she finally arrived to take our order. The reason I hadn’t submitted it was I could not find any way to upgrade my fries with my order to a large order. I decided to just add a side of French fries however I couldn’t find that option anywhere on the menu. Same thing with onion rings. The other thing is that there is no flow to the ordering. You can’t tell what the main menu page is so if you click the double arrow one too many times it takes you back the select location page. Make a drop down menu that has all of the categories and easy to know how to go back and forth. And fix your restaurants and get them to start managing the floor and customers better.
Remarkable support for an ok app
My first time using this app was a frustrating experience. Make sure you CHECK to see if a particular location is listed, because oddly not every SnS is equipped to take online orders. Long story short, I ended up wasting a buncha my time going far outta my way for a meal I ordered because of this. Naturally, I posted a negative review to vent my irritation. When the app asked if I “loved” it and I answered no, it asked me to fill out a basic form to explain my grievance. The customer service for this app really impressed me. A real person (Jeremy) responded to my message and sent me technical advice to address the issue. When I didn’t follow up, he did and asked if i was still having problems. I still don’t know if I “love” the app, but I’m much more willing to give it more of a chance now.
Update: Steak ‘n Shake fixed my issue and added my balance to the new app. I do like getting the rewards for eating there. I would prefer if I did not have to add to my balance but to just pay directly from my checking account while still getting reward points. Loved the old app. Never had any trouble with it. When the switched to the new app, my balance on the old app never transferred over. I sent an email but so far no response. I feel ripped off. I love Steak n Shake but.......
why.... seriously why would you make an option to order food online if you can’t order the full menu? the settings of this app do not allow you to properly upgrade your sides. I worked at steak ‘n shake for a very long time so I know how the ordering system that employees use work. this is noooottthing like it. I tried to switch my “small fries” to “large cheese fries” but there is only an option to make them “small cheese fries”. same goes for every other side on the menu. just absolutely stupid that you wouldn’t make the same options available to order food online as you would get ordering in person. pretty sure this is designed to make naive people pay more money if they order for themselves on the app. if I wanted to actually get my large cheese fries with my sandwich, I would have to order them separately instead of as a meal, which would cost me a lot more.
Was good until things started disappearing from the menu
When I first got the app I loved it and I used it a lot. I ordered ahead of time all the time. But then the footlong disappeared from the menu. I know that they still have the footlong though, they wouldn’t just get rid of that. That’s only the start. What appeared in its place is the classic steak frank. You know the small wimpy one. And I was trying to find a similarity between the two and what do you know it looks like the exact same picture (orders the same way too) but the price for one of them is higher than the other. Fix the picture cause I don’t wanna risk paying more for a small hotdog for the chance it’s the footlong...
Loses orders and points
This app has potential. But way too many flaws. I tried to place an order online. The locations are listed randomly, and you can’t search and the location list jumps frequently and randomly when you try to scroll. I placed an entire large order, but an error message kept saying it couldn’t charge my card. Then, for some reason the app refreshed itself, I lost the order from multiple people before I could write it down. When I went to look at my money balance and figure out the card issue, my account was less the $5 in reward money I had already earned. Apparently it was applied to the order that cancelled and not put back into my account. The basic functionality of the account is fine, the ordering ahead is total crap.
Pretty much about done with Steak n Shake
Use to love this company, stopped many times especially when traveling out of town going through Weaverville and Myrtle Beach, but the Weaverville store and the new store they built near our home at Pinnacle in Bristol has shown this company gone down hill in big way, and when I’ve called to voice concern there was none shown nothing done or any compensation offered for the mistakes. This App we weren’t shown or helped to use, I know I had a credit of over $2 on it that disappeared with no explanation as to why, then twice I’ve been to store and paid for product and gotten no credit through the app when I asked the second time before I paid the girl said oh well you needed to tell me before etc etc ...bs she could have easily redone order....
Great App... minus the Happy Hour shakes & menu
This is a great app; I love the payment system; I love the Rewards Points counter & screen are great... and much more. However, the app is lacking, and DESPERATELY needs a separate page that features photos of EVERY shake they offer (I’m confused why they haven’t already dedicated a feature page to their shakes... AND ALSO, it is impossible to purchase “Happy Hour” shakes because they only charge you full price. Like I said, it’s a great app... minus those two things that I’m confused why they haven’t fixed or programmed in... especially making a feature page for all their shakes.
Works but would be better if people can get the order right
Well. The app works like it should. However the location in Edwardsville Illinois is much to be desired. I placed a simple order for two shooter meals. First the app said pick up time was for 11:05 am. When I arrived at 11:10 I was told it would be another 10 to 15 min. At that time they started cooking our order. When I got home with my order. The entire order was wrong. Cheese on burgers that were ordered with. I cheese. Missing fries, no sauce on the shooters. These people want $15 an hour pay but they can't get a simple order correct that was even printed out in detail for them. Shame on them. Maybe they should be cleaning bathrooms instead of preparing meals. But they may be to difficult for them also.
Cannot link to credit card :(
Go the new Steak ‘n Shake app. The interface is a cool upgrade, but on the downside, you are unable to link a credit card to the app. Rather, you have to “load up” funds ahead of time by purchasing a gift card or electronic gift card. More of a hassle to predict how much you are going to spend on a meal than simply paying with a credit card at the time of purchase. Please bring this “link to credit card” feature back to this new version of the app! I used the old app religiously for over 2 years and it worked great and was *super* easy. While I like the new look of things, the reduced functionality has led me to not even use it. Wish they wouldn’t have changed something that wasn’t broke.
I downloaded the SnS app and put $50 on my account. After using the app only twice I still have over $34 in my account. The last time I went to SnS they would not accept my card. I had to pay cash for my meal. They claim there were charge backs on my account. Upon contacting them they said said they would check into it. The next response I received from them stated it went into arbitration of my dispute and I lost. Again first of all I know nothing about any arbitration so what are they talking about? To have any sort of arbitration shouldn’t I have been notified and had some sort of representation? No wonder the majority of SnS have closed up across the country. As much as I love SNS I will never set foot in another SnS to eat another meal.
Can’t upload gift cards
The app is no longer allowing gift cards to be uploaded, so if you want to order ahead or use the app even in store, one cannot use gift cards. I’ve never had a restaurant with online ordering that does not allow gift cards. Steak and shake restaurants have the worst customer service in the industry. The redeeming quality is the food is decent, and the app and rewards and gift cards always worked seemlessly together. I still don’t eat there as often as we used to because I don’t have the patience to sit in a 30 minute line (the average wait time at our local Steak N Shake with just one car ahead in the drive through), but if this gift card issue isn’t resolved, I won’t eat there at all.
No. Steak 'n Shake Rewards Club does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 22,107 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Steak 'n Shake Rewards Club Is 13.4/100.
No. Steak 'n Shake Rewards Club does not seem legit based on our analysis. This conclusion was arrived at by running over 22,107 Steak 'n Shake Rewards Club User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Steak 'n Shake Rewards Club Is 13.4/100.
Steak 'n Shake Rewards Club works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: