Steak 'n Shake Rewards Club Reviews

by Mo M V

I tried to place an order for pickup and redeem reward. I get “$7 minimum for delivery” EVEN THO IT’S NOT DELIVERY.

I tried for 5 minutes, no luck. Fine, terrible app, but I’ll go through the drive through to redeem my reward instead. I get there, click “redeem” on the reward and it TELLS ME I CANT USE A REWARD FOR 3 HOURS EVEN THOUGH I NEVER USED MY REWARD. I was so mad I just drove off. Absolute garbage app where literally nothing works, they somehow managed to get WORSE with update. Wasted over an hour of my time and gas. Never coming back, deleting SteaknShakeRewardsClub . Absolutely infuriating at how lazy the developers were, and I would know, I’m in the business and also use all the other food apps. One of the absolute worst, can’t believe they paid the developers to deliver this trash.

by Crose 2525

My family loves steak and Shake. We go to the one in our town Muncie Indiana. Every time I go there esp in the drive thru 20 min waits, I ordered a bowl of chili they brought me half a bowl with basically only broth told me that is all they had no offer of another side or my money or nothing. I got my kid a 4for$4 combo one time, no cookie they are out can’t do anything for me after a 25 minute wait. Another time, $40 order got someone else’s $12 order had to come back all the way across town and they give me the original order that had been sitting there since I left with the wrong order ice cold no offer to fix. But this time is the final straw I order some food on app it takes my order and my money I get to restaurant they tell me they are closed busted water mane they can’t give my food, nor my money and told me to call corporate. When I asked for the number they can’t get it for me and told me it is on SteaknShakeRewardsClub . I have been searching for this number on SteaknShakeRewardsClub for 20 minutes. It is not on SteaknShakeRewardsClub !!!

by Nick Gilhaus

The added online ordering lacks toppings that can be ordered at the restaurant, making it a less than useful addition. What used to take a single scan now takes multiple scans at the register. My attempts to use the new app have more often than not, ended in failure. Whether this is due to changes in procedure that the store employees don’t know or is an issue with SteaknShakeRewardsClub itself doesn’t matter. The food is great, but SteaknShakeRewardsClub is a terrible experience.

Another attempt to use SteaknShakeRewardsClub. Deducted from my gift card nicely. Too bad it didn’t go through at the store. Points expire now too but not stated anywhere I’ve found. Avoid using this application for gift cards. Chances are good that it won’t work.

by Garlar4

Well. SteaknShakeRewardsClub works like it should. However the location in Edwardsville Illinois is much to be desired. I placed a simple order for two shooter meals. First SteaknShakeRewardsClub said pick up time was for 11:05 am. When I arrived at 11:10 I was told it would be another 10 to 15 min. At that time they started cooking our order. When I got home with my order. The entire order was wrong. Cheese on burgers that were ordered with. I cheese. Missing fries, no sauce on the shooters. These people want $15 an hour pay but they can't get a simple order correct that was even printed out in detail for them. Shame on them. Maybe they should be cleaning bathrooms instead of preparing meals. But they may be to difficult for them also.

by Dcline414

The old app just worked. Gift cards, saved payments, earning points, everything with a single beep of the reader. It was beautiful. This was my first experience with the new app. You can’t use gift cards. We ordered at the kiosk and couldn’t scan SteaknShakeRewardsClub . So I ordered in SteaknShakeRewardsClub and couldn’t pay with gift cards because it said they were for dine-in only (we were trying to dine in). It took FORTY MINUTES for the manager to key the order manually and type both gift cards in by hand… and then I didn’t get points. I have a balance on the gift card and will NOT be back to use it. The people are great, and saints for putting up with such a broken system, but it is not a functional dining experience because SteaknShakeRewardsClub and ordering system are so hopelessly beyond dysfunctional. Get rid of SteaknShakeRewardsClub and go back to handwritten orders if you can’t make it work!

by Skcheer

why.... seriously why would you make an option to order food online if you can’t order the full menu? the settings of SteaknShakeRewardsClub do not allow you to properly upgrade your sides. I worked at steak ‘n shake for a very long time so I know how the ordering system that employees use work. this is noooottthing like it. I tried to switch my “small fries” to “large cheese fries” but there is only an option to make them “small cheese fries”. same goes for every other side on the menu. just absolutely stupid that you wouldn’t make the same options available to order food online as you would get ordering in person. pretty sure this is designed to make naive people pay more money if they order for themselves on SteaknShakeRewardsClub . if I wanted to actually get my large cheese fries with my sandwich, I would have to order them separately instead of as a meal, which would cost me a lot more.

by Domestically Disappointed

I am so greatly disappointed in the new app! First of all, I cannot even place an in app order because the ordering feature cannot find any Steak’ N Shake store’s in Kansas City! Really? I can make my nearest store in Liberty my “favorite” store, but it cannot locate one in the “order” function. Also, I like that it use to be able to use my credit/debit card directly for every purchase. All I ever had to do was just scan and go. Awesome! But not now. Nope, now I have to load a virtual gift card! I do NOT like that! I so very much miss being able to go in my app (while I’m at home in bed), order my husband’s (who does work the night shift) favorite meal and just be able to tell him to stop in the drive thru and say there’s an order, and it’s paid for and waiting on him!! I’ve deleted this twice and re-installed it, but still no luck!

by Shocalot

Use to love this company, stopped many times especially when traveling out of town going through Weaverville and Myrtle Beach, but the Weaverville store and the new store they built near our home at Pinnacle in Bristol has shown this company gone down hill in big way, and when I’ve called to voice concern there was none shown nothing done or any compensation offered for the mistakes. SteaknShakeRewardsClub we weren’t shown or helped to use, I know I had a credit of over $2 on it that disappeared with no explanation as to why, then twice I’ve been to store and paid for product and gotten no credit through SteaknShakeRewardsClub when I asked the second time before I paid the girl said oh well you needed to tell me before etc etc ...bs she could have easily redone order....

by Islandboy61991

I Have tried to order multiple times on SteaknShakeRewardsClub and went to check out with a gift card and when I go to submit the order it says sorry something went wrong. I also tried to order milkshakes for delivery with my gift card online and when I clicked to submit the order it says “ Something Is Wrong We're sorry. The gift card number you entered is either invalid or restricted to dine-in purchases only.” My gift cards are not invalid as the guy at the window the other day swiped them and had no issues swiping it to pay. I have never heard of a gift card that’s not able to be used for a mobile order before.

Not sure why I can’t seem to place any mobile or online orders and pay with either of my gift cards but it’s very stressful when I am at the restaurant and unable to place the order to do curbside and have to wait in the drive through. The old app used to work way better.

by SteveIsThisNicTaken

As I was sitting in the restaurant waiting to get served after waiting 15 minutes to get seated I decided to see if maybe I could order online quicker than getting a waitress. I had the order all ready to go when she finally arrived to take our order. The reason I hadn’t submitted it was I could not find any way to upgrade my fries with my order to a large order. I decided to just add a side of French fries however I couldn’t find that option anywhere on the menu. Same thing with onion rings. The other thing is that there is no flow to the ordering. You can’t tell what the main menu page is so if you click the double arrow one too many times it takes you back the select location page. Make a drop down menu that has all of the categories and easy to know how to go back and forth. And fix your restaurants and get them to start managing the floor and customers better.

by CG63069

I have used SteaknShakeRewardsClub once. My first issue was that despite having loaded my gift cards to my account, I could not choose them for payment on my app order. The only option was to pay by credit card. Since happy hour was about to end within 10 minutes and the drive through line was several cars long, I gave up on the gift cards and entered my credit card and hit pay $26. The next screen thanked me for my order and showed an order total of $38, an increase of $12 over the price shown on the payment screen. I placed the order and paid at 4:52, still well within the happy hour timeframe, but it took away all 6 of my happy hour shakes and increased the cost to full price after I hit pay. It was quite an ordeal to get it straightened out at the window.

by EZE Ruthless

Are you serious with SteaknShakeRewardsClub? Bad enough that you have one of the truly dumbest features I have ever seen in a restaurant app (i.e., forcing us to purchase a GIFT CARD instead of letting people load a credit card and purchase straightaway), but you’ve also made it impossible for people to skip adding a side?? Lol, it would be funny if it wasn’t such an amateurish attempt to bilk another few cents out of your paying customers during this ridiculously tough time.

Hey, I still really like Steak n Shake’s food. And I will continue to go there sometimes, but not nearly as often as I would if you simply had a functional, respectful app. There are just way too many other burger choices out there for us to put up with blatant disregard for customer wishes.

by Hugehill13

SteaknShakeRewardsClub has potential. But way too many flaws.

I tried to place an order online. The locations are listed randomly, and you can’t search and the location list jumps frequently and randomly when you try to scroll. I placed an entire large order, but an error message kept saying it couldn’t charge my card. Then, for some reason SteaknShakeRewardsClub refreshed itself, I lost the order from multiple people before I could write it down. When I went to look at my money balance and figure out the card issue, my account was less the $5 in reward money I had already earned. Apparently it was applied to the order that cancelled and not put back into my account. The basic functionality of the account is fine, the ordering ahead is total crap.

by Dee Danglesz

The choices made by Steak n Shake for their app are odd.

You can load a prepaid digital card, but not for less than $25.

You can’t use your balance to pay for orders on SteaknShakeRewardsClub , and have to use your credit card if you want to order ahead. The only way to use the digital balance is by having a cashier scan it in-person, making me question why this is even included in SteaknShakeRewardsClub at all.

The menu availability on SteaknShakeRewardsClub is gimped. You canes order individual sandwiches. If you want a steakburger or chicken sandwich, or even chicken fingers, you can only order them as part of a meal with a side and drink.

I would love to understand the logic behind these bizarre choices, as other fast food apps from their competitors (McDonalds, Sonic, Burger King, Wendys, ect) all let you order individual items snd don’t include a predatory, misleading “digital card” system that you cannot even use to pay with.

by Retrozetti

This is a great app; I love the payment system; I love the Rewards Points counter & screen are great... and much more.

However, SteaknShakeRewardsClub is lacking, and DESPERATELY needs a separate page that features photos of EVERY shake they offer (I’m confused why they haven’t already dedicated a feature page to their shakes... AND ALSO, it is impossible to purchase “Happy Hour” shakes because they only charge you full price.

Like I said, it’s a great app... minus those two things that I’m confused why they haven’t fixed or programmed in... especially making a feature page for all their shakes.

by Merk44

When I first got SteaknShakeRewardsClub I loved it and I used it a lot. I ordered ahead of time all the time. But then the footlong disappeared from the menu. I know that they still have the footlong though, they wouldn’t just get rid of that. That’s only the start. What appeared in its place is the classic steak frank. You know the small wimpy one. And I was trying to find a similarity between the two and what do you know it looks like the exact same picture (orders the same way too) but the price for one of them is higher than the other. Fix the picture cause I don’t wanna risk paying more for a small hotdog for the chance it’s the footlong...

by *shruggie*

My first time using SteaknShakeRewardsClub was a frustrating experience. Make sure you CHECK to see if a particular location is listed, because oddly not every SnS is equipped to take online orders. Long story short, I ended up wasting a buncha my time going far outta my way for a meal I ordered because of this. Naturally, I posted a negative review to vent my irritation. When SteaknShakeRewardsClub asked if I “loved” it and I answered no, it asked me to fill out a basic form to explain my grievance. The customer service for SteaknShakeRewardsClub really impressed me. A real person (Jeremy) responded to my message and sent me technical advice to address the issue. When I didn’t follow up, he did and asked if i was still having problems. I still don’t know if I “love” SteaknShakeRewardsClub , but I’m much more willing to give it more of a chance now.

by Wndrgrl

Update: Steak ‘n Shake fixed my issue and added my balance to the new app. I do like getting the rewards for eating there. I would prefer if I did not have to add to my balance but to just pay directly from my checking account while still getting reward points.

Loved the old app. Never had any trouble with it. When the switched to the new app, my balance on the old app never transferred over. I sent an email but so far no response. I feel ripped off. I love Steak n Shake but.......

by 3bigsaints

SteaknShakeRewardsClub layout itself is great. Very user friendly. The only 2 complaints I have are the re-load amount which is a minimum of $25 should be lowered to$10. When I spoke to customer service they said that is the typical price for 2 people. I usually order for one person and might have $4.00 left on my account and want to add only $10, but it doesn’t let me. The other complaint is the same as another person mentioned, please scan my phone while I am holding it. I have actually had my phone dropped from another fast food chain and they cracked my screen. They paid for it but it was the hassle of getting it repaired. Otherwise a great app overall.

by Liked The Original App

When SteakNShake first came out with an app, you could link it to any credit card. That was convenient and hassle-free. Once you linked your credit card account with their app it was no further maintenance required.
Then they changed SteaknShakeRewardsClub and you were now required to buy a gift card and link it to SteaknShakeRewardsClub and continuously reload the card. Very inconvenient. In effect you are required to pre-pay for your next meal. The money is in their bank account drawing interest.I suppose someone got a bonus for coming up with this money making scam.

by Peoria, IL

I downloaded the SnS app and put $50 on my account. After using SteaknShakeRewardsClub only twice I still have over $34 in my account. The last time I went to SnS they would not accept my card. I had to pay cash for my meal. They claim there were charge backs on my account. Upon contacting them they said said they would check into it. The next response I received from them stated it went into arbitration of my dispute and I lost. Again first of all I know nothing about any arbitration so what are they talking about? To have any sort of arbitration shouldn’t I have been notified and had some sort of representation? No wonder the majority of SnS have closed up across the country. As much as I love SNS I will never set foot in another SnS to eat another meal.

by Im@therink

Go the new Steak ‘n Shake app. The interface is a cool upgrade, but on the downside, you are unable to link a credit card to SteaknShakeRewardsClub . Rather, you have to “load up” funds ahead of time by purchasing a gift card or electronic gift card. More of a hassle to predict how much you are going to spend on a meal than simply paying with a credit card at the time of purchase. Please bring this “link to credit card” feature back to this new version of SteaknShakeRewardsClub ! I used the old app religiously for over 2 years and it worked great and was *super* easy. While I like the new look of things, the reduced functionality has led me to not even use it. Wish they wouldn’t have changed something that wasn’t broke.

by Mich234780532680

SteaknShakeRewardsClub is no longer allowing gift cards to be uploaded, so if you want to order ahead or use SteaknShakeRewardsClub even in store, one cannot use gift cards. I’ve never had a restaurant with online ordering that does not allow gift cards. Steak and shake restaurants have the worst customer service in the industry. The redeeming quality is the food is decent, and SteaknShakeRewardsClub and rewards and gift cards always worked seemlessly together. I still don’t eat there as often as we used to because I don’t have the patience to sit in a 30 minute line (the average wait time at our local Steak N Shake with just one car ahead in the drive through), but if this gift card issue isn’t resolved, I won’t eat there at all.

by Deeduncas

Went to Steak n Shake and one waitress was the cook as well as our waitress. Our fries were cold, asked for hot fries. Twenty minutes later we got hot soggy fries. Plus she got my order wrong. My hubby wanted us to bring back a steak burger for him as well. We decided to go to a different Steak n Shake from having had a bad experience where we originally had gone. I walked in, waited ten minutes while a heavy set manager was on her phone. She finally came up to the register and waited on someone else ahead of me. I didn’t say anything. Meanwhile a gentleman was paying his bill and he said to the cash register gal “is that the manager in the black with the tattoos “? The gal said yes and he said he wanted to file a complaint. He told her that this lady (me) stood there ten minutes before she got off her phone and then she waited on other people before me”. He said he wanted this noted. We eat at Steak n Shake a lot. I never have had two miserable, bad experiences at two different Steak n Shakes in all my life. It’s really gone down hill from the good old days. WHY???

by JSPRNMSN

I just walked out of Steak & Shake very unhappy again. Walked in at at 7:55pm stood waiting to be seated for over 6 minutes, in a restaurant with 3 tables in use.
There were 7 dirty booths and 6 dirty tables at that time. The waitress was taking an order and visiting with a family of 6 for approximately 10 minutes. The hostess finally escorted me to a table. I asked for a booth as several were empty. She curtly took me to a booth that had been cleared but not wiped down.(not one of the dirty ones I had counted). She got my drink order asked if I was ready to order, I wasn’t. She brought my drink and I ordered at 8:20. Food came at 8:40, 2 more tables occupied. My chilli and fries were lukewarm. Never checked on me after food delivery. The same tables and booths remained dirty. 3 customers came in while I was there. 2 seated themselves and 1 waited and finally asked where he should sit after getting his own menu. I finished and went to the cash register at 9:00 and waited about 5 minutes to be checked out.
Steak & Shake is a place that has been our family favorite for 2 generations. Love the food. But the Vincennes restaurant is not up to Steak & Shake reputation for service and food quality.